Chino Optometry Center

My husband daughter and I all had appointments. All went fine and we ordered 4 pair of glasses at the cost of over $ 450 dollars. Got our glasses about a week and half later. I wore my regular glasses that night and come to find out they did NOT add the anti reflective coating. I called and they said bring them in and leave them for a few days. So I drop them off today and the lady hands me a bill for $ 65 more dollars. I said that was crap and said I wouldn’t be back even after being a customer for over 20 years. Not to mention they can’t get my sunglasses adjusted to fit right. They will be giving me a refund next week if they can’t get it right… Disappointed in this place

Wow… these people are just amazing, they work great as a team thanks to cheri, sheila, and Dr.Gupta. They’ve been taking great care of our family and we will continue to see them!

My first time here but my partner have been coming here for 30 years so I decided to give it a try. I ended up getting my new glasses here this month. Dr. Morris was extremely nice and thorough with my exam, more than I have ever had before. I had a completely wonderful experience all around and am hoping the follow up visits will be as smooth.

Important: need to follow up with appointments. Thought I would try this local business and made an appointment and realized it conflicted with something I already had planned. I called the next day to rescheduled the appointments I had made for me and my son and was told a new time and date. I showed up for my rescheduled date and it seams that the person who rescheduled my appointment didn’t update their books so they gave my appointment times to someone else. Had to leave work early to make this appointment and missed out pay but didn’t mind since I really need my eyes checked. Really disappointed and thought I should warn everyone so that this doesn’t happen to you.

I’ve been going here for over 10 years they really try to get you in and out quickly. They are helpful when your on a budget.

2 stars because the person helping with my glasses selection was nice.
But the large whale sized lady I talked to at the front on Saturday around 12:45 needs to be let go, I’m almost certain she is the source of all the bad reviews circling this place. The owner should consider teaching her better customer service or give her the boot.
I had shoulder surgery last Thursday and currently in a large obvious sling and I had asked her if I could check status on my insurance and she rudely thrusted a blank piece of scratch paper and asked I write my name and number down and it will be a few minutes. I looked back at her and said i can not write due to my surgery and being in a sling. She just stared until my gf walked up and started writing for me.
Least to say been coming here all my life and now will only use them to try on glasses and shop elsewhere.

First told my glasses would be ready in 10 working days. Checked again, now it is up to five weeks. Maybe they get them from China.

My last time going there from this point on! I had gone here for a few years now with satisfactory service because they would «work with me and my TWO insurances». The reason this last trip had turned me off from ever going back is the office manager i talked to. I went to get my eyes checked for contacts on 1÷8÷16. They let me make an appointment come in and want me to order contacts with them after the exam. But what they don’t mention any of the times i talk to them over the phone or in person is that my insurance period doesnt start for another month. STRIKE ONE. So i wait a month for my insurance, thinking why did they let me get my eyes checked so early. I ask if they do price matching here and they say «YES». When i arrive today 2÷2÷16 now that i am in my insurance’s pay period for the year it takes them 20+ min to find my file back behind their counter and start asking me if ive ever been there like im the stupid one missing a patient file. STRIKE TWO. When they find my file and try charging me full price $ 200+ for a year of contacts. I have to stop her and say uhh can you use my insurance 1^st please, ohh OK duh. Then I proceed to give them the best price i could find online for the price match the manager told me they offered. This is where strike three comes in i tell them the price and where i found it on
I and they tell me they cant match it WTH? So i ask to speak to the manager again and she basically yells at me in the front waiting room in front of customers as if she was disgusted about my questions. Bug eyed and in my face she tells me WELL WE ONLY PRICE MATCH IF WE ARE STILL MAKING MONEY OTHERWISE WE DONT DO IT!!! STRIKE THREE!!! I swiftly tell her thats not not really price matching its black and white either you do or you dont. She didnt apologize for raising her voice or lying to me the first time, so as you can imagine i took my business elsewhere today and in the future 0 stars!

Been coming here for years! Everyone is very helpful and always friendly. They get very busy but make sure they help EVERYONE!

The office staff is really rude as stated by numerous other reviews. Literally just asked a question and the receptionist raised her voice at me and gave me the dirtiest look ever. I have been coming here for years and their customer service has gradually become worse and worse. I am now officially considering my other options as we speak.

