Men’s Wearhouse and Tux

The gentlemen at Men’s Warehouse were very helpful in helping me to select my clothes. I have a big interview coming up and with that in mind they swiftly chose clothes that matched me and were honest if a fit was too tight or just didn’t work.
In particular I found Alek Schwable to be very knowledgeable. He recommended against my bland black and white choice and instead picked a nice charcoal grey and light grey mix.
I would recommend anyone to come to this particular Men’s Warehouse since they treat you well and are honest with you.

Great staff! Especially Alek and Brendan, helped me out for my wedding rentals and went the extra mile to give me all the help I needed to make the entire process as smooth and painless as possible.

This was my first time coming into a store like this. I came with my friend who needed a tux for job interviews. Customer service is great here and I definitely had a nice experience even though I wasn’t the customer. My friend got a good deal though. We went I think during their Black Friday sale or some kind of large sale.

I was received by a polite worker named Alek Schwable and from the beginning to the end of my transaction he was very helpful. I went in to buy 1 shirt and 1 tie and I came out with 3 shirts and 3 ties. He sold me with his attentiveness to my needs and shared with me the latest sales in the store. I had a level 10 experience. One of my shirts was sent to my house so let’s see how that works out.

My husband does not buy suits very often but when he does, this is the place to go. We walked in and were immediately assisted by Brendan. If you are as blessed as we were to have him working there when you stop in, find Brendan Burke. He really knows his stuff, cares about the customer and listens to your wants and needs. Give him an occasion and what it is you need and he will take care of you. We walked out with everything my husband needed and the service was amazing. Thank you Brendan for all you did and for helping us out in such an incredible way. You understand true customer service, you are professional, polite, and your integrity is to be commended. Way to go Chino… this Men’s Wearhouse is top notch.

First off let me say, where have I been all these years that I did not know about Mens Wearhouse. I was recommended them by a good friend that dresses to the T. I went in looking for a lapel floral pin for my husband, that seems to be trendy right now. I was greeted by a young gentlemen by the name of Alec. I was worried I may have pushy sales meant on me trying to sell me but I was pleasantly surprised. He asked if I needed help finding anything and then let me browse. I saw an entire large section on tuxes but what most caught my eye was the more casual business attire that was not dated. I soon needed Alecs help in deciding what color when with what etc. He ended up helping me for about an hour and I walked out of there spending over $ 600. Alec had impeccable service skills while still holding a friendly and fun demeanor. You could genuinely tell he not only enjoyed his job but was treated right within the company. I walked out of Mens Wearhouse with several completed, nice business causal items, including new pants in the size I needed that are hard to find from the height of my husband. I will be a regular loyal customer now for several reasons. My husband and I as business owners highly value great, not just good but great service. We received that at Mens Wearhouse. As well, we can walk into this store and choose high quality items, priced reasonably and up to date in style… while receiving top notch service.
Thank you again Mens Wearhouse and Alec for great service and for offering us the quality selection you do within our city limits.

Sadly we tried to see if this store could fix the previous tailoring problem. Took it in, they measured, come back. Ok, we did and pants were not done right again. Disappointed, taking it to an outside tailor to do it right!

One star is way to much for this place don’t bother ordering anything in advance they will get it to you at the last minute and will give you nothing but attitude and excuses I got ignored put down smart remarks and no help from this place and then charged more after the fact that I had already payed in full stay away from this place go to Friar tux 10÷27÷15 update still to this day as told when you rent 6 suites you will get a free suite till this day I still have not received anything from the men’s warehouse stay away from this place

Alex was an awesome sales consultant. He immediately greeted me, asked me what my type of style was and made it happen. I came in not really knowing much about what I wanted or what looked good on me. He took my measurements and proceeded to help my try on a suite. Always gave in good recommendations and stayed with my until the end of my purchase. The shoes he picked out for me were comfortable and perfect fitting. Overall, I had a pleasant experience and would recommend Alex again.

Awful customer service, walked in to inquire about suite rentals for our wedding. Was told to sit down and look at the mannequins for samples, waited for about 15 mins! No one ever can back over to even check on us. Walked out and will not be back.

