H&R Block

Went in to file my taxes and had it prepared by Mark Gonzales whom to say the least was very inexperienced. Given this was a new location, I rolled the dice and took a chance.
Turns out I had to go back in 3 times to fix everything since my taxes were filed wrong.
Even after speaking with the location manager, she neglects to refund for unsatisfactory service. This was hands down the worst experience I’ve had filing taxes.

I went in for a quick tax appointment, and I left with them charging me $ 300 with no explanation as to why until I asked. Spoke to a manager and they refused to refund it since it was already filed and accepted, since I got the run around for about 30 minutes. I got a second opinion from a different consultant and was told I did not have to pay that much. I will not be returning here.

Horrible place went there yesterday and lazy money hungry «accountant «change her quote every time and not to mention that her accent was horrible I’m not in dirty Tijuana .go somewhere else

The tax guy didnt know about military taxes or anything… so being in San Diego you would think he would know. The system went down for my first appointment but my second got everything done…

I filed my taxes over a month ago here and have yet to receive them! I had direct deposit and still the irs website says it’s being processed and no refund date has been given. I called h&r and they just told me it’s probably bc my student tax credit and call the irs. WASTE OF MONEY! Not going back next year

I love H&R Block!!! I believe if someone goes in with a bad attitude they’re going to leave unhappy because of their bad attitude. From reading the other reviews, I don’t think it’s appropriate to judge someone on their accent. An accent has nothing to do with a tax pro’s level of knowledge. I’ve had a chance to meet most of the tax pro’s and I think they’re all great! H&R Block does get a little pricy the more complex the return is but I would rather pay a little more money to get it done the right way rather than go somewhere cheap and take the chance of having my taxes done wrong. Even if something were to go wrong in the office, H&R Block does their best to resolve the issue and always maintains patience. I think H&R Block is one of the best tax offices and I highly recommend them!

We had a great experience. We called ahead and made an appointment. We arrived 10 minutes early like we were asked to and taken back right on time for our appointment. We were offered water or coffee, which we accepted. Our taxes are a little confusing with being military and residents in one state but owning a home in another. But, our tax professional was so patient with us. We had forgotten documents but she made sure to block off time later that afternoon so we could return and finish up. She was informative and helpful. This is the first year we have owned a home which made things a little more complicated but she made it such a smooth tradition. She was well spoken, professional and personable. I would definitely go back. The receptionist was very friendly as well. Each time we walked in, we were greeted and taken care of right away. As far as the price, the more complicated your taxes… the more money it will cost. I’m willing to pay a little more money to know it’s done correctly VS doing an online program. I don’t want to mess with the IRS. However, our taxes were very affordable due to a special they have going on until Feb. 15^th and the fact that we didn’t have an itemized deduction.

The definition of insanity is doing the same thing over and over again and expecting different results. Do not make the same mistake i did. Twice!