Edible Arrangements

They have the best Customer service in town, thier manager is great, I would strongly recommend this store

Walked in ready to spend money on a nice arrangement for my girlfriends and I anniversary and got the shittiest service I’ve experienced in a while.
People were just laughing it up in the back and then a lady came out who looked she didn’t want anything to do with me and just gave me a book to look at, felt so uncomfortable to ask her suggestions. Another lady came out to «help» and I use that word loosely. She gave me a couple suggestions, a lady asked her for recommendations and pricing and she did it with a bad attitude so I left.
Have never bought from here but I’m not planning to ever reach out to them again.

My 1^st time in to buy my wife some chocolate covered strawberries before Valentine’s Day and almost walked out after just 10 seconds in this dump. Wanted to give them a chance even after reading all the negative reviews on Unilocal beforehand. Went straight to the refrigerator in the corner and opened it up to grab the gift I wanted, and was told by DIANA, «Sir you’re not allowed to open the refrigerator.» Well excuse me, could you have been any more demeaning in front of everyone? It’s not uncommon to go to places like Baskin Robbins and grab an ice cream cake from the refrigerator and bring it to the counter to purchase. I bit my lip and let it go but decided to call them back afterwards and expressed my displeasure with her tone and comment and suggested they put a note on the refrigerator stating Do Not Open and only received silence and indifference on their part. Diana, do not project your own unhappiness on your customers! Ashamed to have a store like this in our beautiful neighborhood of Chino Hills.

Purchased half a dozen chocolate dipped berries for my husband.
Service was good and the staff were nice but what a disappointment.
Only 4 of the 6 berries were edible!
Look at the berries before you take them home.
Who wants to eat white strawberries?

I have ordered from many differentEdible Arrangements stores in the past and been very satisfied. My girlfriend wanted to surprise me by sending an arrangement for my birthday and unfortunately chose this store. She told me I had to be home because something was coming for me, so I did. She was told at 3:00pm the order was out for delivery. At 6pm I told her nothing arrived so she called again and was assured it was delivered and left at the doorstep. I called and spoke to Grace, who was very argumentative and told me it was delivered there, she was certain of that fact, and said maybe I was using the restroom and someone stole it. I became upset she questioned my integrity and simply said I was wrong, they delivered it, end of story. Shortly after, an unknown person a block away said they came home to this arrangement on their doorstep and brought it to me. I called Grace, who seemed uninterested. She told me she didn’t know why I was complaining since I got my delivery, as well as «Nobody’s perfect, not even you!» Apparently this is the level of service they strive for at this store. I called corporate and they said the owner would call me w/​in 48 hrs. It’s been 5 days now & no call! PLEASE don’t use the Edible Arrangements in Chino

I have ordered two arrangements in the last couple months, needless to say I will never order from this location again. The first time I ordered they called me at 350pm said that I needed to be there by 4 to pick up my order. I did ask well you close at 5 so why does it matter. The rude lady told me that we are closing at 4. So I told her I would be there by 415. Worst customer service. Second time I ordered, I ordered delivery for my parents. Even though they close at 7 they won’t deliver after 6. You guys need to figure shit out. Always rude on the phone. I will never be back. They should get negative stars. I will only go to the one in orange now. Orange store you rock ! Chino you suck big time !!!

Wish I could put less than 1 star! I ordered an arrangement online and their scheduled close time was at 5pm so I put my pickup time at 4:30pm (which even 5pm was an option for pickup). I received a call the next morning saying that they were closing at 4pm could I not have someone pick it up then? After dealing with a rude associate and the rude manager I canceled my order and placed my order with another nearby Edible Arrangements who were more than glad to take my 4:30 order. SO UNRELIABLE!!!

I bought an edible arrangement and choose to have it delivered, however there was an emergency and my recipients household and someone had to be taken to the hospital causing them to miss the drop off. My gf (the recipient) got the notice they left on the door and when she called to reschedule the worker from edible arrangements told her that (and I quote) «if they don’t answer the door they’re going to leave the edible arrangements on the floor and its chocolate so it will melt on this hot day» I can’t believe she said that to her I would have gladly picked it up from their store if the drop off was unsuccessful! I paid over 50 bucks just for them to leave it on the floor! Really? Wow poor customer service terrible and rude.

