European Wax Center

This was only my second visit, after this mornings visit I am contemplating whether to go back or try somewhere else. My appointment was at 9:30 called 10 minutes before to tell them I was going to be 5 minutes late. They put me on hold and literally I was already parking when the receptionist got back to me. I told her I was just parking, and she tried moving my appointment to 9:45. I walked in their shop at 9:33, I don’t know if it was just me or pointless to try and push it back when their was no one else waiting. Anyways, they took me in right away, my waxer was not so sociable and did not make my visit very comforting. After my first visit they told me to come in, in four weeks, I ended up pushing my appointment a week back because I had a lot of patches with no show of hair. First, the AC was not working so my waxer was using a small fan, and it felt like she was not letting the wax harden enough. On top of that I felt very uncomfortable because 4 – 5 times she basically kept telling me I waited too long to go back. I know a week makes a difference, but to go when I am patchy and pay $ 47 for a Brazilian is not all that worth it to me. Besides I am the one feeling the pain, so I am aware that the longer it is the more pain I am prone to feel. The only reason for the 3 stars is for the first waxer that treated me, but doesn’t work there anymore.

I love this place! I was super nervous cause it was my first time ever getting waxed anywhere, let alone getting a Brazilian. My waxer was Desiree, she was so nice and friendly, and explained everything before she did it. It hurt a little but it’s definitely nothing you wouldn’t be able to tolerate. She was really thorough and went back with tweezers for the very few hairs she missed. I’ve read in other reviews that they push products too much, but I didn’t think so. Plus if you buy the products you get points that eventually turn into $ 5 discounts. Overall, I loved the place and am happy with the service. Already made my next appointment :)

I love this place ! The front desk is so nice and the girl I came to wax with the first time is awesome. I want to say her name was Casey. The wax they use is super soothing, I’ve been to many places and this wax is top notch.
HOWEVER, I went to one visit and my aesthetician was just being a b****. I’m going to call her out right here, Andrea was horrible. I do not know if there are multiple Andreas, but she had tattoos on her arm and had black hair. Right off the bat I could tell she did not want to be there. Everything was fake, and the worst part was when she waxed me (I got a Brazilian) she just went straight in. She didn’t ask if I wanted oil/​powder, didn’t tell me when to take a deep breath or cue me when was going to put wax on. I felt like she wanted me out of there and she just wanted to go home. I should of got my money back but I was in a rush also. I got a call three weeks ish after saying that Andrea no longer worked at European Wax Center and if I wanted to reschedule.
It’s confusing because all the girls are sweethearts, but how did this wench get in the mix?

Desiree is the master!!! She takes her time and Dosent have you feel uncomfortable nor do I feel a thing! Love her!!!

Absolutely loooove this place!
Very friendly and professional!
It does not hurt at all to get waxed here unlike other places.
I will be a loyal customer.

Went here to get a Brazilian for the first time ever and it was fast and easy thanks to Casey! I was referred to her by a friend and I’m so glad I went. She was quick and gets straight to the point. She’s very friendly and doesn’t make you feel awkward at all. I felt really comfortable with her and would definitely recommend her to anyone!

The girls in the front are always talking personal life things and makes the waiting for you appointment a bit awkward but aside from that it’s very nice. I love Desiree she is amazing for body waxing. I can’t say I loved when she did my eyebrows though. I’ve heard there is a Jade who does great with eyebrows but I haven’t tried her yet. The place used to be fancier and chiller some things have changed and I’m assuming it has to do with cutting cost and shortness of staff. I feel like I’m always waiting at least 30 minutes after my appointment
be seen because they overbook the girls. So make sure you don’t schedule with other appointments in time.

Great location overall. Very clean, staff is always super friendly, and schedules are very accommodating.
Deduction of one star for the following reasons.
I can definitely relate with other reviewers about some waxers not being able to get every single little hair, and some that are more meticulous about it– I find it much more economical to purchase a wax pass, so I’ve had experience with the majority of the girls there. Therefore, to me, if they didn’t do an excellent job, I just would not ask for the same girl the next time.
Major deduction is due to the front office staff. Yes, they try to sell you packages– ok, that’s their job, and it is cheaper anyway if you get something very regular waxed like eyebrows or underarms etc.
BUT– ***the reason why they push your next appointment on you ladies, is because you get points for booking your next appointment at the end of your current one. I didn’t realize this until they told me I had all these points that translate into dollars to use towards products/​services/​and packages! So ladies, book your next appointment– you ALWAYS have the flexibility to change it, just don’t cancel completely or else you won’t get the points.
My frustration was with the front office because I CONSTANTLY had to remind them not to tap into my prepaid passes before deducting from my unlimited bank. (I purchased unlimited pass before I finished using my prepaid ones). Prepaid passes never expire, while unlimited is obviously 1 calendar year from purchase. Even though I had them put a note in my account to process it that way– I always got stuck with the not so bright receptionist that would tap into prepaid before my unlimited! Argh! One day I ran out of patience for their lack of consistency-​expressed my frustration-​so they gave me a free prepaid session for being inconvenienced :)

