Ozzie’s Bmw Center

I have been riding my RT since 2012. I bought it at A&S which is just down the road, but had always heard good things about Ozzie’s shop. While A&S does good work, and has about anything you might want for your bike, I often felt ‘lost in the shuffle’ of the mega-​dealer mentality. So, when I had a rare free day, I rode to Chico to check this shop out.
Ozzie’s is exactly what most of the reviews here have stated. It is a small family run business that still subscribes to the personal customer service we all wish we could get everywhere. I had the pleasure to talk to Ozzie himself several times before he passed, and each time was a pleasure. His grandson Jessie has the shop now, and the customer service has remained steady. They treat me so well that, time willing, I will travel the 80 miles to Chico for my motor service needs rather than the 10 minute drive to A&S.
Keep doing what you’re doing; it’s working for you.

Definitely a fan of Ozzie’s. It can be a little busy sometimes as it is a small personable shop rather than a mega-​dealer, but I’m OK with that. One thing not to overlook is that this is an awesome place for gear and accessories too. They offer high-​quality gear from Olympia, Shoei, and more, along with little accessories like Ram mounts and other doo-​dads for motorcycle adventures and touring.

This reviewer got lucky, before I purchased an R 1200 GS Adventure, the subject came up in a conversation with a long-​time rider who highly recommended Ozzie’s. He knew what he was talking about, Ozzie’s is a smaller dealership with owners and staff ready to have a conversation and with a deep, deep range of knowledge. Large corporate dealerships have their place, but if you like to talk about your bike rather than the weather or the stock market, this is an excellent place to go. It’s hard to imagine a situation in which I would take my bike anywhere else.

A buddy recommended Ozzie’s in Chico as the place to service my R1200GS.
It was well worth the trip up from Davis.
I couldn’t be any happier with the work that was done, how long it took, and how much it cost.
I love that place and the people there!

I’m not going to leave a long review… just gotta confirm what everyone says here. Fuel pump went out on a road trip. Called Chris, got towed in. Chris and Jesse worked a fuel pump replacement into a complete packed service schedule and had me back on the road in 4 – 5 hours while I waited at Starbucks across the street. These guys are great. The hourly is 75.00 a lot less than the 90.00 I pay at home in Hollywood. Jesse and the mechanic stayed an hour after closing to make sure my k1200r was put back together and in working order. HANDS DOWN the best service experience I’ve ever had.

There’s a range of views here, and I can see how they would all be true. Ozzies is basically a family-​run business, and like any family, they kinda run things by their own rules, so a lot depends on who you are dealing with at the moment. Likewise I have had some great experiences there, and some pretty outrageously unprofessional ones as well (and we all know which ones really stick with us the most)!
For example, the legendary Ozzie himself is getting on in years, and probably oughta retire, but obviously never will. So in the meantime, some days you might get a guy who is very personable and helpful, and other days someone who will lecture you (and I mean LECTURE) on how things are done in GERMANY (and by extension, how presumably, you, the customer, are not maintaining YOUR german-​made machine to HIS standards… LOL)! And Ozzie isn’t the only one there with that attitude!
So it’s a quirky place and Ozzie is sorta the last of a breed. But Chico is a small town and his shop is the only BMW cycle dealer for miles, short of Sacramento and A&S Cycle there (who BTW, are quite good), and it’s not like there are a lot of other local options… yet!
I have no doubt about their mechanics, its the overall attitude and erratic «customer service» thats the issue, and If I have no other choice, will reluctantly take my chances there. But minor stuff like batteries, lube and tires, there are competent alternatives in town as well, that are less, um, unpredictable.
Otherwise, if you have deep pockets and don’t mind surrendering your machine and your dignity to the «authorities» at Ozzies, you’ll do fine!

