Bonita Shell

Car wash doesn’t work and it’s your problem. Went to get a wash it didn’t work and didn’t get a refund. Very rude cashier and owner. This place should be shut down for fraud.

UGH!!! I’m still pissed off with this place and if I could, I would give this gas station a 0 rating. I have gone here several times as it is very close to my home. Today, as I have in the past, decided to add the car wash after pumping gas. Parked in the wash, the machine malfunctions and stops in the middle of the process. I had to pull away with soap suds all over my car. I was so sad, so hoping I could go through one more time just to take the suds off, I approach the attendant, and he then starts yelling at me, saying that I don’t know how to drive, that it’s my fault, that I am a liar and a thief. At one point he even offered to drive my car through (because he is such an amazing driver). I took him up on his offer and he changed his mind… of course! As he is the liar and thief! (Ok, calm down Nicole… sigh…). After some yelling back and forth I left with a soapy car and a promise that they lost a regular customer. Don’t give these thieves any of your money, as this is the only thing they care about.

OMG I am laughing hysterically at all these reviews! The same thing happened to me today. I just wanted a quick car wash and to vacuum out my Moms car. This guy was like the «Soup Nazi» on Sienfeld! Yes he yelled at me too that I couldn’t drive through the car wash right. I read the instructions before entering but Geez this guy was yelling at me that I was doing it all wrong. Mind you I was pissed at myself that I didn’t go down another block and get a real wash. Her car wasn’t to dirty so I figured I could get passed my mistake. Then I wanted to vacuum it out. After scrambling for $ 1.50 of quarters and putting them in I quickly found out the damn machine didn’t work. I told the guy and he hollered at me that I needed to call the number posted. WTF! That number is only for the air and water machine. I tried asking him for my $ 1.50 back and he responded with, «Why you mad I gave you a free wax with your wash!» What! Who cares I wanted to vacuum it out. I was relentless and told anyone walking up that this guy was a Dick! I told him if the damn machine doesn’t work put a sign up. Well he came over kicked the machine, I rolled my eyes, and he put up a note that said, «Out of orde» yes it was misspelled. I cannot believe that there are businesses out there operating like this with such POOR service.
I suggest you stay Far away from this place! Unless you want to feel like your in a Sienfeld Episode and experience this crazy Man Go for it!

The service here has always been terrible, but today I needed a fast car wash. I pumped 6 gallons of gas and opted for the 9 dollar car wash.
While getting a car wash, one of the spinning things, broke off my drivers side mirror. When the car wash was finished I went to the rep «Nagib» who was very rude and kept saying it wasn’t his issue.
I called his manager Roshan at 619−206−2392(cell) who after hearing the car wash broke my mirror, literally told me «i don’t care» and hung up on me.
So I then called the company who services the car wash DCWS Inc 760−489−8802 and their mailbox is full and cannot receive any more messages.
There you have it, poor customer service, a car wash that breaks car parts, and the company that doesn’t care. I did ask Nagib for the district manager number for his store and he told me he couldn’t get it for me and after a few more questions finally said, «I am just a cashier, I cannot do anything.» Really?

I needed a quick car wash and since this is the only gas station closest to me that has one, I figured it couldn’t hurt to try it. I will never be coming back to this place unless it’s absolutely necessary, and even then, I’d try to drag my car elsewhere. The machine is old and very temperamental — it doesn’t do the wash properly. The signals are incorrect and when I tried backing out of the car wash to make sure I don’t damage my car, the manager (or whoever the main person was) was waiting by the entrance so he could YELL at me! First off, he was yelling the whole time, rambling about how I would break the machine because I didn’t do it correctly, and that I only have 50 seconds before the machine would shut off and move on. Then he has the nerve to ask me what my first language is (which is English thank you very much) when he can’t even speak English properly himself. He goes to make a P on my rearview mirror with his own spit to make sure I understand to park in the wash when the light is red, and that he can’t understand why it wouldn’t be working if I read the directions properly. Might I add that I was completely calm and cordial while he kept yelling at me?
Conclusion: like another Unilocaler said earlier, nonexistent customer service, and a car wash that didn’t even do it’s job right.

