Denny’s

The only reason I come here is because none of the Starbucks’ in this area are open ²⁴⁄₇ for late night studying.
The restaurant has been short-​staffed ever since it opened. It takes them about 20 minutes to bring you water after you are seated. And about 30 – 60 minutes for them to bring your food after you’ve ordered. Yes, it took them a whole hour to bring my family’s order once.
The customer service is horrible. The time it took them an hour to bring our food, we requested to speak to the manager. She didn’t even give us an apology for the inconvenience. She merely shrugged and said «yeah, it’ll be out soon.» When our food finally did arrive, all the dishes were cold.
Other times, servers have completely ignored my party’s table, neglect to refill drinks, and completely forget to even take our orders or forget that we had an order put in.
I have worked food service before and there is no reason for this kind of neglect towards your guests. Even for a basic diner like Denny’s, this specific location is sub par. I DO NOT recommend this Denny’s to anyone, unless you are just looking for a place to use the free wifi and space for late night studying.

The last time we ate here with my kids, had horrible food experienced so I didn’t come here for quite some time. The other day I was craving for waffles so I ordered it for take out. Came home and was happy, was really moist and it was the best waffle! The next day, this was afternoon time I sent my kids to take out some waffles but it wasn’t the same like the other day, taste old and dry. I called the restaurant and the receptionist said that the batter was made every morning. No wonder why… I just hope that they’ll make everything fresh otherwise they will loose some customers.

This Dennys being new is not an excuse for slow customer service. First the # listed online was not valid, so calling ahead to get a good wait time or reserve seats wasn’t happening. Arrived at 10am. Was told by Summer it would be 20 – 25 minute wait.
At the 30min mark I spoke to the manager because the patio had a bunch of seats open and no one was being seated there. I asked why no one was seated outside and the Manager said you can request to sit outside, which I did. Walked back inside and saw that there was a room behind the register that had at least 5 open seats! The servers and table cleaners were not moving with a sense of purpose or urgency.
After 45 min I asked if they were understaffed, the shift manager said, «Its normally not like this.» I thought how could you not be prepared for a Friday morning long weekend and the schools are out?! Bless this manager because she was waiting tables taking orders and seating people, but she shouldn’t be doing that… she should be delegating work and focusing on timely service.
IHOP and Broken Yolk are down the street, my family got burned in an attempt to try a new place. IHOP and Broken Yolk even on their busiest days never had us wait 45min to an 1 hr to be seated.
For as big as Dennys franchise is, this one in particular needs help if it wants to survive in East Chula Vista, we don’t play out here especially when it comes to service and breakfast!
If you are a gambler and don’t mind wasting time, then by all means come to this Dennys, but if you like a sure bet guaranteed win… Drive the extra 2 minutes to IHOP or Broken Yolk. Nothing personal its just business. Im not placing the blame on Shift manager Maria G, she was super nice, listened and apologized.

By far the best Dennys in San Diego county. Their service is excellent. The restaurant is always clean. Could use a parking spot for carry out, but other than that, no complaints. Food is good, it’s Dennys

I’ve been eating at Denny’s throughout my life and I can say that my last two visits here have been the best. The skillet meals were really impressive both times. I will definitely return to this one.

My wife and I came in. It wasn’t busy, yet the servers managed to take and serve people who came in after us. My wife went to wash her hands, and we still were not approached by any servers. We stopped the receptionist who sat us down and asked her to call a hostess, she came back assuring us someone is coming. We waited a bit, then I went to the restroom. When I came back to the table we still received no service. This was a 15 min period. Rest assured, you lost us as customers. We are never going to come back, and I already started telling friends of this experience. Needless to say, we walked out.

Very slow service. Got seated at 9:10 am, got coffee by 9:23 and followed by cold food. Understaffed and Dennys manages to go cheap by not even placing condiments and napkins on tables.
Not a pleasant experience and no I don’t need for franchise owner to apologize either. Just pull it together buddy

The way to ruin a good meal is a bad costumer service.
We only saw our server ones when she ask for our order. We had to ask other servers to refill our coffee. When i look around the same thing is happening to other tables. No one is checking if anyone needs anything. Their little sugar holder run out of regular sugar and i had to get up and ask for more.

It’s Denny’s. Predicable diner food. I used to eat at Denny’s late at night after the club scene and now I use my husband’s AARP card to get discounts! Life has changed but Denny’s is predictable which I like. This is a brand new Denny’s.
Tip— park away from the restaurant or you risk getting entangled with the In-​n-​Out drive through line. It can get ugly.

