Sephora

Amazing place for guys when you are looking for really good colon. I met a lady named lizbeth and Tracy who had great customer service and gave me ally of product knowledge on the speciality of colon. She even helped my wife get good product women cleaning facial product as well.

4-​stars because this Sephora is smaller than Fashion Valley’s and carries way less product but 5-​stars for the talent of the makeup artists! Also 5-​stars because it is WAY less crowded than Fashion Valley’s!
Custom 45-​minute or 90-​minute makeovers are FREE if you’re a VIB Rouge (buyer rewards club and spend over $ 1,000.00 per year) otherwise they are free for everyone if you purchase $ 50.00 in product. Lolita is an amazing makeup artist and she recently gave me such a fun makeover I had to leave a review! I looked awesome for an event I went to. Thank you!

I cannot believe how rude the male manager is. I witnessed him going off on a customer. The customer had some sort of discount card for 25 dollars, it seemed that whoever helped her couldn’t do it and she went and got the manager. I guess the customer rolled her eyes and the manager went off on her. He told her not to be rolling her eyes and that he would help her but she didn’t have to be rude. WHAT? Worst thing is he kept guilting her and gave her an attitude the whole time. I was a manager for years and I never spoke to an upset customer that way. She was clearly frustrated and he came up with an attitude. I cannot believe the level of customer service. I was there with my 1 yr old and 3 yr old, otherwise I would have said something. All I can say is that he is so ghetto and I will wait to shop at the fashion valley Sephora. The way I see it it’s part of your job as a manager to put up with angry customers, it’s not personal. I’m sure this isn’t the first time this man is rude. If you see from my number of reviews I don’t review that often. It either has to be a great experience, a place a frequent a lot or an awful experience (like this one).

I hate to write this review but I’ve been disappointed the last two times I’ve come to this location. I purchased a gift card today and once I got home, realized they didn’t put the actual card inside the gift card box. Been dealing with the run around between calling the store and also their 1 – 877 number. I’m going back to the store tomorrow for a new card… extremely inconvenient since its the crazy Xmas shopping time and I’d prefer not deal with going to the mall again.
Twice now when I went in to get Anastasia’s dip brow, they were out of the color I needed. This time, they ordered it for me and I’ll be getting it within a few days with shipping fees waived. So that was okay.
Most of the staff is very friendly tho, I had a handful ask if I needed help and Gabby was great.
Maybe I’m just irritated right now cause I have to go back to fix something that shouldn’t even have been a problem in the first place. We’ll see how it goes when I try to get a new card.

I give this sephora 4 stars. why? first, they are very nice about returns/​exchanges. store is quite clean and stocked. only a few girls have great customer service. others will look at you weird because you don’t have a full face of makeup. overall this sephora is good because it’s not packed and they offer most brands. there is one girl in particular I forgot her name but she has very long curly brown hair. she is the one to go to! she is excellent at what she does, offers amazing customer service and is so sweet. props to you! anyways, go stop by at this sephora when you want to feed that makeup addiction

I’ve only been to this location once. I was just trying to kill time with the boyfriend and I decided to go in while he went into the Apple store a little bit down the way.
I will say that I had a pretty good experience here. Right when I entered I was greeted by someone by the door. I walked around a bit and someone greeted me again and handed me a basket while I walked around. After being in a section for a little bit I also had another associate ask if I had been asked about being helped and if not if he could help me.
This store is well organized, clean and well stocked. It was pretty busy, but I believe I had a bunch of people try to help me out and make sure that I was doing ok.
I will probably stop by this store again if I’m in the area.

Great selection here. You can try before you buy and return anything, for any reason. The staff is always helpful and if you become a beauty insider, you can get some great freebies. What’s not to love?

Clean and well-​stocked.
Knocking off two stars because of how rude and snobbish the employees were, though. (I acknowledge the possibility that maybe I encountered them on a bad day or that maybe there are other employees who are kind… But this guy ruined my experience.)

My 1^st visit at this location was today and Aleena was soooo very helpful and friendly! Because of the service there today, I will definitely be back very soon for Bare Skin foundation and the PTR pumpkin mask:-) Thank you, Aleena!

