Enterprise Rent-A-Car

The staff at this location were quite helpful. My agent Yasmin, was knowledgeable and process me out quickly. Upon my return I was processed quickly again. The staff atmosphere was always upbeat while there.

I rented a car from this office for 16 days while my car was at the collision center. They conveniently picked me up from the repair shop and took me to their office to complete the rental process. My insurance company had set up a reservation for me at this location. The agent that helped me was very friendly. He asked what kind of car I normally drove and gave me a car that was comparable to what I owned. The car itself was very nice, a higher end Jeep Cherokee. The agent made sure it was cleaned before I drove away in it and I also received a follow up phone call from their office a few hours later checking to make sure everything was ok. The return process was also quick and painless. Just dropped off the keys at the front desk, the agent walked around the car to check for any damages, had me sign off on the paperwork and I was done in about five minutes. This Enterprise location is worth trying out if you need to rent a car. The agents are friendly and professional and from my experience they want to make sure you are satisfied with your rental.

I have used Enterprise on several occasions back in Los Angeles but WHAT A DIFFERENCE! From pick up to drop off, staff here at this San Diego, Broadway branch was very VERY accommodating and courteous. We had made a reservation, the car we got was GREAT! And the staff helped us get familiar with the new tech in the car as well as all the gadgets and buttons. Everything was explained to us and when there was a set back the staff at this Enterprise gave us a great deal to accommodate any inconvenience. The drop off was also as pleasant as the pick up. No issues and again staff was kind courteous and quick even as busy as they were. I had almost given up on Enterprise because of the bad experience back in Los Angeles but the staff here in Chula Vista (Broadway) made it a wonderful experience. For this I had to comment and give them the full stars and Thanks Again for the GREAT JOB!!!

This specific branch has just set the new stardard for the car rental industry! From the branch manager, Helena, and all the staff, thank you for your kindness, professionism, attention to detail, and most important, Customer service… it was second to none! Thank you again Helena and the rest of the Enterprise family for helping me bring my baby home from college, yours truly and loyal Enterprise customer, Nick

I lost my suv an tundra to fire an have no transportation to work I called enterprise for rental an picked me up with in 40 mins not bad thought I would have to wait long I just put a deposit an waiting for my rental to be cleaned as I write this review thx rental enterprise!

The customer service provided at this location definitely tops the list of service at other car rental providers.
Helena and Issac are excellent in making sure I feel welcome every time I am there. Spending time at the rental counter is not my idea of a good time. Fortunately, Helena and Issac are good at processing me relatively quickly. I once requested a car they did not have available at this location. Instead of leaving my to my devices to locate that vehicle on my own, they found my the car I wanted and took me to the other Enterprise location where «my» car was waiting for me. The car I rent from this location are always clean, and properly fueled.
Definitely plan on returning here as often as I need rental cars.

This location has the most rude and condescending «manager» I’ve ever met. Helena Rios, you are the perfect example of why some people should not be managers. I have been renting from Enterprise for years now. On this particular visit, I was dealing with a car that had just been stolen early that morning since I live so close to the border. In a panic, I went to the nearest Enterprise to see what they may have available. I was willing to take ANYTHING since I needed to drive to LA for work that day. Low and behold, they «don’t have any available at all» and suggested I go somewhere else. I calmly asked if they could check another location nearby and was told that I can go on my phone and do the search. Wow! I have never experienced such service, granted I can understand their position and was willing to go somewhere else, but the responses were just disgusting. I don’t know what end of the bed you woke up in that day HELENA, but I suggest you take another course in management because you clearly aren’t cut out for stressful situations like these.

