Dick’s Sporting Goods

I visited this store today to return an item I purchased. The gentleman who assisted me with my return was great. He assisted me quickly and with great service. After returning my item I decided to do some shopping. I found a few items and went to check out. This time I had a young woman assist me. I had a coupon although forgot to bring it with me. I had the code and asked to use it and they said they were not able to do so and told me to bring it back with my receipt. What happened to service in today’s world? I am done with Dicks!

I would like to thank Dan Burgos, Golf Department for his assistance in my search for a fairway wood. his patience and knowledge of golf products aided me in the selection of my Cobra Fly Z fairway wood. He and other golf department employees always go above and beyond the service.

Good place to pick up some good running shoes. I replace mine every 5 – 6 months. Prices are competitive. I was able to pick up some new golf clubs, Adams 120s today for $ 100 less than competitors. They also do a great job on new grips and can do it while you wait, 5 minutes for one club. Customer service is good and they have a rewards club. Only thing is club return policy is only one week, Roger Dunn gives you 90 days. Come check it out

Fresh new sporting clothes. Full priced though.
Good shoe selection. Too bad they don’t have a functioning treadmill so you can test drive the shoes. But the return policy is good: 90 day return policy with receipt even if you’ve worn it. Perfect for me since I’m testing out shoes to train for a half marathon.

Ryan is a good dude they were really nice and helpful
Ryan if u read this, we r the guys that talked about la fitness and u were very nice thanx

Terrible establishment in general. Was treated poorly and with an utter lack of attention by Craig in the golf department, my «fitting» consisted of five minutes of him watching me swing then making a totally unsure guess of what I’d need. Then they ran my credit which no one seemed to be sure as to if it was a hard or soft check or not, which made me just leave. I then complained on their website and was given another lazy «oh, sorry.» Via reply. No attempt to keep me shopping there, nothing. This store is garbage but I get the feeling their customer service in general is ran by fifteen year old burn outs.

Tons of employees but not one said hello or offered to help me with finding a gym bag. I literally walked past 5 employees no one said a word to me. I ended up leaving the store (again the 2 cashiers said nothing) with no bag.

I am a regular customer at Dick’s Sporting Goods and came to this location for an exchange. I had to drive over 30 minutes and had called beforehand to check to see if an item was in stock. They did have the size I needed in stock so I requested to have that item put on hold for me. When I got there, a guy was helping me at the register and was being cool. He had to get a manager’s approval for a price adjustment because the item I bought was on sale at the time that I bought it. So this girl Maria/​Mariah came and gave me a major tude. She was so rude and had no customer service whatsoever. She treated me like I did something wrong and was very disrespectful. Why? Because I had an exchange? I wanted to shop but because of her I did not want to give that store my business and will never be coming back to this location. Attitude plays a big role and how she behaved was unacceptable towards a customer. If she was unhappy working there, she should find a new job because no customer deserves to drive over 30 minutes just to be treated like shit.

No one knows how to open a credit card here. Even the supposed manager looked completely clueless. It’s Christmas time and you have customers willing to purchase sporting goods at your Shitty store so you would think at least one person would know what the hell they are doing. I would recommend going to another sporting goods store or at least a different location. DICKS in Chino sucks big time… customer service is an epic FAIL.

I have been a customer at this Dick’s Sporting Goods location for years ever since they bought Chick’s. This place has gone way downhill but is still a generally good store. Customer service needs improvement.
I have bought many things from here including flip-​flops, snowboards, skis, running shoes, and much more. They used to have a much bigger ski and snowboard section with a bigger selection. They now cater more towards team sports, camping, tennis, running, and golfing.
Their clearance sales also used to be better a few years ago even when it was bought by the new company. They used to have pretty good sales on ski & snowboard equiptment.
The customer service at this store is just absolutely horrendous. The only good customer service is at the registers depending on which employees are working that day. Whenever I go in to the store and look around, nobody ever greets or acknowledges me. The employees never ask you how you are doing or if you need assistance.
I walked into the workout equiptment where the bikes and weights are in the back of the store. There was an employee working on a bicycle. I walked near the counter and he stopped, looked up at me and stared for about 5 seconds, and looked down and continued what he was doing.
I hope Dick’s can fix these issues so I can feel comfortable shopping here. Until then, Sport Chalet is my go-​to destination for all my sporting goods needs.

I purchased some sports Attire at the upland store, tried to use a coupon at the time of purchase, but because they had to order my item online, because they did not have my size in at the time, they could not use my in store coupon. They told me to Return the item once I received it and re purchase with my coupon. I said no problem. They were super friendly and informTive at the upland store. I get the items a couple of days later and happen to be in the chino area, so I returned the items there. They did not want to honor my coupon, so Michelle the «supervisor» on duty at the time comes over and is incredibly rude, and still would not honor my coupon. I will never return to this store just because of the customer service I received from Michelle.