I was looking to surprise my boyfriend for his birthday with a birthday basket. I was helped over the phone by the manager, I think her name was Grace. She was very sweet and helpful to give me advice on what was good to get for a guy for his birthday. She also helped me arrange the time as well to get it delivered at the time I needed it to. I could say all in all my experience was great and I will going back there when I’m in the area again. Thank you.

i ordered my wife an edible arrangement from this location, it was delivered later that day. but the mothers day message i typed up was not on the arrangement anywhere. i called to speak to the manager she stated that it was on there and i was not looking in the right place. but it was no where on the card.
she would not help me any futher, so i said i would take it in to prove it the employee said the manger will wait for me i got there and she was gone. the manager was rude and offered no help in anyway. the manager needs to be replaced by someone who has customer service, and knows how to do there job.

My fiancé and I ordered my mom an arrangement for Mother’s Day (today). It is now 5:47 pm and still no arrangement! I called them and gave me totally different information than what my confirmation says. Never again!

Please take my advice and stay away from the store and this establishment. I place an order two days ago for a birthday gift for my wifeat that time the process was lengthyand tedious. now today I’m calling to check status on my order and the Chino store was unable to find any order or help me and referred me to corporate. come to find out corporate confirmed that the Chino store has my order and is in the middle of processing it. I then called back and the young lady picked up the phone and asked if she could help me not one time introducing yourself and trying toresolve my issue. After inquiring on who are speaking to you she said her name was Grace and she is the manager of the channel store. She is unpleasant to speak to unprofessional when you talk to her on the phone. most of all unwilling and unable to do anything to satisfy the customer. I am now forced to cancel my order placed a Cancel on my credit card charge and I will no longer do business with the store or establishment ever again.

One Star for answering phone I walked into Chino Hill edible to purchase my boyfriend a cute gift for first anniversary. I looked threw catalog which showed a plate with heart and arrangement. The Edible worker showed me a different container and started typing information. She typed city of Industry and tells me sorry We don’t deliver to that area. So I called Fullerton which told me they can deliver and it’s a lot further.

I recently called to have an arrangement delivered to my mother for her birthday. Had the best customer service rep, Cynthia, that helped me choose the perfect arrangement for the occasion. Very helpful and friendly staff. Will come back in the future.

Hopefully you will never have to deal with «nancy», she is the MOST rude person with ZERO customer service skills. She will not be able to help you if it is a «busy» day

Went there today which is valentines day I knew they would be working hard but I had never been to this place before used my gps and it took me to the wrong side of the complex I tried calling but I was on hold for 20 min before I found the place on my own. Go in there is a women just standing at the counter 1 other person in the store and I ask her if she is going to answer the phone and she states that she does not answer phones on holidays… Never again will I go here

I use Edible Arrangements every year for Mother’s Day, and every year my mom raves about the arrangement! The fruit is super fresh and the chocolate is so yummy! They recently had a change in management, and I have to say the customer service has had a major improvement! I totally recommend coming here for any occasion, or even to treat yourself!

They do such a bad job! The fruits are not even fresh! She only gave me two options so I order the more expensive one… turns out it was only a small! How can I bring this to a family gathering!!! TERRIBLE! I ended up buying more fruits from Fresh and Easy!!! Seriously!!! DON“T EVER ORDER FROM THEM!

My girlfriend did not receive the arrangement I ordered for her.
A little bit of background here… I ordered the arrangement from these guys two weeks before it was to be delivered and paid extra for delivery early on Valentine’s Day. After it was clear there was something wrong, I called the store multiple times, couldn’t get through… Called the company’s 877 number, and, again, one ring then straight to the busy signal.
Gents, Edible Arrangements sound like a great idea, but read the reviews. Sure, the people who actually get the arrangements like them, but, judging by a quick observation of the reviews, it looks like 20−30% of the orders they receive are not delivered on time (or, at all).
Believe me — Irate does not even begin to describe how your girl will feel when she doesn’t get the gift you thoughtfully, diligently ordered for her weeks prior… Be safe and keep away from this place!

Small selection of pre-​put together packages, but as long as you call in, they take care of your edible bouquet needs.
This is usually a novel idea for those who don’t fancy to-​be-​wilted flowers or chocolates in a box (although I would never turn those down).
Their pricing is fairly reasonable, and have tons of options and combinations to choose from.