Brother was in an accident yesterday, needed a rental so was given the # to give to Enterprise for it, my brother called location and set up appt. time. We arrived and turns out the appointment was to a different location (our bad), at first the guy was going to give the address for proper location, and I said well you can do it here right? He said well we don’t have any available, I protested (albeit rudely) and said out of all those cars outside you don’t have one? (It was a lobby full of at least 5 people renting).
That is about when someone who takes care of business comes in, a sweet sounding /​caring /​understanding women (Helena Rios, Branch Manager) comes into the picture to take care of us, offers us a car (seems like there was some inventory after all, huh), we accept that option, we wait around 15 minutes while they took care of the many calls and customers, and then she delivers/​shows the vehicle to us personally.
She politely offers the couple of additional insurance options, etc etc and didn’t try and hard sell us (I think she knew I/​we wouldn’t go for the helpful yes although not necessary additional insurance), we declined.
Overall, she was the one that saved this experience without a doubt. The other guy was only looking out to move us to the other location and out the door instead of taking care of us then and now.

Great service at pick up and drop off, and when I called back to get my receipt a month later because I had misplaced it, the employee who answered the phone was able to email it to me immediately.

CAR WREAKED OF MARIJUANA AND ENDED UP FINDING IT INSIDE THE CAR!
My name is April B, and I rented a car today, September 3^rd. 2015, around 8:00am. I got in a car accident and needed a rental, knowing my insurance covers my rental until my car is fixed I decided to go to this Enterprise location because my body shop is across the street.
I ended up getting a white Dodge Charger and as the gentleman was helping me, my step dad and I noticed a weird odor inside the car and I asked if customers were allowed to smoke in the car. The gentleman responds and say’s it’s weed and since we are in a border state that this is normal…? Then he tell’s us a story about how he rented out a van to a bunch of guys taking a trip to Denver for the Marijuana/​Weed Festival and got the car back smelling like weed… So does Enterprise let customers smoke marijuana in their rentals? So, my step dad and I are listening to this guy telling us this story we just thought the smell would go away once we rolled the windows down and ran the ac for a bit. i also make sure with the guy that helped me that their was no marijuana in the car, he told me no and that they cleaned it. I then get into the car, drive off, turn on the ac and roll the windows down. As I got on the freeway to work the smell got worst and worst to the point where I had to drive with my and over my mouth and nose. It takes about 30 — 45 minutes to get to work with morning traffic and it was not easy with the smell.
When I got to work my co workers were wondering why my eyes were red and looked uncomfortable, I told them about the weed smell in my rental. I then called Enterprise immediately and asked for a manager. I got a manager on the phone and I told her this is unacceptable and i wanted them to take the car back right away. While speaking to the manager she made it seem like it wasn’t that big of a deal and that she’ll just put me in something else. I told her no and that I do not want any car from them, and that I’m going to a place that is more professional. She said someone would pick up the car from my job,
After a few hours I walked back to the rental with some of my coworkers just to get my belongings and to make sure I didn’t forget anything in the car, ALL my co workers could smell it and they even said they don’t know how I drove it for so long.
As I was getting my stuff WE FOUND THE MARIJUANA AND MARIJUANA ASHES IN THE CAR, BETWEEN THE PASSENGER SEAT AND ON THE SIDE PASSENGER DOOR!
I took photo’s and called this Enterprise back to let them know I found the marijuana and that now this is very unacceptable because imagine if i had gotten pulled over! I spoke to one of the associates because the manager didn’t want to talk to me anymore once she found out I found the marijuana.
I told her associate it’s in her managers best interest to call me right away because I have taken photos of everything and as we all know social media goes a long way, especially if the corporate office were to find out.
I have been waiting since 2:30pm and she have not gotten a call back. In my eyes this is a matter that shouldn’t be taken lightly especially if your job can be at stake.
So, ELENA how are you going to handle this? I’d like to hear what you think about this matter and if you think this is normal, since you and your team let customers smoke weed in your rentals… what else do you let your customers do in these cars?
FYI– I’m sending this to corporate.

Things were handled efficientkly and I didn’t have long to wait. This vehicle was rental for collision (not my fault :-() and they provided the same make, model, year.
I would have given them 5 stars execpt for the fact that on neither pickup nor dropoff, did any customer rep or driver offer to help me with my 2 bags and a box. They did hold the door open on one of three occasions. Wow.

