FedEx Office Print & Ship Center

Barted was very helpful. He helped me pack a package for shipping and went above and beyond to make sure that the package was secure and would not be damaged. He gave a five-​star customer service experience. The only reason I gave four stars is because I thought the box for the shipping was a bit high, but like I said Barted gave such good service, so I will use them again.

5 stars for the automated machines
1 star for the staff
They are so so bad at multi tasking and acknowledging customers in line.
They need to clean house on management and get someone in there that knows how to run a store properly.

Wtf is this place so expensive?! Like really I would like an explanation. 8×10 print cost mor than $ 5 when I just went to Office Depot and got just as good or even better service and print for 70 cents.

Every single time I have gone into this place the staff has been incredibly rude, they work so slow and will make you wait regardless if they are busy or not.

The lowest high tech office — Lots of less than fully functioning copiers.
I needed to sign a contract and email it to a business. I printed the contact, signed it and attempted to «scan and send» which is clearly marked on the copiers as an option. But after including myself as an email recipient, but not seeing the email arrive, I asked the employee how I could verify that the scan was sent? He said, «oh, scan and send doesn’t work on those machines.» So rather than a $ 2 charge to scan and send, I had to buy a thumb drive and pay him to scan the document and place it on my brand new thumb drive. I feel ripped off and half expected the document to have NOT been placed on the thumb drive (but it was).

The place was almost empty when I arrived. The two men working were not helpful at all. They were rude, and terrible and I was there for a half an hour trying to figure out how to simply print a bank statement. I installed, reinstalled a program to do this and still left without being able to complete my transaction. The employees refused to help me with what should have been a very simple procedure for them. What a horrible way to start the day. I will go downtown to the copy store there from now on, where they are friendly, efficient and helpful. I am super dissapointed with my experience at this Fed Ex Office store on Mangrove.

Minus a star because they opened 15 min late while 3 people waited outside. But their equipment is good I was in and out and service was friendly. Will be coming back !!!

I always have a terrible experience here. The workers behind the counter, including managers, ignore customers and continue conversations for 2 – 5 minutes before even acknowledging customers. The Internet is super slow, so they can charge you more on self-​service computers. The Internet completely failed today, so I couldn’t print from my phone. The only reason I’m giving it two stars was the nice man running between self-​service copiers who tried to help and explained that the Internet wasn’t working. Even with his help I will not be returning here again.

My FedEx experience today:
8 customers waiting in 3 lines (can’t tell who is next) and 1 employee on duty busy answering phone calls and helping people with xerox machine.
Right when it is finally my turn after waiting in line for 20+ minutes, another employee pops out of the back and just says, «who’s next». No apologies for the excessive wait, no acknowledgment of the inconvenience.
I have an email on my smartphone that says: «Visit a FedEx Office by March 07, 2015 with your package and this email either printed or displayed on your mobile device. A FedEx team member will scan the bar-​code displayed below, print your label, and accept your package for shipping.»
The employee first acts like he’s looking at something he has never seen before. He tells me I should have printed it. He makes me forward the email to him so he can print it. Why not scan it off the phone, I have no idea. Then tells me the label is expired (it is March 7^th). Tells me that the email is «vague» and maybe it meant March 6^th. Tells me there is nothing he can do.
I don’t see what is vague about «by March 7^th.»
After all that my package doesn’t get shipped, even after following the email instructions to the letter and patiently waiting all that time.
Ugh.

TIP: Ryan rocks! Super helpful :)
Stopped in here for a quick size adjustment on a photo. I needed a picture shrunken waaaaaaaay down to a super tiny size so I could fit it in my heart locket. Ryan helped me quickly, measured it to be as specific as possible (to make sure it would «fit» in my little locket). It did take a while, aprox 10 – 15 minutes until he and his coworker were able to get it to the desired size but! They did it! My experience here was only based off of this simple transaction although I know they do a million other things. I was really happy with the results, super stoked that I could wear my special picture close to my heart and even more impressed with the price. Next to nothing! It sounds like a simple task but I’ve tried and just couldn’t get it ‘right’. Thanks guys for hookin me up with my teensy weensy pictures, your customer service rocks!

The employees were very unhelpful and grumpy and made me feel like I was an inconvenience for coming in and needing help. They printed out my documents crooked, which I pointed out, and they still charged me for it. Definitely not coming back here; ended up going to Mr. Copy downtown on Main instead, and had a MUCH better experience.

Been here several times staff is incompetent and needs a serious lesson in customer service. Also why would they staff this location with one person at 11amon a Wednesday. FIND ANOTHER PRROVIDER!

Terrible, shoddy work and an incredibly rude staff. After several bad experiences, I now go to local businesses to get my printing done.

I am seriously in love with the Fed Ex store on Mangrove. Every single time I go in there it’s because I’ve procrastinated on yet another project and they’re ALWAYS genuinely nice, helpful, and give me everything I need without any hassle. I’ve been in at various times of the day– all weekdays– and they greet and help me right away. Thanks to all their employees for making it such a joy to come in! :)

With their slow service, confusing lines, and really outrageous shipping costs, I won’t be returning no matter how out of the way the UPS store or the post office are.

The best KINKOS, period. Great Service.