Yes Zirrrr my first Denny review & the cool thing is it’s a fairly new Denny’s.This is my second time here first time it took too long so we left it was a Saturday & it look unorganized (I notice that’s where most of there bad reviews are about) so I took that in consideration when I did this review & why it was 3 stars. It should of been & can be 4 stars (maybe next time) because today’s food & service was good. But it was a Thursday morning & of course those days are less busy.
The service was good & the cooks were pretty fast the food was all fresh & good. You can never go wrong with a Denny’s breakfast. There breakfast menu is probably there best food selection on there menu. Got a Lumber Jack Breakfast my girl got the Moons over my hammy (I helped her finish it of course) the food was good. What I really enjoy is they had big Tv’s every where & they had it on ESPN that was a big plus wth me. The service was good & fast they can be a bit friendlier tho, but they were good enough. It look real nice inside & it was very clean.
Over all this outing was pretty good & better then the first time. One problem tho was the young girl at the register. When I went to go pay there was 2 people waiting to pay & 1 couple waiting to be seated & she was no where to be found. I waited bout 7 min I don’t know how long the people in front of me waited but they were upset & flag down a waitress. The waitress look stress because she was serving tables but she handled it good she was very apologetic took our money fast & sat the couple down. Once I finish paying then the girl arrive all slow with no care in the world & the lady told her what happen & she look surprise. Well if you leave the register for over 10 min people might be waiting on you just something to think about. Other then that I will come back because I liked this place & the food was good & hopefully give it a 4^th star one day & hopefully pay faster.

Brunch after church but was disappointed I really wanted the lumberjack slam had a request to get pumpkin pancakes I was anticipating an up charge and that would be ok but was told I could not get them if I wanted them I would have to build my own slam
Not only was this unsatisfactory but a hassle so I just settled for a burger that had an egg and hash browns on it ask for medium got well done the waitress needs more experience several mistakes by her over filled a shake that over filled the glass had to ask for pancakes and toast for my wife and kids meal waiting for coffee refill just not a good experience

This review is for dinner service.
The place was about 65% full, so we did not anticipate a wait for over 20 minutes for a our food (we had a party of 4)
We ordered a philly cheese melt, and a chicken melt, when our order finally arrived I noticed right away that my philly cheese had the wrong type of bread. I notified my waiter and he had no idea what I was complaining about, after I explained to him my roll was suppose to be on a hoagie roll, not on a garlic toast, he apologized. I decided to go ahead and keep my order because I was by this point just plain annoyed and hungry. Our waiter assumption was the cooks probably ran out of the hoagie rolls?
My advice to the staff is «communication» is key. Cooks should communicate with your wait staff who can then communicate to the customers!
This was reminder why I have not eaten at a Dennys in 10+ years, this is what I get for doing so
:P NEVER AGAIN!

Came on a Wednesday night around 7:30 PM and there were plenty of seats. I ordered the Ultimate Omelet and it came with a side of hash browns and toast, which was pretty filling. However, my omelet did seem like it was lacking cheese and it definitely lacked bacon. I probably received about 3 very mini slices of bacon inside my omelet. Me and my family also ordered nachos as an appetizer and it was very tasty! The chips were well proportioned with the amount of cheese, beans, pico, and sour cream.
The service is what drives me to give this place three stars. After we received our food, our server had never come back to check on how we were doing. So my dad had ended up asking for more coffee when we got our check. When we tried getting a server’s attention as they roamed up and down the aisles, it was very difficult to catch their eye because it seems like they avoided eye contact.
Despite the cons of today’s visit, the restaurant is well put together and it is a great place to eat at whenever you’re craving something sweet or just looking for a place to eat on a late night.

It took 5 tries calling to get an answer tonight after 11 pm. I wanted the strawberry pancake puppies. They really hit the spot when you have a sudden sweet tooth late at night. It came with this frosting sauce. Sadly they ran out and only had the normal pancake puppies with syrup. I didn’t think they were quite as good. The restaurant was practically empty so I’m not sure why the phone wasn’t being answered promptly.

I normally don’t give out poor reviews, but this place deserves it. I would give out 0 stars, but Unilocal is nice enough to not allow that option. Don’t get me wrong, I love Denny’s and their late night hours, but their service is just terrible.
I’ve been here numerous times and every single time I find myself stretching my neck to find the waiter. Keep in mind I basically only come here when it’s past midnight, so there’s only a couple of other tables. Not only that but there was one occasion when I poured syrup onto my pancakes and ANTS came out all over. Some were dead, as they were stuck inside the syrup container and some were swimming. Pretty soon, there were also ants all over the tables. Beware the syrup containers, as they don’t have any lids!!!
So not only were there ants all over my pancakes, but it took another 15 minutes just to tell my waiter what had happened. The manager came and apologized as we moved to a different table and gave me new pancakes but by then my appetite was spoiled. This was definitely not sanitary at all. I came out of there very disappointed and frankly, disgusted.

