Cricket Wireless

I was in need of a new phone bad. I loved my old phone but the buttons stopped working which left me no other choice than to buy a new phone. She was very helpful and very nice. I was able to get a Bluetooth without having to pay anything extra thanks to credit already on my account. Well the Bluetooth was not allowing me to listen to my music. She said no problem and exchanged it for another one that fits my needs. Thanks Cynthia your awesome

Service is cheap customer service is cap and if you get good service at the store you’re lucky. Go some where else to get a phone. This company sucks.

Thank you Andrew for your exemplary customer service and for taking the time to help me figure out my phone.

That just goes to show their inexperience, and poor knowledge, even their address is listed wrong on Unilocal.
I walked in Saturday evening to see if the «manager» of a «corperate» store could possibly help me out after dealing with the telephone operators for hours. I was having problems filing an insurance claim, (long story) but what brings me here is to say that this so called corporate store is a joke. I was the only customer in there and this so called manager with the biggest ego ever (guy with the glasses and slick hair and want to be slick attitude) steps behind a desk as if to help me. He then goes to the back and calls his store manager because obviously this guy has no customer service skills and doesnt know how to handle a situation without aomeone holding his hand. Anyway he comes back and says «there is nothing I/​we can do» without even trying. Personally having been in the customer service department before, I have learned to TRY and do whatever it takes to make the customer have a positive experience I. e; provide phone numbers, contacts, or forward a complaint. This. guy did nome of that, matter of fact I think he was too busy checking his FB or email on his phone while talking to me. That is enough for now I could go on and on about how ignorant this guy was. No disrespect to the teenagers that were there making drawings on the black board (cause shop was deeeead) but they didnt know any better either, I kind of feel bad for those kids since that is their superior they have to learn from. P. S. manager guy get back to vacuuming maybe you do that better than dealing with the publick and to cricket, you should hire corporate type employees to work at a supposed corporate store.