Big O Tires

Just stopped in because my tires were low on air. (The tires did not come from
Big O)
They topped them of for me with no charge.
I was in and out in under 3 minutes.
Awesome customer service.
Thanks

Wow, my fiancé and I bought 8 tires in the last two months. We went in to get a flat repaired today and they wanted us to pay $ 30!!! Other places do it for free or for like $ 8!
Ridiculous. Keep on going down the road to America’s Tires or costco — they’ll treat you so much better and they also won’t try to hold you up for $ 40 to put nitrogen in your tires. Since when isn’t regular air good enough?!

Sarf helped me sign up for alignment guarantee. He offered good advice and excellent service. He was the first tire salesman that I purchased from who was professional helpful and honest — it was the first time I walked away NOT feeling I had been ripped off. I highly recommend them. KEK in Chino.

Came into the shop with a nail in my tire. Come to find out, there was half of a spark plug also sticking in it. Sarf Bawa took care of me and was very polite. There was no attempt at up selling me. I will be coming here from now on!

This place always seems to take forever. Been here about 2 hours waiting for an alignment. I’ve been told my car is next probably twice in the last hour. Same way last time. The one I used to go to in Fullerton was way faster. I don’t know why I’ve been here twice now.

I’ve been twice over the past year for brakes then tires/​alignment. Both Fred and Sarfaraz have helped me and have given the best customer service and I never felt like they were trying to over sell me. Always gave what I asked with other options, no pressure.
Although I didn’t meet the techs I have to give kudos for them as well, never had to take my car back because something wasn’t done right. (Alejandro and Roberto were my last techs.)
Good job team, my go-​to store!

Excellent! Don’t know what else to say about this place. Took my car in yesterday for an oil change. Quick service, great job done, honest conversation about cost, plus it came with a free tire rotation. Took it in previously for a large screw in my tire and they were quick to get it all fixed and good for me. Never pressured to buy anything extra; shout out to Bawa (spelling?) on advice about when to change my tires next. Great people! Definitely coming back.

Been coming to Big O for over 6 years.
Fred, has always been my go to guy for oil services, and complimentary air for my tires and brake changes.
Today, I met Sarf who cared for my Lexus with quick and precise service. Thank you again guys for making my experience a delightful one.

Came in to get a tire patch for a nail. No time. Came in at 430 and you don’t close until 6? Really? Wow! So much for customer service. No time. ‘Go to Pep Boys?’ Thanks mister! Next!

I love this place! They really care about their customers and look out for your best interests. I even learned a few new things as everyone in the office makes sure you understand what and why they are doing something to your car.
I love that they have transparent lines of communication and will keep it 100% with you. The best part is everything they offer is just a suggestion. I never feel sold and always walk away a valued customer.
I highly recommend and I will always come back. Thanks guys!

Went in today to get new tires, sarf was honest and reasonable. Him and his team were great! Prices were great. Service was great. Time wasn’t too bad considering I came in pretty last minute. Thanks sarf!

+ Friendly staff
+ Prompt Service
+ Reasonable Prices
+ Excellent Customer Service
+ Always greeted with a smile
I’ve been coming here for several years and I’m always pleased with the attention to detail here. Fred and Sarf are always attentive and very professional.

Rude and terrible service. Takes 2 hours to do an oil change on 4 cars and told me to move my car before I could even speak. Fred you’re a bad man…

Here’s your 5^th Star Sarf!
My Lexus would not start on a recent Saturday morning. The «males» in my life figured it might be the starter so I called Sarf. He quickly offered to order the part in time for Monday morning.
I lucked out, my car started and drove it to Sarf and his team. Instead of waiting, he brought me back to the service area and tested my car. Lucky again, it was not the starter (which was in neighborhood of $ 600). It was my battery. It was installed immediately and I left within 30 minutes.
Now I don’t know if Sarf was working extra hard for that 5 Star review, but he clearly earned it!
Thank you Sarf, for all you and your team do to keep my car running and my family safe. You are the best!

Love this place! These guys are always very helpful and polite!!! I’ve been here many times and the customer service is always outstanding!!!

Made an appointment earlier this week and was told I’ll be in and out in about 30 – 40 min… I decided to give this place a try because although the oil change is pricier than most places, it advertises free tire rotations, break and alignment inspections and top off fluids.
It all seems promising until I show up on time for my appointment… The guy in the front told me it’s going to be a 1.5 to 2 hour job because there are many cars ahead of me. I told him i have made prior arrangements which I cannot wait for that long so I’ll be going somewhere else. The guy says he will check the back to see if they can «squeeze» me in and told me they can do it in one hour… Turns out I waited for almost 1.5 hours and at the end the tire rotation cannot be done and alignment inspection was not done (at the end of my wait he told me alignment inspection is going to take another 40min…
Felt I wasn’t being handled professionally and was promised something that wasn’t delivered… I won’t be coming to this place again as scheduling an appointment in advance meaning paying above market price and wait extra long to not get all the services offered…

I wish there was a zero star ratting. Got here at 9:00 am for a repair that I could do in 90 mins if I had my gear. Now 4 hours latter, the affected part is still on my car and they keep taking and working on more cars before mine. Service writer is quoting an additional 90 mins. This place has no sense of service, timeliness or how to take care of people. Do yourself a favor and go elsewhere.
End of the day, 6 hours for 90mins worth of work, sounds like everything that is wrong with businesses today. ZERO STARS.

Been coming here for years. Sarfaraz Bawa always checks me in and gets my car serviced in a timely manner. Their recommendations are appreciated and I feel comfortable referring my friends and family to Big O. Keep up the good work!
Ed Rendon

Id give this place a no star if possible. The absolute worst and inept customer service I’ve ever seen. They seem lost in their own store.
A

I’m also surprised by all the negative reviews below. I’ve been their customer for 4 years now (the entire duration I’ve lived in SoCal). Sarfaraz (the manager) and his staff have been super friendly each time I’ve come here. They’ve taken the time to explain to me what my car needs, what services are necessary and which ones can wait; this is really nice about them because I don’t feel that they’re trying to force sell me unnecessary services to rip me off.
(They give me a list of recommendations at the end of each oil change and I ask them to specify the importance of each service and which needs to be done now/​later. I thought they would try to rip me off stereotypically for being a lady, but that was not the case here!)
The waiting room (if you can even call it that) is really small, but there’s the huge shopping plaza across the street. I usually kill time at the Starbucks and the staff calls me when my car is ready.
I’ve had great experiences consistently for the oil changes that I’ve gotten here (as well as tire replacements, brake replacement, and battery replacement). Definitely recommend!