Marquis at Otay Ranch

They manager is very unprofessional and a disgrace!!! We gave her 400 to get started, now we wasted 250 on just messing around. Then she questions who’s going to be on the lease. Next, she asks for my mom to get a paper from the court’s stating that she’s separated. Does that manager know we can legally sue her for discrimination because being separated doesn’t mean divorced! I will be taking this up with a lawyer. Oh and in case you all want to know the fair and equal housing, on their website look at the photo. They cannot by law discriminate against famimial statuses!!!

Don’t be fooled by the large 4 bedrooms and 4 full baths. The rents are to high and there are no amenities. None. The office staff are friendly but less than honest when it comes to the legalese of leasing. This company tries to require 60 day notice to move out even after your lease is ended so they do their best not to return your deposit. This company charges excessive fees at the end of your lease. They even charge for light bulbs. To their credit they have an excellent maintenance man Adolfo and the place is well maintained. If you are looking for a clean entry and exit in leasing when the time comes to move out where you don’t have to file in small claims court for your deposit don’t rent here. You will not be the first to file a claim. Marquis gets a grade of C minus on management and B plus on the units and maintenance. However the management and office staff lack integrity and for that there is no excuse and I paid my rent on time never ever late.

Villas are very nice, neighborhood surrounding is great, the town homes are very roomy and they did an excellent job with construction. Since these were originally built for sale they were very well insulated between town homes, rarely do I hear any noise from neighbors. Tamara who manages the property is a sweetheart and if you have any issues she is typically all over it. The maintenance man is a wonderful guy but is very forgetful and I believe he is overwhelmed with work. The carpeting inside the homes is your typical cheap apartment style carpet and there really isn’t anything special as far as amenities. You have to use the stackable washer and dryer supplied to you and they aren’t the best design.
Now for the bad, parking around here is absolutely horrible, we have a garage but the garage is pretty much the only storage you have, we keep one car in the garage and I have to park my truck on the street which is a pain because you can never find a spot.
There is no place provided to keep trash cans so you have to store in the garage, another reason you can’t fit two cars. The smell from the trash cans gets pretty bad toward the end of the week and that odor seeps through the garage door into the house and stays in the car also.
The neighborhood kids are out of control, they ripped down our Christmas decorations, they frequently ring our doorbell and run away, they rip the shrubs and flowers out of the ground and generally just run amuck. I am always concerned about my truck being vandalized because of the kids. I have kids myself, but I watch them, most parents here do not and they simply run wild reeking havoc. The neighborhood itself needs a security patrol. You rarely ever see police. For instance this morning when I was walking my dog you could see small pieces of broken concrete all over the park area from where they obviously busted up a cinder block.

I originally thought less than poorly of this place but since my original review, there have been changes here. There is a new manager who seems to care more than the previous manager. She is more honest and straight to the point and helped me immediately when someone crashed their motorcycle into my garage door. Adolfo, the maintenance lead is amazing as always. He brings me packages that UPS delivers to the office instead of my door and is very prompt when I have an issue with my town home. I still don’t like that they do not replace light bulbs. The rent is too high for management to justify this policy. There has been some improvement!