Chino Hills Ford

Had a great experience buying my wife’s new Explorer from Nick Hernandez at Chino Hills Ford. We love the car and couldn’t have been treated any better.

I took another car to Bert at Chino Hills Ford. I am still very pleased with Berts customer service! I drive past 2 other Ford dealers to get my work done by Chino Hills Ford. I can’t say enough about the team at Chino Hills Ford!

Service department has the worst customer service. Took my truck in (mistake #1) and they told me nothing was wrong with it. I pick it up the next day after telling them everything that went wrong, and sure enough I brake down around the corner on the 71 freeway. I was furious, I restart the truck and chug it home. I call up the service department, so I can tell them how they screwed the job up and the service manager lets me know he’s going to send a tow truck to my house,. I agree (my mistake #2.) I wait 3 hours, tow truck never shows up, I call the service department, they tell me the tow truck company is telling them they already picked up the truck and delivered it to chino hills ford, I’m looking at my truck from my living room window thinking,. Unbelievable! To make a long story short, 5 days later I get my truck back. Save Your Time, go somewhere else!

Definitely recommend, Overall great customer service. I went in looking for a truck, Asghar showed me around and helped me find exactly what I had in mind for a great price, can’t get any better. Drove it home the same day, and still lovin it

I had a question about a ford transit xlt I rented in a different state, and I spoke to James in sales over the phone. The question I had was non sales related, but I was impressed with Jame’s professionalism. He went out of his way to make sure I got an answer to the question I had. James is the kind of salesman that will sell you a great car, and also be available to help you with any issues or concerns in the future. If you’re looking for a ford make sure to look for James he’ll take awesome care of you just like he did for me.

I have to say that after an initial bad experience here, I don’t feel right not updating my review. James the manager at Chino Hills Ford reached out to me and made my experience a while a lot better. He answered all questions we had and we thank him for caring about his clients!

Javier was my salesman. From the time I drive in he was very helpful and promised to get me the car I want. He did! A few hours later, I drove off in a 2016 Explorer limited edition! I’m so happy in my pretty new suv. :)

After buying my Ford Fusion, I brought it in because the roof was leaking, dripping WATER on my head.
The service department told me that they couldn’t find the reason for the leak, so they couldn’t do anything.
KEN was ESPECIALLY NOT caring, in the LEAST.
Not only could they not find it, and refused to keep trying, the attitude was, «it’s your problem.»

My salesperson was Cristian and he was great. My wife and I really liked that he was laid back and didn’t pressure us. He was knowledgeable and able to answer all our questions or would quickly find out. When it came time to negotiations, he went to bat for us and got us the best deal possible. He did the little things like wipe down our truck and make it look it great before we jumped in to drive it home. Thank you Cristian and we will ask for you next time.
Mike and Beatrice Callis

At first I was very pleased with my service Asghar was a great salesman. It was all up until they called me when I was on my way home and told me to come back. The finance lady made a mistake on the contract. So when I came back the next day not only was she late coming in, not once did she apologize for making have to come back for her mistake. I guess she has too big of an ego since «she’s been doing this so long» as she stated. Very displeased with the customer service.

We went to Chino Hills Ford after seeing a Mazda Miata listed online there. Our sales Rep Christian Mancia was courteous and professional. He made the buying process very comfortable for us, which we truly appreciated. The dealership itself has a very clean, pleasant vibe and the employees there really seem to enjoy working there. If you are looking for a great salesperson reach out to Christian!

Short waiting time great prices it’s actually cheaper to get my brakes done here and other places that I got quotes and they have coffee and donuts. Oil change 3995 that’s a great deal

As a diligent buyer, I found the right vehicle for myself online, available at Chino Hills Ford. AutoNation Torrance is my neighborhood Ford dealer, but the 120 mile round trip seemed like a worthwhile trade off.
Unfortunately, there was some misinformation posted online and on the vehicle sticker that was a big disappointment.
Asghar B. is the Sales rep who handled my business, predicated with a phone appointment before I arrived.
After a 12 hr workday, and 75 minute drive to Chino Hills Ford, it was not the news I wanted to hear.
Upon discovery, Ashgar immediately took the predicament to Jamey Watson, General Manager and head honcho of everything that happens at CHF.
Jamey, along with Sales Mngr Daryle, step in directly to try to figure out what happened, and how to rectify my car shopping experience.
Without any pressure to purchase, or attempts to Bait and Switch to other vehicles on the lot, their first action was to take ownership of the mistake, and apologize, along with an offer to fill my own car’s gas tank, a Ford Expedition, for my trouble. They promptly did that, and gave it a truck wash as an added bonus.
It seems more typical for mngmt to circle the wagons, and become super defensive in fire control situations of blatant error.
A shrug, dismissive apology, and shove out the door could have been the response at any other car dealership.
What Jamey and Daryle and Asghar did was not typical. They listened. They gave me all the time I needed to express my concerns and disappointment, and responded in kind to offer what ever solution that would make me feel whole again, without any pressure to make a sale.
I never felt roped in, cornered, cajoled or any other sales tactic to spend my money on their lot.
I was made a priority, given first class treatment, and even though the hour was late, nobody was tapping their wristwatch to call it a night, and everybody goes home.
Because of Jamey, Daryle and Asghar’s professionalism, I made the choice that this ultimately was the vehicle for me, and we made a deal with terms that were negotiated with open minds and zero push back.
Nothing ever felt sleazy or coerced. There was never a voice in my head that I was getting played. My compete satisfaction at every step in the process was without a doubt given priority. Chino Hills Ford had a dream team in place to make things right by me.
This was not my first car purchase. This was however, my best car purchase.

