Lexicon Global

Buyer beware… with a decade in the professional A/​V industry, this company was selected as a subcontractor for a high-​level, super elite executive meeting. Here’s what went wrong:
1. They sent a booth with a broken door, so a TABLECLOTH had to be hung from the ceiling to block the sound.
2. The booth was wobbly and held together with a few puny clamps.
3. Their audio technician smelled like alcohol and was insolent and rude to myself and the client (unforgivable!).
4. The booth was scratched and smeared and looked dirty all over.
5. Ordered a system by a specific audio manufacturer and wrong one was sent.
6. Their equipment wasn’t on wheels, so giant wooden cases were going to be rolled across client’s floors until we located a dolly.
With a list of over 10+ items they did wrong, we still didn’t receive the type of reparation we should have. This company feels like a sham and I would never recommend to an event producer who needed A-​level quality.

With over 15 years experience working with many many translation agencies I can honestly say that Lexicon-​Global is what I want to call an «interpreters» company.
I have worked with this company over the last 4 years and have completed assignments 6 times this year already. Each assignment was managed very professionally providing resource materials and all travel arrangements in a timely basis as I have done events in Seattle, New York and Chicago for the company as well as in my home city of San Francisco.
To be honest I did receive two payments later than expected but that’s a whole lot better than many other companies I’ve worked with. One payment was considerably late in coming but after some big changes in management and personnel earlier this year (reasons I don’t feel comfortable sharing as it’s not my place) I was paid along with a few other interpreters late, but paid in full.
Like I said, I have completed 6 assignments this year already and all is back to normal, a solid company to work with.
The best thing I want to share is that Lexicon-​Global goes that extra mile to make sure that us as interpreters have everything we need to do our jobs to the best of our abilities. Preparation materials, all travel arrangements as well as making sure that the end-​client was fully aware of the needs of me and my fellow booth-​mate.
I have worked on events that have up to 5 languages with Lexicon-​Global and all the interpreters that I met that have worked with them for far longer (some for up to 12 – 15 years) than I have shared with me the same basic opinion, a great agency to work with.

If you’re an interpreter or an organization looking to work with an agency, look elsewhere! This agency is disgusting, shamelessly promoting itself as having regional offices in the US, working with big name companies while in reality, all the regional office phone numbers are rerouted to a dinghy garage office in Chula Vista.
I’m a professional interpreter registered with the judicial system in California, and I take pride in providing professional interpreting services. This is one of a few agencies that gives our profession a bad name. They lie and cheat you of your money, because they can.
During my research, I found several addresses for this company, but the Bowsprit one looks to be the correct one (confirmed by a newbie receptionist after they fired the old one). The owner of the company, P. Madison Segat, avoids all calls. Just search his name and you’ll find negative things said about this person.