When I arrived here one morning, I was certain the door mentioned that it opens at 8:30. However, the receptionist said that no one is ever inside to help the customers with eyeglasses until 9:00. She was only there to take messages. How confusing!
Selection wise, they carry eyewear mostly manufactured by Luxottica brands. You can Google what the scope of those brands are. It is about 80 percent of the world’s major eyewear brands but there still a few notable collections that I was told they do not carry nor could they order it. Someone mentioned the store looks a bit messy. They are correct.
On price, they are not very competitive. The prices are closer to MSRP than going a different route. For people who don’t need complex eyeglasses, it is much cheaper to use the store as a place to try out different eyeglasses. Once you have found the right frame, look for it at other places from online, to other optometry centers using the model number of the frame. Then calculate what’s the price for the lens. Costco can make lenses for eyeglasses. Chino optometry can make just lenses. Bottom line, it’s cheaper to bring in your own frame.
The exception would be for cheap low-​end frames. In those circumstances, don’t even go here. There’s no point. The lowest possible frames are cheaper elsewhere. I go here to obviously find the right frame then seek the lowest cost option to buy the eyeglasses.
I have ²⁰⁄₂₀ vision with slight astigmatism but my bill from this place is always just under $ 700. Whenever I shop around, I can cut that bill by at least a third or sometimes half.

I first would like to express that the doc’s here are amazing the 2 older lady’s here that measure the fitting for ur glasses are awesome, but the front office staff could use alot of training i mean a lot! They are so rude! Especially a girl name Rocio she’s awful n her attitude stinks, her thug like personality n her i don’t give a f attitude is overwhelming, i love how the docs are w/​my kids n im not sure if ill find lady’s so patient enough to measure n fit my kids glasses but, i might have to start looking somewhere else, Cuase i can’t handle that girl anymore!!, this is a business, no customers means no hours, im not expecting u to suck up, all i ask is to be treated w/​respect, must b a lot to ask for,?

The young lady that has helped me today and two days ago has been phenomenal. I feel that this place really cares about what type of products that you get from them. I really like the array of glasses that you can pick from them. Overall, I have only had a good experience with them and I would recommend it if your insurance is covered as well. Anyway, this young lady took so much time in trying to adjust my glasses appropriately. She even voiced out that she did not mind taking more time and spending a good quality time with me in order to make sure that my glasses fit properly on my face. I really like her. The only reason why I put a four star is because it is tiny and it can get crowded if there are many people trying to pick out glasses. But I really like the fact that you do not need an appointment to go in.

This place gets you in when your appointment time is scheduled but it is a zoo. They are highly unorganized when it comes to ordering glasses as well as picking up. THere is also no room in the display area. They have tons of CRAP everywhere!!! It makes it hard to shop around.

I really like this place my sons been wearing glasses since he was 5 he’s now 10 and I never had such a good eye doctor that worked really good with my son and my other son who is 5 and got glasses with a chip on them went back the next day and they replaced them right away the staffs really good and friendly I will always go back to them

this place is horible i have never been at a place that the «girls»
make you feel so uncomfortable by the way i still have not receved my contacts or glasses by they are fast to take my money!!!

I got my eye exam about a month ago. Their service was great.
I was switching from glasses to contacts and the lady that helped my family was grat. I had still wanted to get glasses so the lady said the I could get new glasses and buy the contacts separately and it would probably be a better deal because they price match. So I went to my contacts session later in the week and the lady teaching me how to put my contacts in was really patient and helpful. They gave me a free small bottle of solution and first trial pair free. Also get 3 months of free service if i have any problems with my contacts (but the service is only for contacts problems)
I picked up my new glasses today and the lady was quick to bring my and my brother’s glasses even though there were quite a few people.

After looking over many of the reviews, I’ve blatantly noticed a lot of people mentioning their bad customer service. However, when I was there, the ladies at the front desk were very helpful and very kind.
I was there to buy some contacts and they have a «match a competitor’s price» so you can find your contacts online and they’ll match the price for you. In my case, one of the ladies even searched up a cheaper price than I had showed them. On top of that, they gave me some free trial contacts to try and answered many of my questions respectfully. Definitely coming back!

Love this place. The ladies behind the counter and over the phone have always been informative and helpful. The doctors listened to my concerns and together we were able to address them. Ive used Chino Optometry for glasses and contacts. Both experiences have been quick and easy.
We couldn’t find a contact in store that would fit my astigmatism so they ordered two more trial pairs without hesitation and we were able to find a fit. When selecting glasses the ladies were very personable and helpful.
Fortunately I couldn’t have had a more different experience than these past Unilocalers.

The optometrists at Chino Optometry Center have a lot of experience. I have had three different doctors, and each of them have been thorough, patient, and their diagnosis have been excellent.
In regards to the framing and glasses selection area, it has not changed for years. It looks outdated, and the owners should consider remodeling. It reminds of those offices that maintain signs and advertisements from many years ago. The framing consultants are friendly and helpful.
In regards to the front counter staff, they have been cordial but not overfriendly. They need to remember that customers pay a significant amount of money (either cash, or by way of our paid insurance) for the services we receive.
To REVIEW:
Doctors: 5 stars
Framing Department: 3.5 stars
Framing Department Staff: 4
Receptionists: 3
OVERALL: Round up to 4!