Safelite AutoGlass

Please note this is a late post but I wanted to make sure this location received its well deserved compliment.
With any new vehicle I was trying so hard to make sure we didn’t get any dents or scratches all over it. When I saw a rock hit my windshield as I was driving, you can not imagine how pissed I was to see the glass chip. This is my first visit to this location and I’m so glad I decided to go here. My appointment was scheduled for 4pm at the shop and I arrived at 3:45pm. The lady went ahead and started to do the repairs. The lady was done by 4pm! I was so impressed with her repair I can’t even noticed where the rock hit my windshield. Now that is a wonderful job and awesome customer service! I will definitely come back here again.

My windshield needed replacement and they charged requested a credit card be used to hold my appointment. Fine, but I told them I wanted to pay via check and they said it wasn’t a problem. Then, they had to reschedule due to rain, that’s fine since I didn’t have a garage. I told them what time worked for me and they altered the schedule from the week prior, which was not accommodating to be schedule. He called to confirm the time and left a message telling me to call back if it was an issue. I called back but I was unable to leave a voicemail and he never picked up after the 3x I tried to call him. He arrived near the END of the time slot, I happened to call and the repair guy told me they COULDN’T take a check and charged the card without my authorization. Then he didn’t even bother to lock the car! He also told me he cleaned the widows… When I drove home, I couldn’t see out the front windshield due to the smudging and greasy marks.
I will never ever use them again and I will make sure everyone I know uses someone else. They are much too expensive for the lying and mistreatment of their customers.

Safe lite glass replaced a car windshield for me in 2008. The job didn’t last. Safelite has the best warranty in the business.
They paid for a tow to the body shop.
They paid for my rental car.
They paid for body work and paint.
They replaced the glass free.
They went way above any service I have ever heard of.

Took car there for a couple of chips in windshield due to a rock flying off a tractor trailer that I passed on highway. Ivan was my technician. He told me the chips did not penetrate so I did not need the injected material but that he could put some material over the rough surfaces to smooth them. He was very knowledgeable, friendly and did an outstanding job! I would highly recommend this place for windshield repair! Thank you Ivan and Safelite!!!

I found this place online and can say I immediately received great customer service before they even fixed my window. They automatically gave me an estimate without me having to come in yet, and added a discount. Not to mention if you make your appointment online you get a discount as well. The car window looks great, definitely will be using them again If I have anymore window problems :)

The window to my Toyota Rav 4 was shattered. I called Safelite and set up an appointment. Their staff was incredibly friendly, knowledgeable and very helpful. My tech was Ivan and couldn’t ask for a better technician! I got a great deal on my replacement. While I waited in their lobby, I was treated to free drinks!

Outstanding service. Using the online reservation system is very easy. The guys there are fast and professional and you won’t be disappointed. Most glass replacement places have to email you a quote back but not safelight! Highly recommend!!!

Showed up today at about 10 minutes early for my 830am appointment and was greeted by Ivan. Ivan provided me with excellent customer service and even started working on my car before the scheduled appointment. There was complementary coffee, soda, and water! Honestly, all they were missing were chips. They had ESPN on TV, which was great because I was able to catch up on the NCAA tournament predictions. I was out by 9am and very satisfied with the work Ivan and his team preformed. Thanks Ivan! I hope I don’t get another crack on my windshield, but if I do, I will be back to Safelite!

Fantastic job. My tech was Ivan Delgadillo (1831-​301), and the crack repair was done quickly and professionally.
I hope I don’t get hit again by something flying off the back of a Semi, but if I do — this is where I’m taking my car.

Had an appointment went there 2 hours early and they turn me away. And guess what I’m not returning they just lost a customer

These people have this down to a science. Setting an appointment was a piece of cake. Email updates and calls to confirm time. Hugo came to my home and had the windshield in my G35 changed in a little over an hour. Excellent service and reasonable pricing. No cheap Chinese glass here. Highly recommended!

Very clean service center. ALL representatives were very professional, courteous and helpful with all aspects of assistance and service provided.

I am very satisfied with the way they service my 2013 Ford Explorer, it. I have my windshield replaced because of a 12 inches crack, now is just back to like new. Roberto and his team are very professional and truly knows how to satisfied a customer, I will definitely recommend this shop to everyone.

Had a large spider crack in my windshield right in my line of sight and needed a new one. Made appt with Safelite online and they sent someone to my home the next day. The cost for mobile service ($ 24.99) was totally worth it for me to have them come to my house and fix it. Much better than waiting there for 2 hours! They called ahead of time, the tech was polite and explained what he would do and how long it would take. He completed the job in the time promised, vacuumed my car, washed the outside of my windows.
Great price, great service, who could ask for more?

I called my insurance company who referred me to this company. I was able to get my car in the very next day at a time that was convenient. The tech was friendly and professional and he had my car done at the time he said he would. I wish there were more businesses that are as efficient as this place! Oh, the store is super clean which I found refreshing as most auto places aren’t.

This is the second time I’ve used the service. The first time was a mobile repair– they did an awesome job, the technician was friendly and professional, and it was really quick. I just took my car to get a small crack repaired just before they closed. The technician, Vick, was very friendly and you definitely couldn’t tell it was his last appointment of the day. I really appreciated the work, and I didn’t expect him to have vacuumed the car. Really great and would recommend to anyone.

This place is honest and has excellent service. The staff is very knowledgeable and tells you up front what is best for your car and your safety. My entire windshield was cracked and was beyond a simple repair. This place replaced my entire windshield for less than 225.00 which is a great deal not to mention they were up front about the time it took to put in, 2 hours. After I left, I went to get my car washed to see if there were any leaks and nope, nada, nothing all safe and ready to go… Great job!
FYI… I researched other places and spoke with my insurance company and when I went to visit these other places… once they knew I was a woman, who looked 10 years younger than what I really am, I was told my replacement would be $ 350.00 and up.

I have zero complaints. The crack in my windshield, which grew exponentially overnight, was taken care of in the amount of time they told me to expect (like two to three hours), they helped me find a cheaper price for the glass, and they were very friendly. I will highly recommend this company to my friends and I would gladly come back here if, knock on wood, something happens to my windshield again.

Getting back on track. That’s my mantra for the rest of the month. 2014 didn’t exactly begin under the best of circumstances, including the inconvenience of getting the door glass smashed on our car.
Making the appointment through the customer service call center was simple enough. Even calling them back to reschedule our original appointment seemed easy too because their system recognized our caller ID and automatically brings up our info on their computer so that we don’t have to repeat any policy or claim numbers and any background info. Apparently the call rep dropped the ball from the rescheduling phone call, but we didn’t notice when they emailed the wrong appointment info.
When I show up for what I thought was my scheduled appointment, the shop tech says that it’s not in his computer, but the original appointment is. He says that they can do the work, but it might start a bit later. No big deal. I have a full battery charge on my devices, there’s terrible afternoon tv shows playing, and the air conditioner in the office is keeping me cooler on this warm SoCal winter day. What polar vortex?
The technician’s quote is less that our insurance deductible, so that’s a good thing. I’m not certain, but I think that the insurance rates are sometimes cheaper than the walk-​in rates.
As I wait in the lobby, I’m confident that the job will be done right the first time. My only concern is that there might be some missed debris or glass splinters. Hopefully we won’t need to be back anytime soon, and that would be a good thing. No offense, Safelite, I’m a fan, but I don’t want to be a frequent customer.

A Safelite technician came to my house to replace a windshield on our vehicle. Mr. Papa was very professional, friendly and did an excellent job. He cleaned and vacuumed the inside of the front section. I would recommend Safelite to my friends and will have again if needed in the future.