Leslie’s Swimming Pool Supplies

DO NOT SHOP ANY @ Leslie’s Pool Supply. Yesterday I visited the DIAMOND BAR Leslie’s to see if I could return an item I had purchased at another Leslie’s store. I was told that the girl working could not return pool equipment and that I would need to come back the next day to deal with the manager. I thought okay I will just go to a different Leslie’s Pool and so I think I will call before I show up, maybe it is a policy that clerks cannot take back pool equipment (stupid policy but oh well). So I call the CHINO HILLS location, and the gentleman who answered the phone said he would need to talk to his manager and would call me back. I gave him the information from the receipt, and my contact information. He called me back and said they can take it, but it would cost me 15%, because they cannot sell it as new. I informed him that I did not open the box, that the store it was purchased from had opened it so I could see the product before I bought it. He said sorry the policy is that if the box is open 15% restocking fee.
So I called the store the item was purchased from and asked if this is the policy, I was informed that they just do not want to take the item back and if he was willing to be called to confirm he opened the box, because he did, and that I might want to escalate the situation and talk to the manager. Why should I have to talk to a manager to return an item that was never used, three days after purchasing the item?
Sorry Leslie’s you are not the only pool supply place around hence I needed to return the item. I had the receipt, the product was purchased less than 3 days before, never was used; this is just bad policy and reflects poorly on Leslie’s. I WILL NOT SHOP at Leslie’s again because of this. Imagine if I had bought more than this $ 300 pump, $ 50 to return an item that they can turn around and sell for full price with one piece of tape. NO WAY! Let’s say I bought a whole new filter system and brought it home and found out it will not work with my pipes or something. NO THANK YOU! Not a risk worth taking.
Leslie’s may be the closest game in town, but they are not the best in pricing, they suck at customer service (See my Hacienda Height review) and they have a crap-​tastic return policy. I get better customer service from the internet then I did here and from the WEST COAST POOL SERVICE who installed the pump I ended up with. I would rather wait for the item on the internet than give one more dime to this company.
SILVER LINING: Had it not been for the nice customer service oriented store in Lancaster (Cody was the sales guy there) I would have been stuck. Yes I had to drive from the Diamond Bar to Lancaster (96 miles one way) to return an item, hard lesson to learn, but I am done with Leslie’s for all my pool supplies, no fault to Cody and the Lancaster store.

These guys are really helpful. I just purchased a hot tub and the maintenance is all new to me. Not knowing the first thing about water maintenance it felt overwhelming reading the literature that came with the tub and watching YouTube videos on line.
So I called my brother that has a pool and he said to take a small water sample (a glass full) to Leslie’s and they’ll tell you what you need to do. They talked me through the initial maintenance in laymen’ terms, that I could understand. They also let me know that I could bring a sample anytime and they would assist me. They test the water for free BTW.
I think with their help, I’ve got this. I know their motivation to help is to sell me products but they did look at the chemicals supplied with my spa and told me to start with those.
Great customer service.
Newbies bring in a glassful of water from your tub or pool and know how many gallons your unit is and they take it from there.
I’m now my own «pool guy».

Been here multiple times for supplies for the pool at the home we were renting and both Jeff and John have always been very helpful, not pushy and welcoming. We’ve since purchased a home with pool and spa so I’ll for sure be taking my pool care needs to them. Thanks Jeff and John for providing great customer service.

Very helpful and knowledgeable staff here. Just brought in my pool pump and Jeff checked it and explained while not being pushy about selling something I don’t need.

Just want to give Jeff a big shout out for always for being very patient with me as I deal with my above the ground pool. He is always friendly and very helpful. Never makes me feel dumb or inadequate. This guy is top notch and knows his stuff! Extremely good customer service and very upfront and honest Jeff is the reason I have chosen to use the Chino Hills store over the others.

Jeff is always so friendly & helpful from tips, small fixes to purchasing a new pool pump! His knowledge & experience has benefited us many times. Definitely worth making them your pool supply place!

I’ve been going to Leslie’s Chino Hills for the past two years and have been dealing with Jeff and John. These guys know pool chemistry. During the high winds, I had major fall out from the trees, which caused the phosphates to go crazy. Within a few weeks, I was able to get it under control.
You can bring your pool water in for testing as often as you need to. Personally, the products that they sell work for me. Just follow their recommendations, and you will have a sparkling clean pool.

Jeff and the team are always pleasant and helpful on every visit. Always looking for ways to help us out for all our questions and needs. Every pool owner in Chino Hills should go see Jeff and the rest of the team for all there pool supplies needs.

I have been to several Leslie’s Pool Supplies, and this one is by far the best. Jeff is always pleasant and helpful and answers all my questions. What I particularly like is that he fixes my problems but doesn’t try to sell me more than I need. What a rarity is is to feel like a salesperson is there to help you rather than just to make money for his company. He’s great… and I’m happy to keep going back for all my pool needs.

Went in for assistance on cartridge top with gauge broken off and not able to get it out. Jeff got it out with no problem and no charge. He also gave me some info on cartridges which I will soon need. Those guys are always helpful and very knowledgeable.

Just got home from there. Don’t get there 10 minutes before closing even if you know exactly what you want to buy. They won’t take your business.
Prices are also more compared to other places.

Best pool supply store in Chino Hills! They have everything you need for cleaning or taking care of a pool like salt, acid, nets and poles, and more. They also have pool toys and accessories like noodles, tubes, basketball nets, balls, swim goggles, and other cool stuff.

Decided to return to leslie’s Pool Supply in Chino Hills after a year or so. I met Jeff at the counter. He was actually interested in my needs! what a difference. Thanks leslie’s for having some fresh blood at our store. I was so tired of them never having what i needed i just quit going there.
Jeff was helpful and made me feel like buying more than I came in for. I brought my water in for testing, so i wasn’t going to make a purchase. Things have either changed at this location or i will try and return when Jeff is there.
Thanks Jeff for helping me.
Harold

This is my first written review on Unilocal and very well deserved. Jeff and John both went a above and beyond the normal call of duty – extremely courteous and helpful. A pool can be a big expense, thus creating a lot of personal stress, but when you have guys answering all your questions and giving you exceptional service, it definitely helps ease the mind. Leslie Pools did great when they hired Jeff and John!

Stopped in for some floating lights and to get other questions answered. Had the best customer service experience! They were extremely helpful.

Under new management with a gentleman named Matt. Friendly and courteous. Very helpful with pool concerns. Thank you Leslie’s!