I went in to get waxed for the first time. I get this really sweet girl named Casey and wow, she’s fast efficient amazing and just all around very very sweet. She made sure I didn’t feel nervous for my first time and talked me through everything and always made sure I had my mouth running (it’s a good thing, trust me.) And she was SO fun to just talk to.
Definitely would get her again!

I received my very first wax here at EWC & I can honestly say it was worth it. The ladies are nice, and don’t force you to buy anything; rather, they make product suggestions but you never feel guilty if you say no to certain things. It’s part of their job, let’s be honest, so no use in shaming them for making sales. the only reason I’m going for ⁴⁄₅ is because of the patches of hair that were left in places that I knew should have been waxed easily, and wasn’t too hard of a spot to reach. I had to head to San Diego the next morning for my birthday celebration, so seeing my boyfriend after 2 months, who lives in Vancouver was a important for me to have the kitty puurrrrfect. Was just a bit disappointed in that, but I ended up having to shave those patches off. (I know, I know!) Also, it was my first appointment and I had a free eyebrow wax included BUT when I informed the receptionist, she said that the waxer «doesn’t have time» to do my eyebrows. What… But it’s something that’s scheduled… That’s another disappointment. I just smiled it off and agreed to do it at my next appointment.
End result though– fantastic. Everywhere else that was waxed properly was so smooth, and not a single ingrown hair came to bug me. I’m giving them another shot, ladies and gents. My appointment is on the 18^th, and I hope that this time around, perhaps with the new waxer I selected, I’ll be happier w the results of being accommodated properly for what I scheduled for, and no patches of hair this time.

This is like my hundredth time being here and I have nothing but nice things to say ! The girls are always friendly and welcoming and are very quick. Lorraine is my favorite technician because she remembers clients and make the service painless and fun. Highly recommend her for your future visits !

I have been searching for a eyebrow waxing place for a while. I have tried every top of the line waxing place you can think of. I have never had a better experience then I did with European wax center. My eyebrows look FLAWLESS. They were waxed, trimmed, tweezed, and filled in. I am going on four weeks and my brows still have not started to grow back. This is my go to waxing place for sure!

I have been coming here for over a year now for my Brazilian after a very unpleasant experience at another location my friend recommended .
And I won’t talk about it !
This place is very sanitary and professional .
They give you a reminder/​confirmation call and email. For those of you who have a crazy schedule … It means a lot !
Out of all the girls I’ve had, I really like Haeli and Kaycee. I love talking with them and I can tell they are far more experienced by the way they wax than others.
They make it painless and I am very happy. Thanks girls

I just got my underarms waxed by Casey and I have to admit, she’s the BEST waxer ever. I get my underarms waxed at a different location but I never walkout this happy. She took her time and made sure she got every little hair. I’ve never walked out as clean as today.
For sure I’ll come back to Casey again, she’s worth the trip.
I can’t thank you enough Casey, I am one happy gal

I waited until after my second visit to write my Unilocal review and over all, I must say that I love coming here. During both my visits I got a Brazilian wax done.
During my 1^st visit, I was BEYOND nervous. I made an appointment with Taylor and she was super nice. She informed me of everything she was doing throughout the process, which made me less nervous. She even told me that the parts that hurt the most would be around the labia, which was nice to know rather than being surprised. She also kept small talk going with me which helped to get my mind off the whole process.
After my first wax there was still some hairs left but nothing dramatic. I purchased the serum they offered with the wax being half off, great purchase. I got no irritation after, no burns & not a single ingrown hair. A week after I could see the results right away. My hair was growing in slower and much thinner.
For my 2^nd visit, I had an appointment with Andrea R & I absolutely loved her. She was so nice and kept conversation flowing which helped a lot again. She asked me if the wax temperature was okay, which was very considerate of her. After she finished the wax, she even tweezed a few of the stray aways and I am once again beyond satisfied with me service.
As far as the pain goes, I would say my first time did hurt but it wasn’t unbearable. It’s similar to when you first get tour eyebrows done. My first visit was probably a ⁷⁄₁₀ as far as pain goes and the second visit was more of a ⁵⁄₁₀. And the pain only last for about a second or two. There was no soreness after or anything like that. It’s definitely worth it.
The customer service has been fantastic both times. The receptionist are so nice & genuine. Always offering a welcoming smile. The facility is very nice too, always clean. The bathrooms are well kept as well! I definitely think it’s worth every penny!!! I love it here and will continue to come for any waxing service.

