Public Storage

A few years ago, this place was a thing of beauty, nice clean units and a great manager! Overall, it was a very pleasant experience. Since the old company was acquired or sold to a new company (Public Storage), everything has changed, it is absolutely terrible now. The manager seemed immensely pushy and displaying aspects of harassment. Save your money and go where you will be appreciated.

I have to say that this particular PS location is by far the best in the city! Rudy Atilano, is very gracious and always willing to help. Any questions or concerns I may have, they’re always ready to assist. The location is clean and all around a nice place to keep my belongings. 5 star rating for sure!

This place is horrible. Nobody is ever there to take your money. Nobody will answer the phone either. You show up and they put a sign in the window when they will return and an hour after that somebody shows up. You try to make a phone payment and they want an additional fee to take my money. How about have somebody there working. Raul will immediately tell you that your debt is going to collection. Hey Raul be there so I can pay. I will never use there facility and recommend you don’t either. One star lol should be negative stars but I had to pick one at least.

I have rented storage units on many occasions both for personal and for my business. The manager at this location, I believe his name is Raul, has been deceitful and dishonest just about every time I have had any type of communication with him. If you are ever even one day late with your payment, he will call, and call, and call and he has no problem relaying your personal business, without authorization, to whoever answers the phone. Be careful and mindful of the phone numbers you provide if you do rent from them.

We needed a quick place to park a trailer, i called public storage… excellent customer service. I got a spot at this storage, brought trailer parked and filled out paper work (took a few min) We were treated SO NICE!

I’m curious!
Is it possible that someone actually rented the horrible unit that management showed me? If so, they must have been desperate– or blind!
Note: I had called the day before and asked them to hold the unit for my inspection. The gal tried to talk me into renting it over the phone by credit card, saying units go fast. I insisted on seeing it first. (Thank God)
Well, unit was filthy and plasterboard wall looked like it had been broken into. She said it was only one available under $ 75
I asked to see other units. She wasn’t happy about this, saying I’d pay over $ 100 to get a better unit. So, okay… show me!
Guess what?! More dirty units! This is not surprising in a facility that – overall – was very run-​down. Like chemical & paint spills, and interior unit damage. You get the impression that this place is a last resort.
In fact, this place was so bad (and they had my phone number) that I made up an excuse about my son needing to confirm any potential rental.
Am so glad I found a good place, much closer to my apartment

This is by far the best experience I’ve had with a storage company. And I’ve used A LOT! They are very helpful, secure and clean. Rudy took very good care of us. Thanks Public Storage for all your help! If I ever need a storage again, or know someone who does, I will def point them in your direction.

Had a good experience, customer service is excellent; follow up calls before and after we got the space. I would give them four stars and will recommend the location. Rudy was very helpful and friendly and he knows customer service.

Customer service is negative 5 stars. They don’t take responsibility for anything. It’s sad.

I am rating this public storage with four stars for the following reasons…
I moved into this place twice in the last two years both times their «one dollar» for the first month move in special was in effect. Probably because it is always that way, not because I moved in the same time each year.(marketing tool?)
Secondly they were never shy about replacing my units light bulb after it burned out when I asked. And when I wanted to have my unit swept before I moved in.
Also, the person who processed me in albeit no longer works there, was extremely positive and upbeat every time I came in.
In addition, if you happen to be late with your rent, like I may or may not have been, they allow you to float until the 10^th of the month.
The reason I am not giving them give stars is because the customer service (with the exception of wendy) is lackluster these days. And as of this last week (may 14 – 20) there have been two break ins. Which leads me to question the security of the customers belongings regardless of insurance (if you buy into it).
All in all I am sure there are better storage facilities out there, however I have had no problems yet!

Be cautious going here. I went to get a quote and see about getting a storage. The person who showed me the unit tried to explain to me that the only locks that could fit on the unit are the one’s specially made by the company (their brand which had public storage company engraved on it)…which they happen to sell for nearly $ 20 a piece… I think the cost may have been even more than that. It has been a few months since the incident so unsure of the exact price but it was definitely not worth it. When I explained that I had rented from Public Storage before and never had that issue, he still was adamant about the door ONLY being able to accommodate THEIR LOCK. When I asked if he was sure and told him that I had a same styled lock (the heavy duty round type of disc lock) he was still insistent that it needed the «special» lock made by the company. It is not until I told him «no thank you» and that I would go somewhere else because I was not going to pay an extra $ 20 or so for a lock that I did not need, that he relinquished and said I could use my own lock… it would fit. My trust level plummeted (I mean, we had a couple of minutes of dialogue in which he chose to try to convince me of a lie!). After he said I could use my own lock he then gave me a quote for the first month – which seemed a bit more than I had previously paid at Ps (but my suspicion of him charging more for the first month may have been fueled by his proven dishonesty), I decided to say no. I had bad vibes.
I was just thinking about this experience today and remembered that I forgot to Unilocal it like I planned. During the incident I just couldn’t stop wondering about how many unsuspecting individuals may have fallen prey to this practice. So there it is… hope no one else got duped in my delay. I gave this place 2 stars because I had not had any problems with my previous storage units using Public Storage… it was just THIS LOCATION. Maybe just this staff member or manager seeking to upsale at the expense of integrity.
Thanks