McBrides RV Storage

Fraud and threats to impound. STAY AWAY…
This has been a good but EXPENSIVE place to store my Trailer. Lately they have a lot of commercial trailers and trucks there. The carwash bays is hard to get into as there is always someone in there. Many times I have seen one of the wash wands broken. They advertise Free Ice, yet on the weekend you are lucky if you can bag your own.
I had been with McBrides since 2007 and last August I was moving to Texas rather suddenly. When I went to pick up my trailer I was re-​informed of my 45 day notice. (after being a good customer for 8 years there was no goodwill on my 45 day notice) I had a boat stored elsewhere that would be moved to Texas at a later date. So I decided to update all of my personal data to reflect my new Texas address, including phone numbers. I also asked about month to month sites. THEY INFORMED ME THAT I WOULD NOT NEED THE 45 DAY NOTICE and I parked my boat in a new spot assigned by them.
In the process of moving to Texas My family I had fraud against my bank card. Subsequently my credit card on file was invalid. Meanwhile my account was incurring late fees and additional monthly fees. NOT ONCE did I receive a call nor did I receive ANY mail correspondence from them. It wasn’t until November that I received a letter noting «2^nd» request that was forwarded to me via the USPS. I called them prepared to take care of the balance and to arrange to move out.
Here is where it gets bad. The person answering the phone tried to help me but has to ask the «Owner». He got on the phone and would not:
1. Listen to the situation.
2. Refused to accept any sort of payment other than cash «the next day» Remember I am living 1500 miles away.
3. Threatened to impound my boat on Monday without any LEGAL Notice. The notice I received in the mail said nothing about possible impound.
4. Told me «He didn’t care» about the laws governing impound, and that I can spend $ 3500 trying to fight it.
I ended up having to wire money to a family member in order to save my boat from impound. I also later found the Original agreement that DID NOT HAVE A 45 DAY Clause. They had emailed me a scanned version of my agreement where page 2 was obviously different from the page 1 where I signed. Very simply this company fraudulently stole money from my family. All right before Christmas.
I see that others have had similar issues with this place.

If I could give 0 stars I would. Staff is very unfriendly and unhelpful they make you sign a 45 day notice agreement that is non negotiable. I signed up and was only in their facility for two days and decided that the drive from Mission Viejo down to Chino was just too much for me. instead of them only charging me half month rent or a few days they charge me a full additional 45 days of rent and I wasn’t even there, I signed up and was only in their facility for 2 days and decided that the drive from Mission Viejo down to Chino was just too much for me instead of them only charging me half months rent or a few days they charged me a full additional 45 days of rent and that wasn’t even there I’m sure they’re going to be renting the spot to another 10 it and if so I will file legal actions against them. You are warned do not go here

This place really understands what old fashioned customer service is. how refreshing in a world where people think it’s more important to be hip.
Anyone with an RV, bus, ect. I would store it here 30 minutes from Oc on the toll road.
Close to the roads.

This is one of the best RV storage facilities in the Inland Empire. The facility is very clean, the staff is very polite. They have a wash rack with soap wax and a spot free rinse that’s out of this world its always kept very clean neat and tidy. They have a dump station that is always clean and sanitary I’ve never smelt any odor or seen any sanitary issues at the dump station. They also have ice that you can take they have it already bag so you can grab it and go or ice machines were you can fill up your ice chest yourself. They have an area with a vacuum with a extra extra long hose that will reach inside of your RV to vacuum it out. They have a water system there that you can use to fill up your fresh water before you leave on your trip the water is purified and taste great. They also have air with gauges so you can make sure that your tires are inflated correctly before you start your long trip. Their security system is outstanding they have cameras placed all over the storage facility. They also have a little store inside where you could grab any last minute parts for your RV before you leave. This property is very well maintained and the staff again are very professional and polite every time I went into the office. I hope this information will help you. Darren Rebello

Stay away!!!
After being a customer for five years and content with them I had the worst customer service incident last week. I had my wallet stolen while traveling with family in Europe naturally I cancelled my credit cards, one of which was the auto pay for McBrides.
When we returned home I called them to let them know because my payment had become due, initially the lady in the phone was understanding but stated i still owed a $ 25.00 late fee I asked if in this case could it be waved. The owner Mr. McBride himself gets on the phone and tells me no and that he is «sick of my shit and if I don’t like it thats to Goddamn bad». He was upset because I had a late penalty from 2010… five years ago!!! He then told me I was probably lying about my wallet anyway so basically pay up!
I picked up my trailer that day… he wasn’t even man enough to talk to me face to face.
The facility is large and has a wash rack but the soap is usually out. Do not give them your money.