Quest Diagnostics

I’m currently in the waiting room to complete a lab requested by the doctor. We arrived at the facility thirty minutes before it opened. We got in line and a man unlocked the door and went in. Everyone continued to wait outside. He never invited any of us inside. Eventually we all decided to walk in where at the counter the same man was incredibly rude to us all. He was talking over each person. Talking to people while another was at his window. Horrible customer service skills. Absolutely horrendous.

I went in today without an appointment to have blood drawn after fasting. One is sometimes greeted with «sign in on the appointment or walk-​in list and have a seat». Don’t ask questions or you’ll be told «I’ll call you». I arrived at 8:20 and was finally called at 10:05. At that point in time, I was advised my doctor’s office had failed to submit orders. I was told that I could obtain them and the fellow would take me ASAP. He apologized stating that he was the only person working at this site. That’s all I heard while I waited and waited. He was also interrupted by a surprise county inspector who he had to escort during his review, causing further delay. One guy can barely handle the appointments, much less walk-​in traffic. Get this guy some help or fire him as he is too slow for your expectations.
I lost 2 hours of my life that I’ll never get back today.

Worst customer service ever! The waiting time is ridiculous, I have been here since 9:00 now is 9:54 still waiting!!! Only one person doing all… come on! Hire more personnel!

Customer service wasn’t there, but what do you expect by one person manning the front desk, and also the acting phlebotomist? sp?
I waited quite a bit, but the process was quick. I was there was a tad bit of customer service though during the procedure cause it can be quite dramatic to get blood drawn.

This is the third or fourth time I have been here. Every time the wait is very long, and the waiting area is full. The staff is not very pleasant or welcoming, just short of being rude. There seems to be no sense of urgency with the staff. You would think you were in a government office.
You would think with the amount of customers they have, they would rent a larger space with a larger waiting area. It is very crowded in the waiting area and the small chairs are stacked right next to one another. Many customers must stand to wait.
The only upside to this location is the proximity to my house.

I’ve been waiting here for 30 minutes WITH an appointment. Still waiting. This is ridiculous. They are taking walk-​ins before appointments. Wtf is the point of making an appointment then?

This place is A-​Ok. Customer service isn’t memorably impressive, but it’s also not horribly bad. I think I’ve been here three times or so to get my blood drawn. It was only once that the wait was kind of long. I think some people (including myself), we all walked in maybe 20 minutes before closing time. So DON’T DO THAT! Otherwise, the wait shouldn’t be long at all.
The lady that’s usually there is somewhat friendly. If you’re lucky, she just may peep a smile at you. She’s not rude, it’s just that she’s not super warm and welcoming.
If you live in the area, it’s a convenient location to go to. Plenty of parking. Near the Post Office.