I live a couple of hours from the closest BMW shop, which is Ozzie’s, so a tuneup for my RT is a rarity. Last time I was there was many years ago. However, when I had a mysterious oil leak last year after an oil change at the Redding Kawasaki shop & they couldn’t figure it out, I called Ozzie’s. Lilly suggested I ordered a new oil cap (it was a piece of crap Wunderlich with BMW logo, which fell off; the cap did not fit well) and the internal neck, and it’s been fine ever since, but the bike sure did need servicing.
I finally got down there a few days ago, arriving at closing so the bike would be cold next morning. Realizing they had a big job and that I really needed to get out of there next day, Ozzie’s tag-​teamed my bike with two mechanics.
As before, they were pro, friendly, knowledgeable and my bike runs like a dream once again. Nowhere, and I mean nowhere, have I run across a BMer rider who has had anything but great things to say about the shop. Too bad Hans pitched a fit, but he never experienced Ozzie’s when they’re open. He should just stay in the bay area, I guess.
One more thing about Ozzie’s: Unlike a lot of bike shops, they treat women well. No pandering; none of that, «Sure you can ride a big bike like this?» and crap like that.

Ozzie’s is the best dealer I have ever dealt with hands down. Hans W is flat out wrong.
Great service, Excellent staff and a genuine willingness to help anybody out. What else can you ask for?
Just don’t get Ozzie started about sidecars…

Ozzie and his shop is a legend among BMW enthusiasts. I have personally known Ozzie since 1982, and he always goes above and beyond when it comes to service. I know stories about Ozzie where… someone called his shop needing a part. They were broken down, over 50 miles from Ozzie’s shop. Ozzie didn’t have the replacement part in stock. Ozzie’s solution? He took the part off of a BRAND NEW motorcycle he had for sale, and DROVE it out to them, and installed it. You cannot beat service or reputation like that.
To this day, I have a 1985 K100 RT BMW motorcycle. Parts are always in stock — for a 25-​yr old motorcycle. I know many BMW riders who travel over 100 miles to get their tune-​ups and service at Ozzies. Because they trust him.
For those who might complain that «this shop is a joke» because the hours are not posted in the window? Because this shop was closed at the exact minute you needed something? Shame on you.

Ozzie’s rocks!
I was on vacation broke down stuck in the middle of nowhere, 90 mile tow to Ozzie’s.
Called Ozzie’s to let them know I was coming, might arrive after hours, would it be ok to leave my bike out front. They said that’s fine, and advised me on the finer points of BMW bike towing as they’ve seen bikes arrive improperly strapped down, causing additional damage.
I arrive well after hours, shop mechanic was just driving out of the parking lot. Calls Ozzie (he did not have the keys) and he drives over from his house to unlock the shop and pull my bike in. Ozzie drives me to a nearby hotel and gets me a 20% discount. They get my bike up and running first thing in the AM, allowing me to salvage the rest of my vacation.
Ozzie’s a class act. We need little shops like this around, please support them. I suspect BMW isn’t to keen on the mom and pop shops anymore. Not every BMW shop needs to be a «superstore».
Thanks Ozzie and crew!

Whoa! I’m joining Unilocal simply to rebut the one star review posted by Hans W. I too was towed to Ozzie’s last Summer. Never have I had better or even comparable service from anyone, any place for any reason. They went so far out of their way to make me happy, I now consider the 4.5 hour one way trip from my home immaterial, and wouldn’t think of trusting my wheels to anyone else. Since that first visit, I have heard numerous and only glowing accolades from others (in the know) regarding Ozzie’s. And, Chico rocks too. Great town with spectacular riding opportunities. A service/​vacation if you will. Look. You don’t stay in business 30 plus years operating as Hans has suggested. Sorry Hans. Bad call.

This outfit is a joke. You would think that a premier brnad like BMW keeps better taps on their dealer since they represent the brand. I suffered a clutch failure last weekend and needed to get towed. The nearest dealer was this one. The first thing I needed to know was their opening days and hours. Their website does not list them, calling them you end up with a generic message: You have reached 530 bla bla, please leave a message” When we got there, there were no hours posted on the building or door. Figuring that this unprofessionalism will most likely extend to their work, I decided to get my bike towed all the way to the Bay area. At least here we have dealers that deserve that name.