Hertz Rent A Car

Slow. Lazy. They overcharged me for an extra day (never disclosed they were closed on Sunday, and there is not a drop box) and pretend like it’s my fault. And, if that’s not enough, compare prices to Enterprise on Esplanade, not competitive at all. All I can say, is they’re located at the (empty) airport for a reason: irrelevant.

I have to admit that the other reviews for this Hertz had me a bit worried but everything was handled perfectly by the representative that I dealt with on pick up and return. Robert was very accommodating and quick in both interactions. I had a Toyota Corolla that was new and drove perfectly and it was a great experience. I will definitely use the Chico Hertz for rentals in the future!

Got into an accident last summer, AAA set me up with a car from hertz. It took a minute for them to get me into a car but we got it settled. About a week with the car and the battery kept dying on me. I thought they checked that kind of stuff. Had to swap the car out, my 10yr old daughter accidentally left her wallet with her gift cards in the car with the dead battery, I called multiple times to see if they found it. They kept telling me it wasn’t in the car. The person working the desk was really nice just not sure if any of them are honest. Would not ever recommend this car rental company. Never did get the wallet or gift cards back.

I called them as soon as I found out I needed to get down to southern California (an hour before leaving) The guys were super helpful, efficient had me ready to go no hassle involved even though it’s labor day weekend and two other companies were booked. I was impressed and definitely will be coming back for future business.

Just spent the last hour trying to get a hold of someone in the department I needed. Got a hold of 2 different people in between that were very short, and insisted they couldn’t help me. Also even talked to Richard through the online Facebook site. Nobody seems to be able to help me. Unless you are calling to pay them-​nobody can help you. Again, the worst customer service I have ever received in my life. Can’t wait until they are out of my life.

I have never used hertz for a rental car before but my insurance required rental to be through them if I wanted it paid for. At my insurances suggestion I booked my reservation at least 5 days in advance. The day before I called and advised them I’d be arriving 1 hour earlier in the day than originally planned and they said it was not going to be a problem. However the SUV I reserved was pulling out of the parking lot as I got there. They informed me that they didn’t have «that» car for me but could put me in something else for 4 hrs at which point I could return and pick up my original rental (other customer only needed it for 4 hrs). I took the other vehicle and waited around Chico … at the 4 hr mark I called to see if my original SUV was available … It was not. I live 30 minutes from this place and he asked me when I could come back that evening and switch cars. I told him there was no way I was coming back to town that day. They clearly have no idea how to run a business. They gave away my reserved car, in turn gave me someone else’s reservation and then had to still get me the correct rental as this was an extended rental for 2 weeks… There is no explanation or reason to mis-​manage a business so poorly. There are other rental companies in Chico that I will gladly give my business to before I ever reserve here again. I’ve also complained to AAA… If this is who they require you to use; they better light a fire under management or better yet the corporation. Terrible!

First off, the person that helped me was really nice and accommodating even though they lost my reservation the Wednesday before Thanksgiving. Thankfully, they had another vehicle for me that was not clean. I ended up taking the dirty vehicle 45 minutes after the place closed because the guy didn’t know how to do certain things with the computer. There was no manager and with all the issues he forgot to give me my license and credit card back the day before Thanksgiving on a one-​way trip to San Francisco. Without my credit card and license I could not get into bars or buy anything on Black Friday (credit card requires ID). The «volunteer» employee felt bad but he couldn’t do anything but comp some gas. No Manager. No Help. When I finally was able to go back to Hertz in Chico on Saturday they failed to tell me they close at noon and they’re closed on Sunday. WOW. I had to take time off work to get my license and credit card back on Monday.
In retrospect, it could be partially my fault for not doublechecking my wallet before I hit the road but it was late and after waiting a total of an hour and a half I was ready to drive.

Pros:
— Outstanding prices when you go through AAA
— Vehicle I rented worked well mechanically
Cons:
— One rude employee
— They play games regarding vehicle availability
— Prepaid reservations are meaningless
— Vehicles aren’t detailed well between rentals
Rented through AAA as a AAA member (you have to jump through a bunch of hoops to get the good prices) and paid online in advance. The deal I chose gave me an upgrade to a certain level of vehicle, and I also requested a vehicle with satellite radio. The morning of my rental I arrive early and am rewarded with sitting around for 15 minutes while the one employee takes calls and deals with other waiting customers. Finally it’s my turn and I’m told that there are no vehicles available for an upgrade so I’ll have to forfeit that part of the deal, and also there are no vehicles with satellite radio. Outstanding. More sitting and standing around and I finally have a vehicle brought to me for inspection. The vehicle has a broken taillight. Back inside we go, and now all of the sudden there IS an upgrade vehicle available! I get to stand around for 15 more minutes while Miss Prissy the Blonde treats her employees disrespectfully and is obviously annoyed that I exist because I’m causing her more work. Finally a new employee appears at the counter and much more pleasantly starts to walk me through all of the new paperwork for the replacement vehicle. Finally, 30+ minutes later, my prepaid rental experience has concluded and I have a car.
The only reason I give 2 stars over 1 is because the vehicle had no issues, and the return process was fast and easy.