First time here for my first ever Brazilian and I enjoyed it so much (I wouldn’t say I «love» getting hair waxed off me though haha) However, it was not as bad as I thought, or as bad as my friend’s have made it. I would say my pain tolerance is pretty good, so it was bearable and usually (So I heard) your first wax is the worst. I had about 2 «KELLY CLARKSON!!!» moments… Minus the wax strips (they use purple hard wax instead)… if you know 40 year old virgin, you know my reference. But then again, it really wasn’t that bad. The reward after is worth the pain :) Since it was my first wax ever, there was some hair left behind because they were too short (Casey tweezed some that were too short) and not all the hairs were growing in the same direction. I know with consistent upkeep, I’ll be having a baby’s bottom down there.
I read reviews on here and how I picked my wax specialist was «Okay, if I see a name with a good review 3 times then I’ll go for her»
So with good reviews in hand, I picked CASEY as my waxer! She’s AWESOME! Very nice, friendly, prompt and professional.
I ended up getting the student wax pass, awesome deal! (1 payment of $ 141 for 4 Brazilians, great deal considering 1 is $ 47) I love how I feel and how smooth I am. Thank you so much Casey for your awesome work, and I shall be seeing you soon!
I recommend European wax center, they’re great! Love the hard purple wax they use and how quickly you are in and out (appointment was made for 4:45PM, got in a little early and was out by/​before 5PM). I wasn’t «pressured» into buying anything but was more informed about their services and products that they have and wanted to make sure I kept up with the foliage down there… HAHA!
They have great and flexible hours and also many of my close friends get their waxes here in Chino Hills or at a EWC. Can’t go wrong with that purple wax!
Location wise: Within the shoppes, EWC is next to Massage Heights and Bath and Body Works, located right next to the floor water fountains.
Happy waxing ladies and gents! :)

I really wanted to love this place but I’m having a hard time justifying the money I’m spending when there’s still hair left after waxing, hair growth begins to show in some places 2 – 3 days after waxing, and I continue to be burned.
PROS: I love the great customer service here. The girls are always happy to greet me and explain everything in detail. The place is very clean and they don’t double dip in the wax. I’ve had two different girls now and both are funny and make me very comfortable. I love being so smooth after and not having to worry about having a 5 o’clock shadow in my underarms anymore.
CONS: I’ve been burned twice on my underarms now and once on my bikini line during a Brazilian wax. I told the girl and she said it didn’t look burned but that’s because it had been 4.5 weeks since my last wax so you couldn’t see the burn anymore. Also, I’ve had 5 underarm waxes and 3 Brazilians and they continue to leave little hairs. Some of the areas look like the hair was broken off and that the wax is not pulling from the root, hence the hair growth within a couple of days. Another frustrating thing I hate is that they wax me 4 – 5 times in each spot! This seems crazy to me that the hair couldn’t be pulled out within the first 2 times. Last time I called to request a new waxer in hopes of a better experience, the girl assured me a manager would be in contact with me within 48 hours and nobody ever called.
I think the hard wax idea here is good for some people but it’s not working for me. I’m going to finish my wax pass and try out Pretty Kitty. If I’m going to pay someone to remove all of my hair, I expect just that.

Girls here are really nice but the staff can be very pushy about making the next appointment and trying to get you to buy their packages. I felt pressured.
The place is quick, easy, and relatively painless! The beauticians are all great and one offered me some great advice on some restaurants nearby, which is always welcome!

This has got to be the most overdue Unilocal review ever. For the life of me I could not remember the name of the young lady who helped me and I didn’t want to write a review without mentioning her.
I was traveling from out of town and decided to do a drop in on 6÷28÷15, not sure if they’d be available because most times they are booked solid. However, they were able to accommodate me right away.
My wax specialist, Casey, was absolutely amazing. I can’t say enough wonderful things about her. She was very sweet, gentle, professional, engaging and patient. Most of all, she was very informative. She has shared information with me on how to treat my skin after the wax. I’ve been to many EWC’s and not once has anyone cared to tell me what to do and what not to do after a wax. Casey seems to really care about her job and the well being of her customers.
Whenever I am in SoCal again I will definitely go back and hope that Casey is still there.

I have been coming to European Wax Center since I discovered it back in San Francisco, about 4 years ago! I am soo glad they have one in Chino Hills! BEST WAX I HAVE EVER GOTTON! I have not gotten any other type of wax since. Appointments are easy to schedule and the location here is great!
i HIGHLY recommend getting waxed at european wax center.