The Case Factory

One of the worst work ethics. I was trying to fix a LED light, he initially said 2 weeks, after 2 month waiting, not only it wasn’t fixed, he broke my Light and made it worse. Once I lost my patience and try to take it back, he confessed that he had lost the screw for the base mount also.

Art the owner goes beyond what’s needed to please the customer. Service is outstanding prices are great. Most definitely recommending The Case Factory to friends and family.

This place is great! Took my phone to get fixed and got it back the same day the price was reasonable and the guy was great! The thing I liked the most was that it was open on Sunday. I would definitely recommend this place.

Great experience @ The Case Factory my phone was completely damaged from The LCD I call to get a estimate and they gave me the best price in the area I will continue coming Back great customer service

This place is HORRIBLE. The only reason I gave them one star is because Unilocal made me, in order to post my review. First of all, they are not up front with you about their procedure to unlock iPhones, but quick to take your money!!! I was guaranteed that my iPhone 5s would be unlocked and ready to be connected to a new service provider within 1 – 4 days. I waited a week to even call them and they never answered my phone call. I finally drove to their store 10 days after I paid and the store was closed during their open business hours! Really?! I finally got ahold of them 3 days later and they said they were having technical difficulties, so my phone STILL wasn’t ready. They told me to call back the next day and I did. When they told me that my phone wasn’t able to be unlocked, I asked them for a refund, because they guaranteed that they would unlock my phone. They were unwilling to refund my money. After that, I decided to waste NO MORE of my time with their useless service. This experience was HORRIBLE. A complete waste of my time, money and energy. GO SOMEWHERE ELSE!!! ANYWHERE ELSE WOULD BE BETTER THAN THIS PLACE!!!

If I could rate zero I would, I went and waited for the store to open at 10 o’clock and it never did when I asked an associate when it was going to open they said sometimes they show up and sometimes they don’t, don’t waste your time here!

Arturo is fast and fixed my phone right then and there. I recommend him for any crack screens to be fixed. did a great job on my phone.

The best in chino fast and quick
He does everything to screens water damage and any other type of glitches
Even open on Sundays saved my life

Arturo replaced my cracked iPhone 5s screen quickly and professionally. He runs a one-​man shop and has to help all customers who wander in to buy new phones, cases, or accessories as well as make all the repairs himself. He is a sweet guy and is working hard to keep everyone happy. The repair took a little longer than predicted but no matter. In the Superior grocery store there’s a tasty taco stand so I had some lunch and read the local newspaper while my phone was being repaired. Now it is working perfectly again with brand new parts. I am typing this Unilocal review on it! Thanks Arturo!

Arturo is extremely rude and unprofessional. He doesn’t meet the required timelines that he sets. I would never recommend this place and I would never go back! I wish I had taken my phone anywhere but here.

You get what you pay for!!! I can’t believe this guy! He still has my phone and his store is closed!!! They aren’t answering their phone & I need my phone!!! So upset so unprofessional!!!
Finally he opens the store @ 2:30 pm doesn’t call me to notify me my phone is ready and proceeds to tell me «It’s my store I can open it whenever I want!» If you want to deal w unprofessionalism and the OWNER berating you then come here. Screw this place I will never come back!!!
In addition to this when I went to pick up my phone he started arguing me and told me to shut my mouth! Who does that!!! Screw Art! Your business will close one day w that customer service!
I am filing a report with the better business bureau!

I have gone to Arturo many times for my iPhone 4, a speaker, cracked screen. and he has always gone that extra mile to make sure everything was in proper working condition. I have also seen how he helps whom ever comes in. Customer service is awesome!!!

I’ve already gone twice to The Case Factory for a cracked iPhone 4S screen =P. They never fail to bring great customer service and their prices can’t be beat. Also got a free case which I love! Big shoutout to Arturo for being so helpful!

went in to get my ipad 2^nd gen volume and power button fixed i had taken some where else to get the screen fixed they made it worst glass broke in a day and messed up volume button was visiting a old friend he recommended the store and in a hour the fixed my screen and buttons top notch service

Super friendly. Really helpful and knowledgeable. I didn’t have them fix my phone screen I did it myself but the guy had no problem giving me tips and helpful advice

I had a great experience at the Case Factory. It was my first time cracking my iPhone 4S screen and I didn’t want to pay more than a $ 100 to get it fixed. I called around and this place had the best price. I went in, got helped right away, was told it would take about an hour to fix (there were a couple of phones ahead of me to get fixed), and he finished in less than an hour. I would recommend this place to my friends and family!!! You won’t be disappointed!

Good little store I broke my phone screen and these guys fixed it for a great price I would recommend this place to my friends

Sells great phone cases! I love them! I bought a hello kitty iphone case and a clear case for a reasonable price. I love my phone and I feel so safe with them. This store has experienced employees and are friendly.