Elk’s Lodge No 2011

Having attended another great event at the lodge I thought I would give kudos to the staff and Ralph at R&B catering. I have used the lodge and Ralph for years now from my daughters sweet sixteen party to a dear friends funeral to other great celebrations and large corporate events. Each event was unique but one thing remained consistent, the service I received was top notch! Ralph has always been very pleasant and reasonable and each time the food, all different types, was simply amazing! If you have budget restrictions Ralph will customize a plan to work for you and still achieve a great event! AAAAAAAAA++++++++ in my book!

I had my 50^th B-​Day party at this Lodge and I have one word to say «Outstanding». The food was superior in taste and quality and the customer service was excellent. Ralph the caterer went above and beyond to accommodate me to make my event a total success. The establishment was clean and well kept. I would definitely take my business here again! Job well done.

Attended a birthday party. Appetizers available. Nice selection & the fruit was outstanding. Buffet of hot food was nicely done. Servers were attentive & there was a variety if items. Pulled pork was excellent. Caterer Ralph was on site & available.
My husband requested coffee from a server & it was provided. We thoroughly enjoyed our evening & the food.

DO NOT BRING YOUR BUSINESS HERE! If I could give zero stars I would.
I am writing to express my disappointment and frustration with the service we received at the Elks Lodge during our baby shower this past Sunday, September 15^th. Ralph, R&B’s catering manager was rude and unreasonable to my family, some of our guests and to me (the celebrant) and this was all fairly surprising given that he had been fair to work with leading up to the event. He provided the appropriate clarifications on the contract whenever we had questions but on the day of the event, he was the one that failed to deliver what you had offered and more importantly, what we paid for.
1. We asked for Ralph to send us an updated contract the day before the event and that was never done.
2. I was the first to approach the buffet line to get my food. I waved and said hello to Ralph and he actually had the nerve to yell at me and say, «You need to hurry up, the food is getting cold!» I understand we said the buffet line would start at 1:30 and I did not get in line until 1:45, but as a catering manager he should know fair well that parties do no always go exactly as scheduled. Despite that, he should not be treating your customers that way. It was rude and I did not appreciate being yelled at during my own party.
3. Per our contract and discussion, kids 5 and under would receive the chicken nuggets and French fries. We created our guest list based on this but when my 11 year old nephews approached the buffet line Ralph yelled at them and my mom. He curtly said to my mom, «We already discussed this, kids get chicken nuggets and fries.» My mom replied, «5 and under get fries. These kids are 11 and were added to the adult list.»
4. Ralph had allowed our parents to bring 2 additional entrees (lumpia and noodles). There were 3 trays of noodles and 300 pieces of lumpia that were brought. We discussed that the buffet servers would only be there to serve food from 1:30 — 2:30pm and that the food from R&B Catering would be brought back to the kitchen at 2:30pm but the lumpia and noodle entrees would be left out for the guests that arrived late. This did not happen. Only 1 tray of noodles was served — what happened to the other 2 trays?! NONE of the lumpia and noodles were left out. Our guests that arrived after 2:30 had NOTHING to eat but desserts.
5. When one of our guests was offered the choice of chicken or pork, he had asked a question about what exactly the entrée was and received a very rude answer from the male server. This is a fair question for anyone to ask especially if food allergies are involved.
6. We were cutting our red velvet cake and Ralph approached me and my mom and said we should just take the cake home because the guests had enough dessert. My mom replied that we wanted to serve the cake there and he again had a rude response as he rolled your eyes and said, «Great, more to clean up!» THAT IS WHAT WE PAID THE CLEAN UP FEE for.
7. Ralph rushed us out of our party. We had the hall rented until 5:30pm and at 4:58pm he approached my father-​in-​law to tell him we had 2 minutes left.
I have never received such rude and unprofessional service in my life from a caterer. You are in this business to please your customers and this did not happen at our event. Regardless of your frustration, customer service should be your number one priority and not for anyone else to «feel» at their own event. It is very unfortunate that what was supposed to be a fun and loving event to honor us as expectant couples turned out to be a stressful event for not only myself but our parents and family hosting the party. We deeply regret bringing our business to the Elks Lodge.

«Horrible! Very unprofessional! Ruined my daughter’s first birthday party DAYS before the event. Had to change everything. The guy is nearly impossible to get a hold of! Stay away from this place, do not book with them or you’ll be sorry.»

Do not have your wedding at this place. They do not have a clue on what they are doing. Everything you ask for will not be done. Just don’t do it.