I rented a car from this location back in March and have been meaning to review the experience ever since.
Our rental was for only one day so we could celebrate a friend’s birthday as a group in Temecula. When we arrived, we found the employee who originally made our reservation had made several mistakes, including the size of the car and the name on the reso (it was in my boyfriend’s name, who was under 25).
Fortunately the employee who helped us on the lot saved the day! Joe patiently redid our paperwork twice amid all the confusion and he was pleasant and reassuring throughout the process. If we hadn’t been able to get a vehicle that seated 6, the day would have been ruined for sure! And since it was the company’s mistake, Joe even made sure they honored the original rate.
I appreciate Joe taking the time to fix a problem for which he wasn’t even responsible. A major mistake can often make you never want to return to a business, but Joe turned a frustrating situation into a great experience!

I came here to get a rental that Frank Toyota would take care of since my car was getting serviced and they needed to keep my car for a day.
The agents were helpful and I was able to get a car quickly. The Toyota Corolla I rented was clean on the outside, but the inside looked dirty and it had a funky ass smell to it (like a wet dog and a sweaty gym). I took it and just dealt with it by driving with the windows open. Luckily, I didn’t have to keep the car for too long since I was able to pick up my car from the dealership the next day.
Overall, service is good, but the car’s interior needs to be deep cleaned.

I just had the best experience with Enterprise and I wasn’t even the customer! Some friends of mine visited in San Diego and they rented a car from the Chula Vista location at 1059 Broadway. I drove my friends to get the car at the Chula Vista location, but several other customers had failed to return the cars on time so a vehicle wasn’t available. The staff there made an agreement with their sister store in National City (29 Broadway, Chula Vista) and a car was made available for us there. The staff members at Chula Vista were super pleasant so the slight inconvenience of driving a mile down the road was no big deal. On the way to the National City location, a bird decided to leave its «mark» on my windshield. Once at the National City location, my friends were completing the paperwork for their rental and I was joking with the staff saying that I’d be happy to pull my truck up to the wash station so they can wash mine too. That is when one of the staff members, Danae, looked at my truck and enthusiastically insisted on doing just that. I was floored by her keenness and superb customer service especially since my driving vision was partially blocked by the gift the bird left on my windshield. Before I knew it, Danae was scrubbing my car from top to bottom smiling and joking with me while doing so. I could tell by her attitude that she enjoyed her job and she clearly is a car fanatic.
Many companies out there brag about «customer service» being their primary focus with claims that customers are a number one priority. My experience with Danae and Enterprise proved that this company isn’t just making empty promises, they follow through. Danae’s willingness and gusto proved that customer service is a primary focus and that those aren’t just words — they are actions! I hope Enterprise recognizes Danae’s potential and excels her career. Her contagious positive attitude has the potential to transform others and has already turned me into a lifetime Enterprise customer.

RENTER BEWARE! I just rented a car and the agent hounded me very agressively, trying to get me to purchase their coverage even though I insisted I had my own full coverage with a low deductable. I do not appreciate these tactics. If you can not run a business honestly, then you deserve to fail.

Enterprise, the real prize is when you get a clean car. Two cars one bloody bandage, 5 chocolate milk bottles, and a dissatisfied customer. This was the outlet of enterprise’s. They had me wait to be serviced all cars on the lot were filthy and gross. The only saving grace was Stephanie being so kind and friendly.

I had to have 2 rentals in 2 weeks while my car was in the shop. The only minor complaint was on a Friday they were really short staffed. But even still I had a very positive experience! The staff all the way up to the location manager was very approachable, friendly and professional.

So I called to ask about a transaction on my debit card that they made that they weren’t supposed to do, and they put me on hold for 10 min, then I called again and they put me on hold again another 10 min.
I’m putting 1 star because I can’t put 0.

This is the best Enterprise location ever! My husband and I were picked up from Fix Auto Body Shop by Marco and when we arrived to Enterprise, we were then assisted by Erik Johnson the Branch Manager. Both of these gentleman were very professional and helpful and our rental reservation was quick and easy. Very sophisticated staff at this location!

Renting a car is never fun. However, the employees at this Enterprise location made it a great experience. The entire staff was friendly and very efficient. I had no reservation but had rented cars from this location in the past so they did everythign possible to find a car and within 30 minutes I was on my way. Great service!!!