Sprint Store

I don’t get why this store is getting such bad reviews. . I was hesitant to move over from Verizon but the manager, John Hernandez did a great job selling me the products I needed. He was very professional and took the time to help me with what I needed.
Overall a great experience :)

Khamir (not sure if correct spelling) I felt he gave me terrible customer service. I went in, in hopes to transfer 2 lines into one account. His answers were Probably or maybe. In the end he tells me that I need to call Customer Care. Mgmt — please tell your employee that he should have call customer care for us since on 2÷14÷16 it was not busy and then offered to upgrade my phones, yes plural… I was ready to upgrade at least 3 lines. But his loss and store loss

I was very surprised at the poor customer service. I’ve usually found corporate stores to be helpful. I set an appointment to be sure they would have time for me. The guy who helped me wanted to do half of what I needed and told me to do everything else at home. Not sure what has happened at Sprint but customer service is in the toilet.

The worst customer service I have ever had. If you want crappy reception and service. And tons of stress and aggravation. This is the spot for you!

I got invisible shield from sprint i got warranty for it. So then i gave my phone with the cracked invisible shield to the worker. She took it off, looking like she was going to replace it. But then she ended up cracking it even more, putting it back on. Then she put my phone in the case backwards and said «you have to get it fixed at kiosks.

Very poor customer service. I went in to make a payment and I needed change and the guy told me they had no change. Then he said they just opened, mind you it was already 12 and they open at 10. what kind of company opens with no cash on hand. Imagine if I was going to buy a 40 dollar case and all I had was 100.00 I’m pretty much done with sprint. There stores there service are just not what they used to be. I never here any complaints from Verizon customers.

Excellent service from Sandra she helped me switch over to the plan I was looking for. She was also very patient and helped me add a line choose the phones and set the phones up. I’m very happy with my service and would go back to this location again.

Went in to this store for the first time. Customer service was amazing! They were very patient with us and helped us with exactly what we wanted to do. I didn’t think there customer service was going to be this amazing! We had Sandra help us and she was great! Definitely recommend to have her help you!

DOES NOT DESERVES ANY STARS!!!
WORST CUSTOMER SERVICE EVER!!! LACK OF RESPECT!!! and PAUL PROCEEDS TO UNDERBREATH SAY INAPPROPRIATE THINGS!!!
on several occasions this store has shown lack of customer service and today an obvious lack of respect for customers!
from Paul’s mouth himself. «that’s nor here nor there», «we sell phone, we aren’t phone support», «this is BS» and WALKS AWAYS and says «I’m done»
Really! I have nothing great to say about my experience until the end when another associate proceeded to adjust what I needed (in less than 10 minutes) and then proceeded to explain to me what Paul was rushing me out of the store to go home and to do myself.
SPRINT has a SERIOUS NEED for great customer service reps!
Now writing to corporate as they should know how their store associates are treating their loyal customers!

Would have added zero stars BUT I didn’t have the option. Let me start by saying that all this store wants to do is screw you over.
So we have a business account with sprint with 5 lines. My uncle went in yesterday to get an upgrade to an iPhone 6 (He hadn’t had an upgrade for over 2 years by the way) So he went in and was told that «Their system didn’t allow to do upgrades in store, that he had to do it through the phone with Customer Care» which is a complete lie because they are a corporate store. They convinced my uncle of doing a lease option which would mean that he would pay the complete price of the iPhone of $ 650. I called Customer Care and was told that they could do upgrade in store and that the phone would only be $ 50 dollars sense we have a business account and have been with them so many years. So I go in to try and return the phone and they tell me again that they can’t do upgrades in store and that an iPhone 6 would be $ 199 for the upgrade price. Once again lying and trying to screw their customers over. So I have decided to go through Customer Care from now on because I obviously can’t trust anyone at this store. They are gonna charge me a $ 30 dollar restocking fee to return the phone to them but customer care offered to reimburse me for the fee and send me the iPhone 6 in 2 days for $ 50. So I suggest everyone go through them.

The staff was great, if a little slow. Ported two phone numbers over and was told to give them my bill, which they took and copied. Then told me to expect an email from the company in a few days that would verify my information and tell me when the gift cards for the «Halve your bill» promo would come. Nothing. Went back in and staff said «Oh, it takes a couple of weeks.» Nothing. Went back in and staff said «Oh, it takes a few weeks.» Nothing. Nothing. Nothing. THREE MONTHS LATER I called Sprint directly and was told to upload my bill, answer a few questions and would be given a confirmation code. Checked back the next day and was told they were approved and I would receive my gift cards in about 15 days!!! Not good customer service to be so clueless about the whole process!

Horrible customer service these guys act like they wanna help but they do nothing but screw your account up, I went in for an upgrade and was given a paper telling me how much my plan would be adding the phone on monthly payments, somehow my bill now is an extra 109 dollars a month, complained and they told me the guy that set it up messed up and doesn’t even work for sprint anymore, awesome! They refused to do anything about it and I’ve been hung up on a few times by some of the guys trying to pretend to be managers, which they don’t allow me to speak to the actual manager.

Worst customer service ever. My family and I walk in and granted they’re busy and we didn’t have a problem with that. It was only after waiting 10 minutes and other people started walking in that one of the employees walking out of the store then says «Oh by the way you need to sign in!» So basically people who walked in long after us were helped first and we are still waiting to be helped 45 minutes later and counting.

Went in this afternoon to return a Bluetooth set that I purchased. I went in expecting to purchase a basic Bluetooth and I was up sold into getting a better Bluetooth and I only really went with it because of the fact that I can include it into my monthly bill at $ 10 a month which seems like a pretty darn good deal. But I made the mistake of not checking the receipt and it stated that it was a 14 day return policy and of course when I try to take it back after 30 days they were not willing to work with with me whatsoever no store credit or no exchange for a different item just very non-​empathetic towards my situation. So on top of the fact that I get no signal in my house or in my home city now I’m stuck with the $ 70 Bluetooth item so my suggestion for all those out there please make sure you check your receipts upon purchase.

I went in on my lunch break and was very surprised to be done so quick, they were very nice and informative. Nothing like going in and out quick and have my issues taken care of…

I had an amazing experience inside this sprint store today. My wonderful associates were COREY and ADAM. They made sure every need I had was met and went over and beyond to make sure I walked out smiling. If you’re ever in need of sprint service I recommend going to this location and seeking help from either of these men. THANKS AGAIN GUYS!!!

They will try to convince you to buy accessories by telling you that you can return within 30 days or exchange for full price or if the case breaks within a year they will exchange and is just a lie! When I purchased the case for the iPhone 6 plus Corey said they would refund the money within 30 days or I could exchange it for a different one. I have had the case for 20 days and in this period of time I purchased a different one that I have been using and I wanted to return the case since the material was so cheap. When I explained to the lady why I wanted to return the case she said that I only had 14 days to return it then I asked her to exchange it for a different case and she said that I couldn’t do that. If I would have known this, I would not have purchase this case.

I have been using Sprint since it took over Nextel and they always do a great job for me !! Best cell phone carrier that I have ever had.

Recently my HTC EVO decided to stop recognizing my charger after I had dropped it on the floor, so I took it into this place and they hooked me up with a refurbished one within 5 days for only $ 35! The customer service was great, the wait time was pretty quick and the employees were very helpful. I used to be an iPhone owner and was formerly with AT&T and I can say without any doubt that Sprint is WAAAAAAAY better!