Michaels

I’ve been coming to this Michael’s for years and have seen them expand and grow as a community store over the years… the people who work here are always very helpful and help you find what you are looking for Carmen was very helpful

The customer service inside was good, but I wasted about 30 minutes shopping, just to find out the machine couldn’t read my credit card and that they can’t input the numbers manually! That was upsetting.

This Michael’s by far has the best customer service in southern California. I have been in search of mini wooden crates all over Southern California for 100 of them. Monica and the manager Jeff were amazing, they searched all over the store and were able to find some of the crates. Also, called other stores to place the crates on hold for my fiancé and I to pick up.

Everytime l came here it’s an adventure, because is a new project, brain overloaded with so many ideas just not enough time, this place is my retreat from my daily life as a new mom and navy wife. I wouldn’t change it for the world.

Sometimes small items are hard to locate but that’s because they have so many items. The salespeople are always cheerful about helping you locate what you are looking for.
It’s fun sometimes just to drop in and wander around looking things over. You can find some really great stuff that way.
RE some of the comments about things being out of place, that’s due mainly to customers who carry things around, then change their minds and set it down wherever they are instead of returning it to the right area. The salespeople try hard to keep it organized but it’s hard for them to keep up.

The PROS:
Their 40% off coupon. You can also bring this coupon up on your smartphone. (awesome)
Their sales (especially when their beads go on sale, you can definitely save some $)
Parking lot is huge
The CONS:
Although their parking lot is huge, be careful. My sister had her car stolen from here while shopping once. They do have security, but how well did that work in this case?
Be cautious while parking, there are many TJ drivers who are careless as they drive by.
The line is ridiculous. They have a good number of registers, yet they never open not even half of them. Expect to stand in line for 15 – 20 minutes. Make sure whatever your buying is worth the long wait.
Their AC either does not work, or they just don’t turn it on. It is blazing hot in here! Do not wear a sweater or jacket, you’ll leave drenched.
They are never fully stocked on anything
The employees are clueless, not knowledgable about 90% of the products they carry.
If you come here, come in the wee early morning, and bring the 40% percent off coupon or get it on your phone. Do not come in the afternoon, night, or on the weekends. Also, do not park on the side of the building (that’s where they stole my sister’s car), park in the front.
Happy shopping!

Waiting in line for 20 minutes to buy 2 items is ridiculous. So is only having 2 registers open when the line is wrapped around the whole store.
Everything is so cramped and cluttered and people are constantly running into each other. Obviously no one manages this store.
I will be traveling further out now to find a different Michaels or another craft store all together.

You can find every thing on here that you need and if they do not have they will order
It. I went her to get bead to make suff for the party

Came on a Tuesday night and the line is literally wrapped around the store. Probably has something to do with only 3 registers open. This place looks like walmart after black Friday or something. Nothing is organized and forget about customer service. I would rather go to a different michaels.

costumer service? seriously!

Wow! EXCELLENT customer service! I came in here and got helped immediately. They have a lot of variety of craft items and décor. There is usually always someone around to help as well. The woman, Crystal, at the checkout was so extremely nice I will never forget her! She was warm and friendly and told me about coupons available on their website and helped me find one on my phone that I was able to use right away.

Had to give this place my highest rating because I received amazing service during my visit today. I’m an agoraphobic trying to make my way back into the world, and large stores make me really anxious. A male sales associate (wish I could remember his name) approached me to see if I needed help, and I showed him my long list of things to find. I don’t know if he could sense that I was struggling or if he’s just naturally super-​helpful, but he literally lead me around the store and helped me locate everything on my list in no time. And he did it all in a very professional, kind and considerate way that is the very definition of excellent customer service. Very pleased with this Michael’s. I will definitely be shopping there again.

Loved this place! Tons of beautiful stuff, that makes you wish to create and create! Its a bit messy sometimes, but packed with a nice selection of scrapbooking, at great prices. Excelent selection of embellishments, adhesives, punches, and trimmers. They didnt have the Smashbook line. It seems it was all sold. I want to come back soon!

They got everything here at Michaels !! The sales people are very helpful !! They keep everything well organized and clean !! The lines here move quickly !! Also Michaels always have great coupons and you could show them on your phone and they will honor the coupon !

This michaels sucks. It’s super hot in there and nothing has the price on it so you go around wondering how much everything costs. The employees do not care about helping you out, as if you’re just supposed to know where everything is located. No thanks.

This place is always pack with tons of awesome artsy crafts. I love how I can find everything I need for an art project in one place. The workers here are super helpful and was able to answer all my questions.
The only reason why I’m taking off a star is for the clutter. It’s super cluttered and with my OCD I end up tidying it up a bit.

I’ve been to many Michaels stores, and clearly the company has decided to cram as much merchandise in this smaller, older store as it puts in its larger, newer stores. No wonder it’s a crowded mess!
Lines at any Michaels are always long and slow– I wish I knew why (poor scheduling/​staffing is my guess), but, as many have noted, the lines here seem extra long, maybe because they wind through that tiny store!

Cluttered and if you go when they’re having a sale, be prepared for a long wait time in the check out line.
I’ll still go here for my craft needs as they have a nice selection of scrap booking items and I’ll have my phases where I’ll feel like knitting and need to go get more yarn for something that I will start, but probably not finish.

This place is still disorganized. The sales associate doesn’t seem to know their products or what they have in stock.

This has to be the worst and dirtiest store ever, and I think Walmart is cleaner than this store. that right there, tells you something!
I came here in here expecting to find a good collection for wedding supplies, and to my surprise, this store was a hot mess! it looked like they were going through construction! and the store itself is SO small! everything is cramped.
Limited selections on items especially the wedding supplies, seriously there is only like one aisle for it! The center of the store was cluttered with 40% off fake plants/​flowers mixed in with holiday things too.
Just a whole lot of clutter! gave me a headache, I was in there for 5min and walked right out because I felt claustrophobic up in here! barely can walk around the store, without stepping on something or someone!
I love michaels, just NOT this one!