Enterprise Rent-A-Car

Usually I have no issues with Enterprise with the exception of the St. Clair, Michigan branch.
My wife recently totaled her car and we were provided a rental car from Statefarm from Enterprise in St. Clair. Everything was fine until I see an additional $ 150 charge on my credit card statement. I tried calling the branch several times looking for an answer on the extra charge and, finally, spoke with Jeff twice. He promised he would look into it and call me back. He never did. Frustrated I told Statefarm and they finally received an answer stating that we requested an upgrade and was charged an extra $ 10 a day over our allotted $ 25/​day from Statefarm. It was an outright lie. I can handle mistakes but a business lying to me is a different story.
Needless to say Enterprise in St. Clair will never see my money again. I’ll drive the few extra miles and stick with the Richmond Enterprise.