FedEx Office Print & Ship Center

Piss poor customer service. While there they refused to accept 3 different packages for shipment with the most ridiculous reasons (all bs in my opinion). Don’t waste your time at this location

The manager was so efficient to immediately resolve the inefficiencies of her two staff. I suggest the management act of the incompetent staff who didn’t know how to handle customer complaints of inefficient data encoding. Thanks to the manager who solved the problems but I suppose this very good manager be given a new set of competent staff for this branch. Or else FedEx will be in bad image. The manger is 5 star but the staff are no star so average is 1 star.

Under staffed. Helpful workers, great for shipping but if you’re printing it takes forever — Waited over an hour to print one simple 11×17 card stock poster. If you’re printing something (not in the self print section) expect to wait awhile.

Went there today to pick up a shipment I had sent there because it required an over 21 year old signature and I wasn’t sure if I was going to be home to receive and sign for it. The staff there was so… cold at best. Didn’t greet me when I entered, even though there was two of them at the counter, one helping someone and the other, a manager who was not helping anyone.
After a few minutes of standing around and a few ahems… the employee helping another customer says to me «We will be right with you». I get my assistance, from the manager who was doing nothing, and she wheels my package on a cart to the middle of the store and says «Here you go». No, «Do you need some help getting it to your car?» Nothing. Not like I expected them to be able to carry it but still, offer for goodness sake.
In any case, I loaded my package, brought back the cart, not even a smile or a thank you or a have a nice day. The MANAGER pointed to the corner of the store where I can set the cart «you can put it there».
Why would anyone come to your location if you are so rude and your customer service is ZERO. I will never ship a package there again. Rude Management and rude staff.

The manager here has an attitude problem and is the most unprofessional person I have ever met. She knows nothing of customer service. I had to drive to another location to get what I needed printed because she refused to do it.

BE AWARE OF UPSELL TACTICS AND POSSIBLE PACKAGE OPENING & INSPECTION! I have shipped with FedEx for nearly a decade. This location used to be top notch but the entire staff is new. Since then, it’s been dismal in the customer service department. Tried to ship a package out and was told that the items shouldn’t be rattling inside. I told them it’s okay if it rattles, there’s nothing fragile in there. The CS rep said she would need to get a manager involved. I was pressed for time and had very little patience at this point. The manager came and asked if she could open up the box. Ummm… okay? Can I say no and still have my package shipped? Which shipping company asks to open up packages to inspect the contents? This was a first for me in all the years of shipping — and for my company we ship large amounts of packages daily.
I obliged. She opened the package and said there was a lot of dead space in there and it caused the rattling of items. The items could not rattle. Lo and behold, within the box was a cardboard brace that you could fit onto the pieces and stop the rattling. I secured the items and it stopped rattling.
Sorry. They won’t let you get away with that. Because now it’s not about the rattling as they FIRST told me… now it’s about the «dead space». Seriously? Do they open up all the packages and check for dead space after customers drop them off? Had I gone in there with the cardboard insert secured they wouldn’t have heard the rattling and they wouldn’t have even questioned my package — so what’s the difference now? Because they were able to look inside at the contents of my package?
So yea, they wanted to sell me filler. I declined. Took it to another location got it shipped, no questions asked. Was in and out in less than 5 minutes. Whereas at this location, I was in there for at least twice that long and left having accomplished nothing. Awesome.
This would have been a 1 star review, but I still like FedEx and this location used to be awesome when it was the original team. Now, not so much. Go to other locations if you can. There’s one right on Central and 60 fwy, just 4 miles away.

Came in sending 4 packages to Houston TX and the sender had some issues issuing 4 separate labels from the fedex barcodes so it was resolved with FedEx employee on duty Jennifer. she took care of the problem and got us taken care of. Perfect service from Jennifer thank you!!!

Beware of the box police! I dropped off 6 boxes and they didn’t say anything. I was in the parking lot, getting in my car and the mgr lady called me back inside. They really should work on their Cust skills rather then salivating on what they can get you with.

Update to my earlier review. After speaking to the manager, Terri, about the damage to my book, she gladly reimbursed me for the cost of my replacement book. I decided to give them another try and took in two of my books, no work had been done inside! I am happy to tell you they did an awesome job. The front has a clear cover and the back a black firm plastic to keep my books from bending while working on them. Everything turned out perfect.
In life accidents happen, mistakes are made. If you work things out, give someone a second chance, the results will be amazing for you and the other people involved.

