FedEx Office Print & Ship Center

Very helpful and friendly. Were even willing to help resolve an issue with another store. Not sure why my experience was so much better than others, but maybe the store has undergone some personnel changes and training? In any case, I recommend giving them another shot.

It’s a real hit or miss with these types of establishments because it just all depends on who you get and their customer service team, which turnsover quite often. So far for me, it’s been a positive experience. They are very helpful. When we shipped large quantities of packages and they see you struggling to come in, they offer help and dollies to hold your packages. They’re not going to be super smiley and grinning at you right when you walk in the door, this isn’t Disneyland after all, but they are helpful and efficient. That’s all I need from my shipping company. :)

Worst place ever!!!
Since the moment you walk in, they show you an attitude. I was there to drop a package. I don’t ship with fedex so often and I packed the box with packing paper. The female at the counter started to unwrap the paper at the same time she was telling that the packing paper wasn’t allow. First, she didn’t have the right to unwrap the package!!! It took me so long to wrap it!!! When I asked her to leave it like that she just said «ok, here is your package» She not even apologize for ruined my box!!! Worst place ever.

The lady was very helpful here.
I can to print out a paper from my email.
She help me print it the fastest way.
Parking low is big but always packed.
Maybe cause there is a gym next door.
Anyways I’ll be back!

All I needed was a shipment. I had to wait forever and they still ignored me. It was obvious that I was not the «type» of customer they wanted to help. Never going back.

Such a horrible waste of time getting anything done here. Nobody is friendly or helpful. Still waiting on a shipment that was supposed to be delivered by 5:00pm to the store on ⁸⁄₄ and still no call about my shipment. Not to mention it is URGENT and nobody seems to care. I am so disappointed and stressed out its not even funny. Way to go guys, way to go. So very professional.

Worse place I ever been to! No customer service! I was trying to ship a package of 0.1lb and worth of $ 15 to out of country, two people at the counter were just chatting while I was standing and waiting for pricing, (why? Because I was the last customer at that moment? Or because I’m Chinese?) then a question got me mad, «which country are you sending to?» Hello?! I have two copies of address on his hand and one was printed out from computer (in case you can’t read my writing?) Can you read? Or are you blind? Or I should do your job? After all, «the best price for you is $ 93.46…» Are you insane?! They don’t care at all that’s what I have to say. USPS only charge me $ 5. What a waste of time.

Horrible Horrible Horrible.
This is a print center and they don’t want to print for you. Whoever is working tonight at this very second as I am leaving this review is rude as f*#k. His name is Herman. His attitude is probably the worst I have ever come in contact with. To be completely honest there is a gentleman there that helps me out a lot. I believe he is Indian (please don’t quote me on that) but he is probably the most helpful person there at this fedex.
I used to be able to go there and be able to print the stuff i needed for work with ease. Now I can’t even rely on going here anymore.
If i can give a no star rating I would because Herman was not helpful at all tonight.
I call at 10:42 and I live 4 mins away. I ask if i can print something still and he gives me attitude by saying you have to be here by 10:50 and if your here by 10:55 we can’t help you. I’m pretty sure that they close at 11 o’clock and that still means they can still help me out and print something simple. It’s only one paper I needed to print and now I cant do that.
I fully understand that yes you’re about to close and you want to pre-​close so you can get out early, but that doesn’t give you an excuse to act like that. If I am the only one that thinks this way then sorry, but I’m pretty sure I’m not. Your job title is customer service, its not that hard. I’ve worked in customer service for 10 years and that is no way to treat customers. This is a long rant because I have no work to complete tonight because Herman did not want to print the work I needed.

If you need help with printing fedex office would be the last place to go get that help The employees just lie to you so they don’t have to do the work.
If you do go in don’t let Amanda help you she will do a horrible job

I come in almost on a daily. I always get greeted by someone. They always ask if there’s anything the can help me out with. I just drop off prepaid packages so its basically in and out type of thing. I’ll definitely keep them in mind when I need to make copies, invitations, banners etc.

The assistant manager Chris is extremely rude. He seemed to be really inspecting my book that I was returning, which was sealed so I just said,“oh I used bookrenter. I’ve done this before and haven’t had any issues.” He sarcastically said «I know, I’m just inspecting it okay?» so I said,“okay, I was just telling what I’ve done that’s all.” He ignored me and walked away angrily. They are always rude, except for one guy, and they are extremely understaffed. There were many people waiting around for help and not one employee, acknowledged them. Chris, and mostly everyone else need to be retrained in customer service. I also work retail, so I understand how frustrating it can be to work with people. But I just Learn to grin and bear it. If you hate your job, work somewhere else.

I wouldn’t come back to this place. Just tried to send a simple fax, on their outdated and broken fax machine. Lol. I asked the employee if they had any other way to fax. documents, and she insisted the machine usually works. Standard equipment is damaged and old. Not a good thing for FedEx.

I had a really great experience here. Danielle was the lady who helped me out. She was in training, but she was super friendly and professional.
I was printing job application materials on resume paper, so presentation is really important for me. The first run of the print on B/​W was a little iffy. There were random ink spots and the ink was light in areas, so I pointed out those issues and asked for a reprint. Eventually they switched over to the color printer, which had just been fixed by the technician so it printed beautifully. Printing job applications is always confusing and stressful, so I really appreciate her patience, dedication, and friendly professionalism. I offered to pay for the color prints but she only charged me for B/​W.
It was busy and most of the workers were busy on the phone or working on other print orders or taking care of other customers. But I saw only friendly professionalism.
Earlier in the day I experienced terrible customer service at the West Covina location. This location in Chino is a little further from me, but I would definitely make the extra effort to come out to this one again.

I had to overnight ship a cell phone to Chicago asap. Chris was very attentive and knowledgeable in getting me the right box to ship and proper packaging and shipping label used. And the other people at the register were very friendly. I would come here again.

Completely unreliable, packages are always late when sent from here, and it always takes them 30 minutes to 2 hours to get to you when there’s only a couple customers. Employees are very lazy. I was just rushing to get over here and it turned out that it would take 30 minutes to help me print out one piece of paper. They said they could get to me in an hour. There was one customer ahead of me who wanted to print one single poster… yeah. Not joking. The 6 customers behind my left with me when I walked out the door. If you have any office needs do not mistake this place as one to get what you may need.

— Reliable
— Quick
— Efficient
— Overpriced

Second time here. As per my last comment, their customer service skills needs several upgrades. I had to stop here on an urgent basis. I wouldn’t have stopped here if I didn’t have to.

Understaffed– about 8 different parties waiting to print and ship but only 2 workers. A prime example of why businesses and individuals are moving away from places like. Kinkos and stapes and going to online print providers. Save yourself the headache and find a small printing shoppe that will value your business.

Get more staff! Everyone just stands around and there’s no one to assist.
This place is OK but way over priced. They charged me $ 2.99 for the first page to fax and $ 1.99 for each subsequent page. It’s kind of a rip off and for a small packet, it cost me $ 18.00 to fax. That kind of hurt since it was a job application.
I also noticed that they have their employees constantly running around and not able to handle the customer volume. I would advise going to the location off pipeline and grand. They’re more quiet and responsive to customers.

«Eek! Methinks not» is right… I don’t like you FedEx Office Print & Ship Center… I come to you when I need to get work done at industrial speeds and you always are so cold when it comes to pay the bill. $ 10 and i’m only on page 4 of my faxes… That’s robbery! I understand paying for convenience but your prices and unfriendly staff make me feel so violated! lol
So, from here on out, I think i’m better off hopping on a plane and delivering my paperwork personally then allowing myself to robbed by you again. Thanks but no thanks.