Came here for takeout. Phone number listed online doesn’t work. New location. Guy at counter didn’t know how to operate computer system and had to get assistance from another coworker to input my order. I order a quesadilla, nachos and 2 drinks. Not a complicated order at all. Was told that they were out of large takeout boxes so my order would be divided amongst several small takeout containers. Really wish their front desk person was better trained. He was really nice, he just didn’t know what he was doing. Really nice and updated looking dennys. Wasn’t busy at all, just too slow of service. Makes me wonder how they would operate if they were busy. Only reason I will return is due to how close it is to my bf’s place. If there were another location closer, I would go elsewhere.
Originally gave 2 stars. Now 1 star. Would give it zero if I could. Got home and the food was just thrown in the boxes. Ingredients were missing. Will not be returning here. Contacting corporate.

Tengo que hablar del nuevo Denny’s es un lugar muy bello la verdad les quedo muy bien ubicado, te sientes como en casa en este lugar … Ya nos hacía falta un Denny’s por aquí !!! Pero tengo una queja, soy una cliente regular del mismo y me da mucha tristeza que Oliva la mesera de un pésimo servicio, nunca trajo mis cremas ni mi caja, la tuve que pedir a alguien mas, además de que parece molesta cuando le pedí las cosas como estresada, observe que esta en todas partes y por lo mismo no se concentra en atender sus mesas !!! Le doy un cero en atención al cliente, y claro que hablare a la corporación por su servicio, soy una cliente regular de este lugar y cuando ella me atiende comete los mismos errores … Por otro lado debo confesar que la comida esta muy buena y siempre con excelente presentación, felicito al equipo de cocina por hacer un excelente trabajo !!!

Went here for breakfast on a weekday, a bit before 10am… We were seated right away, but they seemed pretty busy and there was actually a wait when we left around 11
Good location, decent parking (but can get full).
Our server was VERY nice, very friendly, and checked up on us. He even made recommendations on what to order.
So I haven’t been to a Denny’s in a long time… I think it’s been a few years already… And from my last experience at the one on Bonita, I remember the food being incredibly greasy. But I have to say that I was satisfied with the food this time around. Super good deals, super cheap… I ordered an egg white omelette with grilled veggies and hash browns of course. The hash browns were nice and crispy on top. My English muffin was nice and toasted… The pancakes were okay. Not the greatest, but they were fluffy and my kid liked it.
I could also be VERY bias in this review bc I’ve got this «healthy eating» thing going on, and so this is the first time in a LOOOOOOONG time that I’ve had hash browns and an English muffin. Dang! I’m making this review as I workout on an elliptical! Lol
But yea. I’m pretty sure I’ll be back again with the family…

Denny’s definitely spruced up the place. From outside it looks tiny, but when you walk in, you can see they made use of their space. It’s brighter and more welcoming than the décor from the previous restaurant, making it look larger as well. There’s also a nice patio to sit at. I could see myself there on a nice day for breakfast.
Food was better than I expected. I had the bourbon chicken skillet. The chicken was juicy and the glaze was tasty. My parents had the T-​bone steak and the pot roast, and were more than happy with their meal, finishing every last bite. The only complaint I’d have is having a bit more glaze on the chicken. Also when I came home, I realized I didn’t get any mushrooms with my chicken, as listed in the description
Service was good. Everyone was friendly and greeted everyone as they arrived and left. Our server made sure to check up on us, but it was mostly during the beginning of our meal. Towards the end she was busy with other tables, and it took about 5 mins until we were able to flag her down from across the room to signal for our check.
Overall, good vibe, good food, good service, and family friendly. This place is stands out from any other Denny’s I’ve ever been to!

For a new Dennys this is definitely one of the physically bigger ones in this area. Very clean and very new. Service was good (albeit a few minor mix ups) and the food quality actually tasted better compared to other Dennys I have been to. This will be the go to spot for breakfast items.

New Denny’s location in Otay Ranch, near Eastlake. They revamped the elite indeed of the restaurant (used to be Achiote). Looks great…2^nd day.
Thought it was odd that contractors were in the dining room setting up the TVs. They had ladders and such and were blocking tables. Not a huge deal but couldn’t this be done at night or before they opened?
Got seated in a booth and was welcomed in a very friendly manner by the host and waitress. Place was pretty packed for an early afternoon time.
Ordered a Slamwhich (comes with hash browns) side of French Toast and a lemonade. All of the food and drink was very good… a it expensive, coming to $ 18.
Service was bleh. Original waitress had to go on break, backup server was not good at all. Never checked on me, seemed overwhelmed by the ONE other table in her/​his area. My waitress made it back after her break but I had been waiting awhile. They just opened and this group is new so I’ll give them a pass here.
All in all, a good visit. Beautiful patio outside… see this place getting very busy on weekend mornings.
Once they get past the growing pains (and contractors get finished in the dining room!), they will be just fine.
Nice going Denny’s! See you again soon!