Quick easy drop off and go. If you need other services like copies, stuff printed, etc. they have all that. I just use the place to drop off my expense reports to get paid quicker. Can’t beat the overnight options from the west coast to the east coast. Never had a list or missing package yet… Now if it happens so k will delete this post and move hire rating down

I have driven to this location over 4 times over the past year and a half to have a large format B&W print done, and every time I go in, they tell me their printer is inop. Previous to these visits when I went in for the same thing, the print quality was horrible, making me understand that indeed, there was something wrong with the printer. This is the closest location to me, but still not exactly convenient to where my business is. So, after going in today for the same service, I was once again told the printer was broken. This time however, they informed me that «the printer has been down for over a year». No kidding. So, now I have to drive all the way to Brea to have the printing done. Incidentally, every time I have been to the Brea store, the results have been very good. As of today, I have given up on the Chino location and will never return. I can’t believe that any business can even survive when a crucial piece of equipment can’t be fixed in over a year. This is highly unprofessional and inconvenient. It is either a very poor reflection on the management of this store, or worse… A reflection off poor management on the FedEx corporate side.

Great center with excellent customer service. I went in for drop off and pick up, and both times the staff were helpful and nice and were cracking jokes. I got some things laminated and bound, and the quality of everything was perfect. This FedEx is also conveniently located around all the shopping areas and eateries. So if you have something to drop off and pick up, you could easily kill time.

Wayyyyyy more expensive than USPS to ship things urgently. Plus side for FedEx is that they’re open on Sundays. Their service here was prompt, positive experience otherwise.

I used to come to this location for copies and print services on several occasions for months and maybe even a year there have been always issues with their copy machines and printers and this location is a «Print and Copy Center. » I keep trying to give them second, third, and fourth chances but they really need to evaluate the situation and come up with solutions and get to the bottom of the real problem. I won’t be relying on this center for my business any longer.

$ 9 and done in only 1 hour for rebinding a book for me. Very happy. Fast and reasonable price. Don’t know much else about this store but my first experience was great!

Wait 30 mins to ship something. So lame. It shouldn’t take this long. Last time they sent something out and lost it. Wanted to claim it, they had nothing. Gave them receipt, and still won’t do anything about it. Really terrible.

I’ve been at this FedEx location several times and in fact I am here right now! While I don’t mind waiting, I’ve used 2 different machines, one that keeps jamming for no reason and the other just kept beeping for attention. Though I finally got it to work, the countdown to 31 pages cost me 30 minutes of my time and $ 59.60. Also I was here yesterday photocopying that took just as long because the machine kept on jamming. I was also here 2 days prior and while one machine was down the other kept on jamming. They just need new machines or get their machines some much needed maintenance. I don’t think it’s a coincidence that I’ve been here several times with the same problems over and over again.
As for the customer service, unless you call out to someone or you’re at the register, you won’t really get any help. Even if the machines you are using keeps beeping, they wouldn’t care to look into you. Feeling helpless!

Unfortunately my experience at this Fed Ex shipping center has moved me closer to never use and/​or endorse Fed Ex again. Attempted to return a pair of children’s shoes and as they felt up my box, I was told that it wasn’t packed enough. They proceeded to offer two solutions; pack it with more squishy foam for $ 3.99 on the spot or go home and fill it myself. With no clear reasoning behind the standard used to determine how squishy is too squishy beyond feeling my box looking up at me and saying this is not packed right and too squishy, assuming the fed ex employee didn’t lift weights and have a heavy hand or an exhausted employee where their grip was too tired to press in. As they proceeded to be immovable, I told them I was going to another location to ship it, they proceeded to tell me they shouldn’t let me cause it is too squishy. So guess what, I went to another location they mentioned it was a little soft and offered to fill it for free. Better customer experience for sure, but I think it is ridiculous as to how squishy is measured and their attempt to sell me foam peanuts at gouging prices! UPS has never questioned me on the squishyness of my box. I’m going to UPS if I can help it.

Went in for… you guessed it… to send a parcel FedEx. The service was fast, the employee was cordial, and my parcel made it to its destination.

The people at this location are super helpful and friendly. They don’t make you feel dumb if you don’t know how things work. I would def return