Bank of America

Went to get a cashier’s check and they’re… CLOSED?! ITS 1:40pm, yet says on the door, online etc open til 2:00pm. SO unprofessional, will not be coming back.

This has to be the slowest bank, ever! There is more than 20 people in line during lunch hour and they only have 2 tellers… The service in the Eastlake for everything ha to be the worst service ever.

I really like this location. It’s quiet, close to my home, and I’ve only received great service here. Also, besides the walk up ATM, they have the drive thru ATM which is convenient if you’re the parent of a crying toddler. You can also go to the ever so scrumptious, In and Out, next door if you’re so inclined :) The Otay Ranch Mall is also across the street to spend the money you ought to keep at the bank ;)

READ MY REVIEW
«Zero» star for customer service. Too much run-​around. Customer service ignoring you. Let me give you a quick run-​down.
Ricardo Rivero — (Miguel Cotto look alike) Rude, useless, LAZY. Been attended by this guy at least 4 times. If I wasn’t a change man, I would’ve PUNCH this dude a long time ago. Never says hi, hello, goodbye, thank you. NADA!!!
CLEAVAGE — (majority of girls) I don’t want to name them but you’ll know I’m talking about. Most of, if not all girls here are Latina. They always show 2 – 3 inches of cleavage. Don’t get me wrong, cleavage is cool. But I can’t concentrate with my complaint’s which is A LOT and happens very often. It’s hard to get mad while you have those Big Cleavage staring at you!
One compliment — the one MINORITY in this bank is a very nice Black Man. He always greet me and even open the door for me both coming in and going out. Also, there’s at least 4 – 5 very very HOT CHICKS that works there who by the way shows a lot of CLEAVAGE.

This branch is awesome! Never busy, customer service its pretty good, and more technolocally advance than other banks, I frequent too.

If I could give this banking center a zero I would but I do frequent their ATM since I enjoy the convenience of it being drive thru and it is the closest center to my home.
This review is based on customer service only since the banking center is very nice, clean, new, and its rarely busy. You’d think that since they aren’t busy they’d focus more on customer service but that is definitely not the case. There is a Personal Banker there (a chick) that is the laziest, most rude person EVER. One time I went in requesting a copy of a check that I had deposited into my account and she had the nerve to tell me they didn’t do that. Umm… excuse me miss but I used to work at a bank and I know that you do that. I had another issue with this same chick, when I was sitting with the manager of the branch who was on hold with customer service. She rudely barged in without apologizing and told the manager she was needed for some approval or something on the teller line. The manager asked the chick to wait on the phone while she attended to whatever else it was. This chick just sat down, didn’t acknowledge me, didn’t even look at me nothing. What a beezy…
Anyways…she makes me never want to come in to this center, and so I try to stay out of here as much as possible.