I would give zero stars if I could.
Went here for a quick car wash, decided to go get my hubby’s car washed before he had to leave for work as a nice gesture to him. Could not believe how rude the man working was! I entered the car wash as normal and a red light appeared. I stopped. Then the light turned green again so I thought I needed to pull forward a little more. So I did and again the light turned red and I stopped. Then the wash started but only washed the back half of the car because I was too far forward. Not wanting to pay to go again if the lights were messed up I went and nicely explained what happened and asked the man if the wash was working properly. What I got in response was (in the most rude, angry voice possible) «If you don’t know how to use the car wash you shouldn’t be going in it!» WHOA… I’ve been through SEVERAL and never had a problem. I explained I know how but the light changed green before the wash started and I thought I needed to pull forward a little more as is the case in other washes if the light turns green before beginning the wash… I just wanted to make sure it was working properly! He kept interrupting me repeating that if I don’t know how to use the wash I shouldn’t use it and everyone else knows how to use it etc. He proceeded to say, almost shouting «Look lady, you can either accept your mistake and say okay I messed up or you can not accept it!!» WHAT THE HELL??? How’s that for service? I nicely told him that I have never been spoken to so rudely before over a simple honest question. I ended up paying again to rewash my car, only because I really wanted to do a little nice thing for my husband and didn’t have time to drive around finding a new wash before he needed the car for work. Will never go here again.
AND of course I come look on here and other people have had the same problem with the lights and the rude a – hole working there.

If you want non existent customer service and a half assed car wash come here. I’ve managed to put up with the rude gas station attendants in the past few times I’ve been here. Its a hard job to give me a receipt or manage to look up from your cell phone when I’m trying to pay for gas or a car wash I guess. This is pretty much the same service I’ve gotten every time I’ve been here. The LAST time (and final time I’m ever buying anything from this place) I was here the car wash stops in the middle of the wash and goes straight to drying my car without getting a proper rinse. I drive out and walk up to the gas station attendant but before I even get a chance the manager or owner of this place comes screaming at me from the opposite direction that I didn’t do the car wash correctly and accused me of driving up too far or letting my car idle and roll back while I’m in there. I stand firm to this screaming man that my car was off the entire time and that I’ve been through his car wash before at least half a dozen times before without issue. He tells his attendant to reset the wash and drives his car through to SHOW me how its done… the wash manages to wash his ride to a full cycle. After he pulls out he tells me again I was at fault but since he’s a nice guy he will give me a free $ 5 wash; nice gesture considering I paid $ 7 for my wash… he warned me if I try to SCAM him again he’s going to make me pay for both washes. The manager/​owner admitted to me that A LOT people complain to him that their car wash never finished properly and try to scam him out of a wash. Maybe people aren’t trying to scam you bro… maybe your car wash machine doesn’t work right and you’re just too cheap to get your car wash fixed? BTW they also tend to have the highest gas prices in this block of gas stations. Go across the street to Circle K, they have the cheapest gas.

The reason why i am writing this review is simple, they have a car wash monthly plan. All you have to do is walk in one day, choose a plan… i think the cheapest is $ 24 a month, and you get to wash your car as many times as you want, no limit. I did the automatic payment with my debit card, they put a sticker on my windshield which gets scanned by the machine every time i drive in, and there you go, the tunnel thingy is all ready to go. When you drive out, they have vacuum machines that you can use to vacuum your car. you park, dry your car with a $ 1 dollar yellow towel that they also sell, vacuum the carpet, throw the trash away, and you are done! you can go every day if you live under a tree and pigeons take a dump on your car every morning: D you should never leave pigeon crap on your car as it messes up the paint.
Anyway, its quite far for many, so if you know about other places with monthly flat rates, let me know.