Pep Boys

Brought my car in for a water hose that like exploded or something. The charged me 600 $ to fix my radiator? Which was fine. But in the process of «fixing» one thing they broke the latch to my hood. Claimed it was already broken. And then wanted to charge me to fix it. What the heck pep boys way to be the worst mechanic I could’ve possibly taken my car to.

These people are crooks. Go to any other pep boys around for better service and pricing. They wanted to charge me close to $ 100 for my check engine light code where they have commercials offering it for free. I went to the location on East H. Street and had my code for free within 5 minutes. Croooks!!!

I have been taking my car here since I moved to Chula Vista. At first I was skeptical because of the ratings but I’ve only gotten great service here. Jose and Rigo are awesome. They always call to let me know what they find and when my car will be ready. They take the time to answer any questions I may have even though they are obviously always busy in the shop. Thanks guys!

Over priced service: these people charge $ 190+ for a transmission fluid service (drain, flush & new fluid) when everywhere else in the last 10 years that I have taken my car for the same service, I have paid no more than $ 90.
Then, they don’t even know the car they where about to deal with or talking about: pushing for a not applicable/​not needed/​not routine maintenance transmission filter replacement that will cost over $ 300 w/​labor. A filter that is not supposed to be touch for as long as you have the car in question, Unless it goes bad, which is not the case. Remember, I’m just attempting to do a routine service. Imagine if you are not aware of this? They will stick it up to you if you believe these people’s horse shïęt.
On top of all this, will you believe that they had no clue on what kind of transmission fluid to put in the car in question? Mind that is not an exotic or a one of a kind car we are talking about, just a common 10 years old Honda.
I would leave it alone and not write this negative review up to this point but, after being quoted for a strut (shock absorber) replacement where they will charge to remove the old ones (installed by a different pep boys w/​life time free replacement) and then charge you again to install the new free ones on the same tune of the price of actually buying new ones, it’s just way too ridiculous.
All this combined with the bs answers/​nonsense price justifications by the associate’s (Jose) superior (?) caused this big red flag review to help whoever to avoid such a disappointing experience like the one I had.
Mind that all other pepboys I have had the opportunity to visit in the past for small and/​or big issues with other cars had been a good experience. Don’t know if all had adopted the same practices by now or the same nonsense price point on service and labor.
One thing is for sure: I will never trust my car to any such business where any of the associates is wondering about what, how or if an iPod has anything to do with Bluetooth. Imagine what else it is not known by those in there you are paying to help you.
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Nice (generic) comment!
Not aware on how and what you bill your customers for?
How is that showing anybody any appreciation or that they are so valuable to you?
Train your associates properly and, if you even care, don’t act like a politician and make that customer service solution you offered appear here in black and white for everybody to see.

This is where I come to get my cars oil change, check the brakes and other maintenance stuff that cars need. I’ve never had a negative experience. Customer service is great, the wait time is ridiculous, but so is at any other auto service part/​store. So I just drop off my car and get a ride from the hubby back home.

Only reason I’m giving 1 star is because they finally finished my car, I would have given them no stars at all, It took them 10 hours just to change the wheels with a new ones.
First they «thought they sold me new discounted wheels», but after 3 hours of waiting for the people ahead of me, they realized they sold the last wheels to their own employee.
After that another hour was wasted trying to deal out a new one with a compliment of a «free alignment». Ok no, American discount tire gave me that same discount. But I had to wait the next day to do it.
So after that, another wasted 3 hours to actually finish the tires this time. Then they tell us «oh we can’t do the tire alignment today the guy who does it left». «Come back tomorrow morning we’ll do it right away». What the f**k?
The only reason why I chose to go here was because my dad recommended it and we use to go here all the time when I was young. I’m never going to go here anymore, I would have just stayed at Express or American Discount Tires if I knew this was the type of business I was going to get.

Came in to get 2 front tires changed and an oil change, it was 3:45pm, at least 2 hours before they closed. Guy at desk told me that he couldn’t help me because his «guys» were booked for next 2 hours… and they close at 6pm. Thanks Pep boys, I’m never going there again.

Sadly Unilocal attempted to FACTOR OUT my review which is crap. Reposting as people should know what they are getting into with this shop.
I took my car in for a very quick brake service — something that should have taken about 20 – 30 minutes. I left 3 hours later even after pinging the service manager multiple times. I was not the only one — a man also sitting next to me was there for an oil change that took him about 2 hours. The entire time we watched our vehicles sitting in the pits with no one around (except for the 2 employees sitting on their butts). The drama continued with another customer (woman in uniform and her significant other) who ordered a tire 3 weeks before — told it would be in — then was told that it would be 2 more days because it was coming from another store. Horrible customer service — poor communication. Will never be back.

Do NOT come here! My husband paid for 4 «new» tires in March of this year (we still have the receipt and summary of the work done) and today we got a flat tire. Understandable, but upon inspection of said flat we saw that there was absolutely NO tread on either back tires and very little on the front two (keep in mind these tires are supposed to last 55,000 miles… we’ve driven ¹⁄₅ of that) my guess the mechanic, Victor put crap tires on the car (but hey what do I know I’m a woman). Spoke to Alex over the phone and he was able to pull up my husband’s information but was no help in solving the mystery as to why 2 out of 4 «brand new» tires are BALD after 10,000 miles. I was told he can’t help me, that I would have to go to the manufacturer to receive a rebate on the tires even though he never gave me any information on how to do so, that they would charge us to change the flat and bald tire, and to call back tomorrow to speak to the manager. Definitely calling back tomorrow but I’m already completely over this establishment. There is no reason for the tires to be in such poor condition if they were actually «new» when they were put on.

