Princesa

I’ve bought two dresses on separate occasions. The first one everything worked out fine. This place is expensive but I’m willing to pay more for a good dress.
The second dress was my prom dress. I ordered a dress from one of the catalogs that they have on the front desk and payed for it beforehand and it was supposed to arrive a week later. They said they would call me but they did not. When I called them and told them they didn’t call me they claimed they did but I didn’t pick up WHICH IS A LIE bc I didn’t have a single missed call. Either way, it turns out the dress I had ordered was out of stock and I needed to come in and pick out a different dress. Luckily, I found another dress that I liked even better. The new dress cost a lot more but they let me have a big discount because of the hassle.
They messed up and didn’t want to take blame but they did make up for it with a big discount. I believe I got $ 60 off? Worth it!

Very rude, called on this store as a vendor, lol they hung up on me… twice. I thought it was by mistake (incredible).
The funny thing is that I specialize in helping Bridal stores with bad reviews, become a better store…
Hilarious!!!

1

worst experience ever!!!
first they ordered the wrong dress for me in a completely
different style and size
then they ordered the wrong dress color that i specifically
asked for!!!
* i repeatedly told them i needed a navy blue
dress and they still went on to order me a
royal blue. this is a major difference when
you are in the wedding party where the
other bridesmaids are navy blue and you
are royal blue.
finally, the alterations that were done to my dress were
horrible!!!
* the seamstress told me that she was
making alterations where my dress would
not touch the floor so i would not be
Stepping on my dress during the wedding.
* i decided to wear higher heels at the
wedding than that what the seamstress
measured me in at the time of my
alterations and the dress was still too long
and the straps that were suppose to help
hold my dress up fell off off because they
were not sewn into my dress properly so
I spent most of the night pulling up my
strapless dress.
the worst part was that they make you pay for half of
your dress upfront before they order it for you. then
they make you pay for the whole dress before they
make any alterations.
* this is a bad idea if you are the customer
because they give no refunds!!!
paying upfront and no refunds is basically telling the
associates and seamstresses of princesa that they are
still going to be rewarded if they make a mistake at the
customer’s expense if they:
* order the wrong dress
* make the wrong alterations
* lie in your face about how royal blue looks
like navy blue,

i know this is a long review but this only shows the
lengths of how unhappy and how horrible my experience
was at princesa

Worst phone manners. Will not shop here based on their phone service.

I was looking all over for my prom dress. I tried at least ten different stories with everywhere from terrible to amazing service. I went to Princesa and had a wonderful experience. Great customer service, beautiful dresses, everything you’re looking for. They even steamed my dress for me. Highly recommended!