First of all, I’m a fan of Toyota, Honda and Subaru. I never had liked Ford. My husband and I just bought a Ford Escape 2013 and I love it! It’s a deep blue and has all the bells and whistles. We got a FABULOUS deal on the car & I can’t believe how much I love it. I gotta say, the seats on this car is SO much better than the Toyota’s. I’ve had back problems since I was in accident years ago. And these seats make my back feel so much better. 5 stars on the seats! As for the dash, too many buttons and I hate being distracted when I’m driving and I’m trying to find a station. Maybe I’ll get use to it but for now 3 stars. Maybe eliminate the buttons.
Later, I had found out, I needed to take my car in for a recall. Johnny Gonzalez in service was the one who helped me. I have a 8month yr old baby with me and it was raining. He warned me about the 3 hr wait, but ended up only taking 1hour and 30 mins. The service area is plain. Toyota and other car dealerships I’ve been to, have been full with gift store and a cafeteria or restaurant. This Ford dealership was just remodel but inside the service center was NOTHING. Yes, they did give out free water and donuts, but that was it. I ran across the street at the Corner Bakery for some breakfast and to relax. When I came back (in the rain), Johnny walked up to me telling me my car will be done in 15mins. I was out of the door. I was so surprised and grateful for all his help. He kept checking on me and even helped me load my stuff in while I had so much in my hands with the baby. He was a sweet guy and made sure I was happy. This service I give it 5 STARS! He made sure my car was in tip top shape before leaving. Thank you Johnny. For fixing my recall, windshield wiper and glove compartment. Now my baby and I will be safe on the road.
And yes, I have become a Ford fan.

This review is for Keith Helgeson at Chino Hills Ford.
Let’s be honest; NO ONE enjoys the process of buying a car, trading in your beat up (baby) for a (safer)(more reliable) vehicle…
For the first time at a car dealership I did not feel SOLD, haggled, uncomfortable or mostly irritated. I came in, picked my car within 5 minutes of being there; and he made it MF happen.
I wasn’t able to make it to CHF until after 9pm– He even stayed after closing to make sure my paperwork was issue-​free! (Paperwork is the worst part)
Got badass follow up, no haggle, super chill, and overall a kick ass experience.
I completely felt the need to Unilocal this man. He was awesome! …now give him a raise.
Thanks Keith, you rock!
I love my new ride.
RIP BLUE

We just bought our Explorer from here and were very pleased with the service. Asghar did everything he could to get us the car we wanted for a fair price with our current credit score. He was so patient with us and our 2 year old daughter. He was not pushy and understood our situation. We will definitely be sending people his way for their next Ford! Thank you Asghar and Chino Hills Ford for all your assistance!

I recently bought a new F-​150 from Chino Hills Ford. And I have to say it was the best car buying experience I’ve ever had. Tim McGetrick my sales guy was able to answer any and all questions that I had about my new truck. His knowledge of the vehicle was astounding considering the amount of features inside and outside the new Ford’s. In addition, the management was kind and courteous from the minute I walked through the front doors, to when I received my keys. I would/​will highly recommend buying your next Ford from Chino Hills Ford.
Tory

If you go to Chino Hills Ford here’s what to do :
1. Go to the receptionist
2. Ask for Tim McGetrick
3. Know you’re in good hands.
I wasn’t the easiest customer but he made everything super easy for me.
He was able to get me a solid out the door price over the phone and did most of the paperwork for me before I even got there. Once I did finally show up, I was in there for no longer than an hour.5 He’s the best and my fiesta st is great. You won’t be disappointed with him.

I have to say… im changing my rating… NOT because what i wrote didnt happen… but how after the review in less than 24 hours I was contacted by the GM and thanked for my blunt honesty and ensured it would help to make others experience a much different one! He is just as amazing as Percilla. That being said… I hope WHEN you visit Chino Hills Ford. You have a smooth transaction. Ps my kid loves driving her car she actually cant wait to get up in the morning to drive her focus! (Honestly its fun to drive and i sneak in a ride every now and then too)

I’ve bought a lot of cars. Years ago I had an Expedition that I loved. My sister got into a wreck and totaled it. I’ve wanted one ever since. I received a letter from capital one for a pre approval. I called that dealership in West Covina and they gave me the run around. Wouldn’t give me any info o we the phone.
I gave East Lin a call at Chino Hills Ford. I told him what I needed. Luckily there was the perfect vehicle: 2014 Ford Expedition Limited black on black with everything I wanted. The process was super simple. No pressure to buy. He linked me up with Jimmy. I’m very particular when working with car salesman. I tell them all the same thing, I don’t need to be sold; I’m either buying or I’m not. Jimmy was super helpful and patient.
I didn’t get any bs games, I didn’t have anyone try into guilt me into a car I didn’t want. They made the deal happen where I wanted it. The car is Ford Certified which is a big deal for me. My last expedition had some issues, but the warranty is strong and easy to manage. I purchased an extended warranty with bumper to bumper. The price was very fair on the vehicle.
I would highly suggest calling East in finance at the dealership and working with jimmy, those two seen to be very dynamic which is important. I was so impressed with the dealership all my referral business will be going there for now on.
Thanks guys!