I’ve never waited so long for a smog test. Still waiting as I type. Horrible customer service.

Worst customer service I have ever experience! I went in for oil change and they put 1.5 quarts over my car maximum need of oil. My car was smelling of burnt oil so I room it in and they told me they don’t have time to help me. I came back the next day when the manager was there and he drained my oil, put new oil in, and gave me a free oil change at 5,000 mi. I’m at 6,000 so I call to make appt. they say its walk in only. I go in 2 days later as a walk-​in and they tell me they don’t have time for me and there are only 2 technicians working (I thought mechanics work on cars, NOT TECHNICIANS!) I look around and I see 3 «techs» in working area. So I ask one of them (that was just walking around) if they have time. He says no. I told him this is the worst customer service ever … AND … He clapped his hands like he is proud of it. I will never go back to this place. It disgusts me!

Price matching for an oil change?! WIN! Love you, pep boys!
Jesse helped me out! Thanks guys! Oh and the reward card is pretty awesome too :)

Horrible customer service. Made an appt online for the evening and the man told me they can’t help me. Only in the morning. I can’t leave work in the morning. He didn’t sound like he even wanted to help me out at all!

I was in for service on a Friday afternoon. They were professional, friendly, and interested in making sure that I felt comfortable while waiting for my car to be serviced.
It was a very good experience, and I’ll be taking my car back there again.

I took two cars in for a smog check. One was a new car and one was an older car. Both cars serviced quickly and efficiently. Thank you Martin for the excellent work! I received excellent customer service on two consecutive Saturdays. No appointment made. Just drove up, the guy at the counter filled out my paperwork, Martin worked his magic and I paid the bill. The price was cheaper than some of the other popular smog check only locations around town. Definitely earned my repeat business.
You got to wonder about some of these reviews. If it’s about attitude, it goes both ways. You bring garbage in you’re going to get garbage out.

When you walk into the store, there is a cash register immediately to your right. I found it laughable that once the clerk saw me walk in, he turned around and walked away, by the look in my eye he knew I had questions that he didn’t want to answer.
So I ended up following his a$$ which was very femine looking by the way, mid way through the store only to watch him chat away with his friend about random crap (yeah I understand Spanish) all the while ignoring me. When he finally turns around he has to acknowledge me, but he does so with such distaste and foul undertones. I needed a CV boot, he says there are none but suggests the cheap and in my opinion seriously whack version of fixing my problem, midas well use duck tape right? Not… this is my first and last time in Pep Boys, very depressing atmosphere.

i have been there twice for service, first time i sat there for over 6 overs waiting for a tire to be changed and my oil to be done.
i watched employees joke and have a good time while one guy worked on a grip of cars.
positive thing is i was allowed to use there bathroom during my exciting time there!
2^nd trip, i made an appt for 2 rear tires at 8 in the morning. when i got there they said the tires i wanted were discontinued and the only tires i can get werent even at their store, and i would have to wait hours before they came in. on top of the fact the service and tires together would have cost me $ 200 for 2 damn tires!
so i drove a half a block to big O tires saved $ 15 and my entire saturday!
screw pepboys! they need to find the «PEP» they have evidently lost!

I went in Pep Boys for a smog check, which I found they have the cheapest price in town. While I was there I was looking at their prices on other services and they are very reasonable.
The service I received was very fast and courteous. They even electronically send the smog certificate to the DMV so I don’t have to deal with the paperwork. I will certainly return the next time I need anything done to my cars.

Been here two times to have something done for my Tacoma.
The first was to replace suspension and get an alignment. The service manager said it would take a few hours, so I dropped it off first thing in the morning and proceeded to work. I did not receive a call during the day, so I had a coworker drop me off after work at 4PM. The tech was pretty much just getting started. I ended up being there until 7PM and the alignment was more like a misalignment. It still pulled to one side. Bad experience #1.
The second time I came around was due to a flashing check engine light that came up on my way in to work. A flashing CEL is generally a bad thing, and is usually a «get me serviced NOW» light. $ 100 to hook up to the OBDII to diagnose the problem (you can buy a OBDII scanner online for $ 75) and found out that pistons three and six were misfiring on the freeway (I couldn’t feel them misfiring as the wonderful SD freeways are shaky enough). An additional $ 300 to replace plugs and wires ($ 80 worth of parts) which I probably could have done myself. Second time around: at first thing in the morning, the service manager said it would take a couple of hours. Again had a coworker drop me off after work and I ended up being there till 5PM.
Two stars for actually fixing the problem. I most likely will not bring my vehicles here anymore.

These guys are A-​OK with me. I come here often since I’ve been put in charge of vehicles here at my work. I’m happy to say that they accept the «Voyager» credit card assigned to many federal government vehicles. Their prices are pretty good too. When you walk in, you can see a chart used to compare their maintenance prices to other local automotive businesses for common tasks.
I have to give a «Big Ups» to Josoe down in the service department there. Thanks bro for always helping me out even when you’re swamped with customers.