Favela Graphics Printing

pros… they SEEMED to have good customer service and products.
cons…they DO NOT HAVE good customer service or products. we recently had got enough courage and money to spend on business cards. we were printing them in house for the longest time, until we finalized our business logo and such. then we got a local company to print them out for us. they seemed to have reasonable prices, good quality graphics and have good customer service too.
they sent out a nice sales person who brought out samples of their products and we were duly impressed. we thought about it and finally made our decision to get the business cards made with them.
we put in the order, had our logo and the cards pdf’ed to the company. took forever, apparently we needed to get the newest publisher software or we couldn’t send it over to them… so we bought that. then we got our proofs back, and the printing on them was the wrong font. that took a while to fix. got the second proof back, which looked good. and then had them printed.
oh the fun, first it took an extra week longer then expected. second the printing was all messed up. one of our massage therapists’ cards had a deformed letter on all 1500 cards. another set of cards were not centered correctly. another one had some minor surface finish problems on most of the cards.
we called them to tell them the problems. it took a long time to get a hold of them. they took back the cards with the deformed lettering, and only gave us 500 cards so far, and they haven’t picked up the rest of the cards which are not centered correctly. this is after many phone calls and many promises to pick up the cards. needless to say we are not going to have anything to do with this company again!