Legacy Glass

Jose and his installers from Legacy Glass installed a custom floor to ceiling shower door for our steam shower. They were fast, efficient, and performed as expected. The shower enclosure was not perfecly square and they were able to cut the glass to fit properly. We have had a few followup repairs due to three teenaged boys being rough on the seals and just plain disgusting. Jose came out to our house two additional times to install new seals. In general, I am very pleased with the service.

This rating is an average between the installation of our shower doors and the questionable customer service afterwards.
We had two shower doors installed by Legacy Glass as part of extensive bathroom remodels. We didn’t contact this company directly, they came as arranged by our contractor. Two weeks ago, I contacted Jose from Legacy as one of our doors was a bit out of alignment and was rubbing on the other one. Jose agreed to come out the next day on Saturday. He didn’t show up and didn’t call. I called him again the following Friday and again he agreed to come out the next day, Saturday saying he would call before arriving. Again, no call, no show. I called him again the following Monday at 0930 and he said he would be at my house between 1030 and 1130. At 1245 when he still hadn’t arrived, we called him again and he said he would arrive in approximately 35 minutes. At 1:45 he still had not arrived. We called him again. He said he was «around the corner» 15 minutes away. I asked him what happened to the original agreed upon time of 1030 to 1130. He said «oh no, I meant 1130 to 1230.» Really? Pretty sure you said 1030 to 1130. He finally arrived just after 2 pm! Fixed the door just fine but not happy at being jerked around so much.