If I could give this place zero stars I would. Customer service sucks! I made a reservation a week in advance. I asked to be picked up. They told me to call the day off to have them pick me up. I called them at 8 am. They told me someone will be here in 15 mins to pick me up. 50 mins later I call them to see what’s going on. They told me the driver left a couple of mins ago and should be here soon. 15 mins later the driver calls me. I tell him I will be right down. Get downstairs and I can’t find the driver. I call the driver and his number is not in service. I call hertz and they said they tried calling him too and didn’t get a response. They then told me they didn’t know what else to do. Mom late for my meeting because of you and you don’t know what to tell me? What the heck. This is the second time this has happened to me. I will not be renting a car from you all anymore. I’m disgusted with how you treat your customers. WARNING: DO NOT RENT FROM THEM!!! Walking is better than this headache!!!

Worst rental car location in California. Dont worry about them trying to upsale you on anything. They will straight up give your car away, give you an upgrade because its the weekend, make you pay for it and add insurances which you never asked for and tell you its a service charge. Dont bother calling for an explanation because they will put you on hold or no sooner does miss Rachel just hang up on you acting like she’ll call you back. Nice assistant management material. And the real manager will sit there arguing with you and tell you he doesnt have authority to do honest business and take the money for what you actually reserved. No authority, sure. Besides their terrible management style. They leave 1 person alone all weekend to take all the complaints, wash the cars, answer the phones, do the inspections and the transactions. Not that you will actually get a receipt or an inspection. Never going back.

HORRIBLE SERVICE — made a reservation a couple weeks in advance, was told to be in at 7:30 am by a employee in order to assure a rental car. Arrived on time and it wasn’t until 745 an employee came out to greet me. I was ignored at first at several phone calls were answered instead of greeting me. No friendly attitude. The manager was extremely rude. The pick up service they offer was not available so we had to take a 25 $ taxi ride which was not comped. Beware If you use a debit card they run a credit check. They tell you that no where and will deny you without reason. Plus a 200 $ deposit. After finally being helped they told me I have to wait an hour for them to do an oil change. Horrible business. I strongly suggest not to come here. The management is incompetent.

Customer service to a ‘T’. Polite, knowledgeable staff. The car we reserved wasn’t available, so they upgraded us no charge. Book online and check for specials as their prices were very reasonable.

If I could rate them at a 0 star, I would! When I rented a car with Hertz, it was because my car had been rear-​ended. I was told the insurance would pay for everything except the gas. The «sales-​man» behind the counter immediately started up-​selling me and even though I explained I have no money, he convinced me to add insurance coverage to the policy. I expected to pay about $ 50 for the week I had the car. I never received any bill or itemization of what I was charged for but when I checked my account 1 month later Hetrz had billed me for $ 185.00!!! I had to call them to ask what the charges were for and he explained but would not send me any kind of bill. I will NEVER rent from Hertz and feel they are swindlers!!!

Renting more cars these days. Getting lots of experience all over the country with car rental dealers and I have to say that Hertz is coming out on top.
Points:
1. The Chico guys are cool and helpful.
2. The rental is in the airport terminal at Chico.
3. Hertz has the best check in policy of any agency nationally. They are super fast.
4. They are slightly pricey but its seems worth it to me if you rent much.
A brief note:
While your standard car insurance covers you (mostly) if you rent a car there are lots of things that it doesn’t cover if you get in an accident with a rental that just don’t apply to other accident situations. I’ve discussed this with tons of frequent flyers/​car renters and the pros agree. Get the full insurance package with a rental agency. It only takes one time to make you a believer.

Needed to rent a 4 wheel drive SUV for my drive up into snow country and decided to rent through Hertz. I have to say this is the smallest Hertz I’ve been too, but in all my travels, probably one of the friendliest I’ve rented from including getting a decent car.
Both the pick and drop off for this Hertz is inside the 1 terminal Chico Airport. You would have to be blind to miss the counter. I put in a request for a 4×4 SUV about a week before the reservation and they told me no problem and that the tires were all weather and shouldn’t be a problem for the snow.
Upon coming up there, they had everything all set and the person remember our phone conversation and she told she was giving us one of their best vehicles for driving in the snow. We got a Ford Escape with all the bells and whistles including GPS & Satellite radio. The gas while not topped off was about 95% full.
The car was well maintained and clean. The only negative to it was it smelled like someone smoked in it. It wasn’t a strong scent, but just enough to know it was there. As to driving, the car handled great driving to and from Susanville in the snow. I didn’t have any worries about the rental car break down in this car.
We got the car back a little later than we were suppose to but the person there only charged me a 1 day rate. I also pre-​purchased the gas which was about $ 0.25 lower than what you would have purchased in the city. Huge bonus there especially if you know you’re going to use a full tank. The rate came out to be about $ 145 for a little more than 24 hours but that price not only includes the rental, but as mentioned above, a full tank of gas, and I also bought the damage insurance due to the bad weather conditions we were driving in. Just the car alone was about $ 80 which is pretty good all things considering what we got in the SUV.
The only other negative I have to say is that they keep the same hours as the airport. Which is generally the close 6PM on weekdays and 1PM on weekends (this is a killer).
Overall, very happy with this Hertz and wish more of their Car Rentals were like this one. I would highly recommend this Hertz and would give them a 4 star rating.