New Day Institute

This office is a joke. The doctor is extremely judgmental, and he is NEVER on time for his appointments! For example, I am here now and have been waiting for an hour and forty minutes.

I would give higher stars if it wasn’t for the office staff. They are rude and totally unequipped to do their jobs. Never do they return phones call and honestly I don’t think I’ve ever seen one of them smile. Dr mahfoozi is the doctor I see and he is just so sweet and kind. He genuinely cares about his patient and takes the time to listen to you. He is a great doctor. I highly recommend him. However, his staff, I recommend he get rid of them and higher people who want to be there.

The office staff is incredibly rude. They put me on hold when I called, then after 5 minutes (my iPhone tells me how long I’ve been on a call) they hadn’t picked up, so I called back and a rude woman (not the same woman as the first time I called) answered the phone. I told her I was on hold for five minutes and was calling back. She said, «You were not on hold for five minutes! We will answer when we are not too busy!» Then she hung up!
Then I called back, and the rude woman answered again and I explained that I WAS on hold for five minutes and that I was just trying to find availability of an appointment. She yelled at me, «If you cannot wait for one minute for us to not be too busy for you, do not burden is with your phone calls!»
So… Considering this is a psychiatric office, it’s probably not a good sign that the staff is nuts. Avoid this place.