99 Cents Only Store

I purchased defective Christmas ornaments that were suppose to lite up at this store however when I attempted to return them for a refund I was advised that I could only exchange the defective ornaments for other Christmas junk, nothing else. when I advised the manager that I had check the other ornaments on the shelf and they were also defective (the batteries in each unit had literally disintegrated from age) she advised me to read the sign in front of my face that said no refunds on seasonal items no exceptions. when I stated I had no desire for any other items in the store and felt that it seemed illegal to knowingly sell defective items and offer no refund she advised me that should would not be assisting me and gave me a number to customer service that of course was not open on the weekends. please be careful when purchasing items at this store. they do not care about the customer or what they sell to the customer. however it was not the managers fault because when you work for a company that offers no service and trains you not to give service you cannot be expected to offer any help or assistance.

What the heck happened here? This used to be a great store to shop at when David was the manager, now under new management, it’s terrible. She’s gotten rid of most of the original great employees and have replaced them with her clones. No customer service, there’s an older Mexican women there that tried to charge separately for items that were packaged all together. I don’t know if she’s getting a kick back for more items she sells, but I wouldn’t put it past her to open a pack of chewing gum and charge you for each stick. The isles are crowded with boxes that for what ever reason they don’t want to place on the shelves. We almost bought some yogurt that was expired, and we know they had fresher ones in the back. This store needs an over haul, with new management and employees.

***not impressed by their company return policy OR lack of customer service at this store. 99 cents only stores, please step into 2015 and provide your customers with some courtesy regarding returns.
Return Policy: No matter how many items you buy, you are only allowed to return up to 9 items within 9 days of purchase and the policy is not written anywhere in their stores or on their receipts. So for instance, my teenager bought 34 items for a special project and brought back 21 unopened packs of pens to return for cash with receipt… they only returned 9 items for cash and would not accommodate more other than giving us store credit or an exchange… no thanks!
Lesson learned, if you are buying for a special event or project and may be over purchasing, buy in increments of 9 so that excess items can be returned, or buy from somewhere else. No returns on seasonal items as well, which that is pretty standard.
Thankfully we explained the situation to the store in Chino on Central Ave and said we just wanted our cash back not an exchange, and not a gift card. They actually returned the rest of the product no questions asked. Thanks Chino store, apparently some stores have staff who are trained to provide customer service that goes beyond a robotic repetition of policies and procedures but empathize with the customer who had no way of knowing those policies and procedures at the time of purchase!
Not sure about the next time I will be stepping into 99 cents only stores but I don’t think it will be anytime soon!

Love the amazing buys! Always on the look out. Recently. Chocolate Captain Crunch Cereal, Special k Chocolate Cereal, Cinnamon Roll Captain Crunch Cereal, these are regularly priced at grocery store $ 3.89 and up.
Hellman’s Mayonnaise. Regularly $ 5.49 at grocery store.
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Latest find was 1 pound Farmland Bacon, $ 2.49. Regularly $ 4.99-$ 6.99 at the grocery store.
You can also find Cobble Stone Bread, Nature’s Own Bread, Home Pride Bread, Sara Lee bread, and buns. 10 pound bag Idaho Potatoes, 5 pound Red Potatoes, 3 pound bag red, white, yellow onions. Dozen Eggs $ 1.99.
Watch for the deals and visit regularly!

The selection at this 99 cent store is very good. They sell milk for over 99cents. But that is because we customers kept asking for it.

So my question is one of fraud. How can a store call them self .99 cent only stores. When they have several items that cost more than .99 cents? Should not carry items over .99 cents. or change the store name. this is fraud and false advertising. All be aware of this fraudlent company.

My sister and I stopped by to look around and see what they had. They have seeds for 27 cents for the spring, which was a nice surprise. The cashier was an older, hispanic lady and was such a sweet woman. It was a nice experience.

Lately they’ve been bringing in new refrigerated items. My latest finds are the juice bars and ice creams.

Always fully stocked and friendly staff. They have a small grocery department in here.
Always stocking up here on bday bags and goodies :)

This is a 99cent store, yet they’re selling products for more than 99cents (milk, grapes, etc) false advertising.

A fairly big 99 Cents only store, with a great selection of cleaning products, candy, canned goods, and even a good selection of fresh and refrigerated food items. I go and stock up on Crystal Light and Snapple to go, items that could cost me $ 3 to $ 5, depending on the grocer of choice.
Store is kept clean and pretty orderly, though it seems to be in one of the oldest commercial malls in Chino Hills. Staff is friendly and helpful. They are also very good at opening extra registers when there is a crowd.
One thing I noticed on my last visit: It is really no longer a true 99 Cents store, since they round everything up to $ 1. Not sure when this change took place. I saw a sign noting that anything priced .999 999 999 will be rounded up. I thought this was another one of their cheesy advertising sayings along the lines of «Open 9 to 9, 9 days a week» or «Low prices born here, raised elsewhere.» But, no, it’s the troof.
Overal, though, a good spot for specific needs.

For a 99 Cents Only Store, this one is one of the better ones. I am impressed with their ability to expand their selection, including milk and produce. If you’re on a shoe-​string budget or are looking for cheap gifts for kids or a white elephant party, you’ll get what you’re looking for. Recently I found they stalked Sweet Tart Chews, which were not being sold at regular supermarkets. I was in heaven, and I have been looking all around town for them! If you’re buying junk food or generic cleaning products, I recommend saving the cash and coming to 99 Cents Only.
Extra brownie points for the store installing modern credit card readers. I can easily swipe my card and walk out without signing.

Asparagus for $ 1…
Bag of onions, garlic…
Greek yogurts are even cheaper… careful with the expiration dates though.
This location is organized and an average size. I use to come for random things around the house and now I’m here for their produce… weird but its good and cheap.

I love buying candy here and drinks!
Believe it or not, but the quality of some things at the 99 Cents Store isn’t inferior. Like whether it be toys, school supplies, or some certain bathing products, the 99 Cents Store is oddly higher quality than i initially thought!
Calling all poor college students, the 99 Cents Store is open for business.

«Recession Fighter Shopping». Nothing over 99 cents. Produce, Frozen Food, Stationary, Etc. One of the larger 99 cents only stores (part of a chain) Location: in a strip mall with Big Lots and Anna’s Linens. On the northwestern corner of Chino Hills Parkway (Hwy 142) and Pipeline. Just West of the 71 Fwy.