Mayes Melba Z DDS MS

As what the other dad said, yes, they made it so hard for new patients to be seen because they have a lot of restrictions. I called in the beginning of summer and gave all my info to check on my insurance (which most dentist can do that in minutes) and I was told that they will call me back in a week or less but in the meantime to make an appointment (lots of restriction with day and time) which I did but wasn’t sure if I can make it since it’s 2 months from that time but I was told it shouldn’t be filled up much in a week. I gave them a call after a month of waiting and yes they finally have the answer from my insurance carrier (I was also told that even if my insurance covers twice a year check up with no time frame but sometimes the insurance just change it to every 6 months, to prevent billing problems, they don’t wanna see us early, which is kind of insulting, kinda my insurance is good but it can go bad). When I was asking them if I can change my appointment at least before the school starts is that, fortunately I can reschedule it but they just don’t have any availability for my kids. If they had called much earlier as promised, I have a higher chance of getting a better time and availability. I asked to obtain Dr. Mayes’ email but they told me that I can email her and her husband Jeff at
and they do respond and check it diligently and that they are on top of things. I e-​mail them twice, it’s either they didn’t read it, didn’t see it or doesn’t even bothered by it. I even told Dr. Mayes in my letter that I am very impressed of her and she must be good that her schedule gets filled up fast and that my kids lost opportunity for them to be seen, but she has a very bad receptionist at that time. I just wanted to remind her an important thing she most likely knew already, that is, your front office can make or break your practice. I guess they need to re-​train them on customer service which all establishments are into it nowadays.

Awesome dentist ! Everyone is so nice and they take great care of you! I’m 19 and still welcomed (:

Dr Mayes and her staff are wonderful! My brother and I have been going to Dr Mayes for 8 years now. She genuinely cares about her patients and goes above and beyond to provide great dental care. I can always count on Dr Mayes for a thorough exam. The staff is always so welcoming and friendly. My brother and I are in college and are definitely some of her older patients. I do not look forward to the day when we can no longer see this great team!

Starting taking my daughter when she turned 2. The staff was great and Dr. Mayes is really caring. The only complaint I have is that now 4 yrs later I start to question why every time I take my daughter its at least fifty dollars, I come to find out when I question why the girls inform me that this Dentist is not in my network! I’m sorry but new at this and I was never informed of this when I started as a new patient. So now I’m. Upset and stressed about having to find a doctor that my daughter will like. It’s not that I’m with a small insurance company … Athena, blue cross blue shield. Lesson learned just really sad on the staff part to never disclose this info to me!

You can’t go wrong with Dr. Mayes. She is extremely knowledgeable and professional. I have several friends who bring their children to her and they all feel the same way. Her staff is great also! They take all the anxiety out of a dentist visit (for the kids as well as the parents!),

This dentist will only see new patients Monday-​Thursday from 9 – 12! SERIOUSLY!!! Obviously school isn’t important to this dentist?

Dr Mayes and her staff are amazing! We’ve been coming to her for 9 years and all 3 of our kids go to her. We are greeted at every appointment by her whole staff. We would never think of sending our kids anywhere else. Simply Dr. Mayes and her staff are the best!

Very professional staff. Doctor Mayes is amazing with kids and very friendly. Services are expensive, but well worth every penny. Plenty of toys and movies to keep kids occupied while waiting in lobby or in dental room.
However, if you have Kaiser insurance/​pharmacy, you may encounter problems with picking up your prescription at Kaiser. Dr. Mayes went above and beyond and resolved this problem for us on a Saturday. Dr. Mayes DEFINITELY exceeded our expectations!

This office has an excellent pediatric facility. The atmosphere is so child-​friendly. Front office staff is ultra nice and attentive. Dr Mayes is such a nice person and very professional, made all 3 of my kids felt so very comfortable. My son had a root canal done and then a crown. He had no idea what was gonna be done and in the end, he never felt anything as the staff and Doctor was excellent in their procedure. Dr. Mayes had the patience to explain to me in detail in response to all of my queries. She seemed to be a concerned and attentive dentist. I would recommend her for any kid who is afraid of the dentist.