Customer service: fail.

The manager Mario is so sexy, he helped me out so well with my sporting needs ;) will go back there again! Very soon!

I’ve had nothing but great customer service from Colin in golf. Great advice service and recommendations.

Saw an awesome deal on some Titleist golf balls that my FIL loves (the Pro V1s) in the newspaper and located a Dick’s nearest to the 60 freeway on our way out to visit some friends.
This Dick’s is located in a HUUUUGE shopping center with tons and tons of other stores so it can be convenient if you’re running a bunch of errands, but it also means it’s easy to get lost/​disoriented.
+1 star for someone answering the phone and helpfully telling me the hours and confirming the availability of the balls
+1 star for having the item I wanted in stock and easy to find (even though I called ahead, I’m always afraid someone made a mistake or lied or whatever… it happens!)
+1 star for efficient check out. It was the weekend after Christmas so I had a feeling it’d be crowded, and the line was LONG, but you could tell the 3 people at the register were doing their best and not being grouchy about it either. Always nice.
3 stars!

This Dick’s is one of the most dated Dick’s I have been to. It almost makes you feel like you’re in a Chick’s sporting goods before the merger happened. The store needs a remodel and add lighting like the newer stores around. Overall it has a gloomy vibe, set up and a lot of items being carried in the store seem to be dated (last season’s shirts, equipment etc.) This is a wastef location as its pretty pointless coming here expecting to find equipment that i need.

For anything sporting, I tend to check out Dick’s before heading to Sports Authority «around the block.» Overall, most of the time the customer service has been okay for me. No complaints there. Granted though, for a sporting’s goods store, there is not much variety. Prices are decent and they always seem to have sales on shoes as well! If you need cleats, athletic shoes, and etc, they tend to have a section carved out just for clearance.
They do, however, offer free wi-​fi. I guess if you need to look up prices online, you are able to with an ipod or tablet!
For anything big, like snowboards… I tend to purchase online because their prices are quite high and they do not have great sales like they used to years ago. A few years ago, I asked an employee why they do not really have clearance sales on snowboards and they said they just store them in the back and bring them out again next year to sell. I guess business is different than before. In the past, stores used to sell off items at the end of the season to make room for the next… but I guess not anymore.

(Lengthy not-​so-​great reviews)
If I can give a negative warning star rating, the level of Customer service experience we received at the Chino (Grand Ave.) location would certainly apply. We went in to buy mountain bikes for dd, dh & myself. Twice we went in, twice we were greatly disappointed. No one was ever available at their bike shop area for assistance. First visit was midweek during the day (not busy at all), no one was there, & was told bike person was on a break. Second visit (early afternoon, mid week), their elusive bike expert was nowhere & again was told we were told he was out for his lunch break & maybe we could return in 40 min. Really???
A whole world of customer service at their Anaheim Hills/​Yorba Linda location was experienced. Bike expert actually approached us & addressed our questions. We bought our daughter’s bike there (on a Friday about 30. Unfortunately, it was too big for her & had to return it after 2-​weeks. We were within the 90 day return policy, according to the printed receipt.
Chino was the closer location from our place so we packed the bike & headed there for the return. I suggested my husband call ahead to give them advance notice of our intentions. Over the phone he was blatantly told we would not be able to return because «once the bikes we were out of the shop, they could not be returned.» Really???
We obviously did not believe this & checked their return policy posted on their website. No where did it state anything about no bike returns within the 90 day timeframe. My husband even called the 800# & was adviced by the rep that we were within the 90 day return.
Anyhow, we did not bother going to Chino & after walking in at the Anaheim Hills location, no questions asked & we got our money back. If you received exemplary customer service at Chino then count yourself to be so damn lucky. Better money spent at another Dick’s location, or better yet shop somewhere else.

Dick’s certainly is not Chicks, but they still have a pretty good selection of sports stuff. The one thing they do not have is a huge selection of professional team apparel. That is okay, however, because they have what most of us need. Anything else can be purchased online. Dick’s prices are pretty good too, as compared to Chicks. Dick’s is a decent competitor to Sport Chalet where they take you to the limit.

If you know what you want, understand the layout of the store you have a great chance of finding what you need quickly. However, if you have questions or need help you are on your own.
I went in the store looking for swim suits for the gym in the winter time. They posted a cheerful greeter at the front door that point an area of the store that she felt would have my item. However as I looked and could not find the area where they displayed their suits I could not find anyone to help me. Some of their salespeople walk the other way when they see customer, the ones that don’t are rude and condescending. After looking and waiting to be help for over 6 minutes I left the store.
With so many sporting good stores in the area and department stores that have sporting good sections with in them, Dicks needs to find customer oriented salespeople with inviting personalities to change their store’s image.