Had a terrible experience at this shop. Was told a suit I ordered would be here in a week, a week later I called and they said it wasn’t in the system as on the way from the other store so they ordered it again. When it was supposed to be ready I call and yet again they don’t have it and say a few more days. I was told over the phone that for this inconvenience the alterations would be free of charge, after the tailor had made all the adjustments I was told that it would not be free, only 25% off alterations would be given. Also with another suit that I bought the same day I had alterations made, came back a week later and the alterations were nowhere near correct. Had to get them redone and wait another week. So the fact that the whole situation was incredibly inconvenient for me and the employees went back on their word was enough for me to decide to never return to this place again. I highly recommend visiting a different suit shop or maybe a different men’s wear house location.

Rental nightmare.
With our wedding, we had some drop outs and add ons with the groomsmen. I went into the Corona location with my husband and looked at some suits. The Vera Wang style we liked was a bit too expensive for the groomsmen, so we were looking at Calvin Klein’s instead. The customer service rep told us she would mark down the Vera Wang price to the Calvin Klein price. I was at first, super excited and very appreciative and still am of that fact. I thank you for that kind gesture.
I had to add on a groomsmen 2 weeks before the wedding. I went to the Burbank location with all of the guy’s sizes that I didn’t have before. The service clerk could not for the life of him figure out what I was trying to say and I just got a bad feeling about the whole situation. I felt that he wasn’t getting what I was saying and it had me worried. I had to explain myself many times, which is fine, I don’t mind as long as what I am saying is understood. After 35 minutes, he assured me he understood what I was saying. When I left, I thought we had everything (prices, groomsmen sizes and amounts, and pick up locations and dates) all figured out. I was definitely wrong.
The day before the wedding, I get a call from my husband. He is with his best man and groomsmen (who flew out from Arizona with no Men’s Wearhouse near their location prior) in Chino Hills. He tells me that the size on one of the groomsmen is way too long and not the right size whatsoever and it is most definitely obvious. He tells me that they told him they won’t have a replacement in time and that the rental staff is pushing them to walk out with a suit that doesn’t fit because there is simply, «Nothing they could do.» I calmly told him to tell them to call the Corona location and see if they have the size at their location. After hours of hectic phone calls, Corona says they do. Corona was the only shining light in this whole mess, to be honest.
Literally 20 minutes goes by and the newest added groomsmen in Burbank calls me. They are charging him $ 220 when the price should be $ 170 and his size is too small. I then realize that the young fledgling in Burbank messed up the prices and the sizes for everyone in the party. Awesome. I call the Burbank location, tell them the mis-​matched situation and they oblige and tell me they have his suit in the right size. I then tell them there’s been a mistake with the price. They say they will take care of it. I get a call 20 minutes later from the groomsmen again; right size, wrong price. They won’t refund him.
I call back to Burbank. I explain the price difference and the very hostile worker proceeds to tell me that I am wrong, they don’t do that, and I made a mistake. I calmly tell him to look up the other prices on the ticket and compare. He then realizes that the other suits are priced differently and insists they got the Calvin Klein suit. I then started to finally get frustrated. I tell him that I have had it and want to talk to his manager. Before he puts the manager on, he tells me he realized the mistake and repeats back EXACTLY what I told him before.
2 days after the wedding, the groomsmen goes back to get a refund and took the steps instructed to get a refund by the lovely sales associate I spoke to 3 days before. They only give him $ 20 back.

For as expensive as this place is, if the team members don’t think you are a business professional then they will treat you like dirt. I was looking at ties to purchase for work and the associate just handed my tux rental to me to carry around the store. They just assumed I was a younger guy and only there to rent a tux.
Not recommended for working professional millennials looking for work attire. I would recommend you look elsewhere or dress up when you go visit the store.

I was in a bind. I had an unexpected meeting pop up and I didn’t have any dress shoes or belts available. My office is in Mission Viejo and I had to meet City of Chino officials for a very important meeting. I figured i could get to Men’s Wearhouse by 10:30, get a pair of dress shoes and a belt and still make my meeting at 11am. The only company that I knew would come through was MW. Brendan Burke and another gentleman that worked there hooked me up and I was in and out in 15 minutes. Plus the price and selection were awesome, as usual. I’ve been a loyal MW customer for 15 years and never once have I been disappointed. Congrats to Brendan and his staff! Thanks again

Had a great experience! Customer service was amazing! Went above and beyond! We will be coming back!

This place is garbage. They have he worst customer service ever. I went in there to get sized for a tuxedo and the guy didn’t even know what he was doing. He measured me way off and just wrote a random size for the coat without having me try one on. I then went to Jos. A. Bank at the shoppes and they sized me perfect!!!

I would like to start off by saying today is the day after an amazing father/​daughter dance at my daughters’ elementary school. I needed a tuxedo rental on short notice so I picked this location based on the geographic convenience in relation to where I work. I looked sharp, classy, and couldn’t be happier with the selection that was picked for me at this location.
However, this is not a review for Vera Wang or Calvin Klein. My experience started on 3÷18÷15. I walked in and was greeted by a nice gentleman that went to work with me right away. He had me sized and ready to go in less than 20 minutes. He did notify me that since the even was on 3/​20, I was required to pay for the next day delivery «rush» service. Although I feel this is a bit high, I understandably paid the fee due to the haste required for my tuxedo. I was given a reciept with the date 3÷19÷15 highlighted, and was told that the orders come in the next morning, so if I came in around the same time on ³⁄₁₉ it would be ready to go.
Remember, this location was chosen for the geographic convenience in regards to my work, not my house. I live nearly an hour from this location. On 3/​19, on my way home from work, I stopped in around 5pm to pick up the tuxedo that was promised to me. Inside was the person I originally worked with, a young lady, and about 4 other gentlemen that were huddled around a basketball game. With little to no politeness, the woman told me that she couldn’t for the life of her understand why anyone would say the rush orders take one day, but that I needed to wait until the next day and not until they called me to come in. The guy that helped me quickly retreated to the back and I showed her the receipt with 3÷19÷15 highlighted and she told me «I’m not the one who promised it to you, sorry. Come back tomorrow after we call you. It will for sure be here early tomorrow morning (³⁄₂₀).»
I do not work on Fridays, but I needed this tuxedo. I waited for that phone call and it never came. At around 11:00am on 3÷20÷15 (THE DAY OF THE EVENT!!!) I trekked an hour north to get my tuxedo. Inside was only one lady (not the same from the day before). She asked if I had been called and I said they promised they would in the morning, and its almost afternoon. A few hours from the event. Reluctantly, she started going through the back and said she didnt know who promised me it would be here, but it isnt. She then went to the front of the store, where there were about 5 unopened boxes. She went through them, and low and behold, there was my tuxedo. I expressed to her how much of an inconvenience this whole experience was and even showed her the receipt that had 3÷19÷15 highlighted. She shrugged and told me that if I didn’t like this store, I could return it a different Men’s Wearhouse.
They clearly do not care about my business, nor hold their employees accountable for incorrect information or promises they provide to customers. They did nothing to make things right or attempt to retain my business. I will not be returning.

Brendan is incredibly helpful. My husband will wait until he is available, because he always knows the best combos and styles. It is literally like having your own stylist with you while you shop. Excellent customer service!

I went to Mens Wearhouse based on what little I know of their reputation nationwide, and I was pleasantly surprised.
Over the course of five visits to buy two suits, we had three issues, all of which were handled well by the staff.
One of the issues was resolved by involving corporate for special permission to get a suit into the store in a timely fashion. While I appreciate the effort, I think I deserved it because they ordered an incorrect item for me in the second round.
Overall, i’m happy with the service I got, but I can see why some people would complain. It’s not easy to have competent staff in a high-​caliber place like this, and when you add in a corporate-​run component, you’re going to find «fit-​all» solutions that don’t actually fit all, which is a sad reality that we as consumers must work to change.

Came here to rent a tux for my son’s prom. When we stepped in it was crowded. The salesperson said, «yeah, it’s prom season, it’s always busy; it’ll be about 45 mins.» We asked if we could put our name on the list and then went to Target. Came back and the people who were ahead of us when we first came in were still there!
If it’s prom season why not get more staff to help? There were only two people fitting customers.
We went to Friar Tux across the street. There was no wait. Ask for Steven.