I went in to purchase another lip moisturizer, but it isn’t easy to find their rosebud salve. I asked an employee who probably hasn’t worked on the floor for very long seeing as she went to go ask the same guy from my earlier review. He came to me and only recommended FRESH products. I asked if they had anything cheaper as I just needed something for my lips. They said no, that they only had Fresh products available. That if I needed chapstick, to go to the drugstore to purchase it. Also stating that Drugstore has cheaper products etc. What??? Rosebud salve is like $ 6 – 7 and the Jack Black is $ 7.50 in the Sephora store. That was all I wanted and needed, but he really knows how to go above and beyond in being rude to his employees and customers. I’ve spent too much in Sephora this year seeing that I am a VIB. and the one time I just want a lip moisturizer, which they did have in stock. They had plenty in their shelves, yet he said they have nothing, but Fresh. So, I just said thanks anyways. I went around the store looking for the rosebud salve, purchased it and I won’t go back.

HORRIBLE CUSTOMER SERVICE! None of the employes there are helpful. Just a really bad experience I will definitely not be coming back to purchase make up at this location!

Got a custom makeover from Gaby, who gave me a lot of helpful tips, and helped me pick out what makeup works best for my skin type/​tone. She made me feel very comfortable. My best friend got a makeover from Liz at the same time, and she was also very knowledgeable and happy to answer all of our questions, and explained step by step why she was using certain products. I’ve been a Sephora shopper for a long time, but never taken advantage of all they have to offer, such as these makeovers, or the free «how-​to» classes. If you haven’t tried it, it’s definitely worth it!

I LOVE this store! I am a makeup junkie and they always have what I’m looking for and if I have something in mind but not know a brand, the workers help out!
The workers… are amazing! Their customer service in the best I’ve seen in most places. I walked in once to get color matched on the computer (they use a device to scan 3 parts of your body then the computer tells you what brand would be best for you — pretty awesome!) The girl who helped me was Remi. She matched me to a PERFECT color. Then she gave me a sample of the foundation and I left. I came back a wk later (the samples last a while) and she remembered me. The other girls did too. They all said welcome back and even asked how I’m liking the products I bought the previous trips. It’s so great that they remember!
The products: Sephora has a huge selection of just about every major brand… which is super nice! I love that we are able to test them out and see how they look before we commit to them (since high end makeup is pricey!) They also give you a beautiful little gift for your birthday!
I have gone to other makeup stores (ulta mac other sephoras locations etc) and this Sephora is, by far, my favorite store!!!

Sephora has all the beauty essentials! This Sephora location is in the Otay Ranch Center, in Chula Vista.
Overall the store is clean, bright, and organized. The service was average/​decent, it didn’t stand out like other Sephoras where somebody might greet you or offer help. which is cool if you like having your space to peruse the store. I only encountered a worker and was helped when I was paying at the register.
This is your typical Sephora carrying their brand and other designer brand makeup and fragrances. Come here to get your makeup, perfume, cologne, and other beauty/​skin care products!
TIP: My favorite brands at Sephora include: Too Faced, NARS, and Make Up For Ever!

Dropped in to pick up my birthday goodies. As a beauty insider, you receive an email around your birthday. You must pick up within your birthday month. This year the gift is a pair of lip pencils; one velvet matte in Cruella and one satin rose pink. At checkout, they ring a bell, and the whole store yells out «happy birthday»! My husband was not looking for anything, but a helpful sales girl showed him shaving creams and lotions she thought might interest him. The sales associate was so good about explaining products and offering samples. She was extremely knowledgable and helpful to my husband. He may become a beauty insider as well. LOL

Finally a store that has more inventory than others!
The girls here are so nice and helpful here unlike other Sephora’s that Don’t bother to help

I have never had an awful experience with Sephora until today.
At first, I went to the Sephora at Fashion, but I have no complaints. I was helped by a guy named Juan, and he was very helpful and sweet from the moment I walked into the store. Unfortunately, they didn’t have the product I need, and neither did the JCPenny Sephora.
Instead, I went to this location, which is close to where I live, where I had the most unpleasant experience. First and foremost, I pretty much go to this exact Sephora all the time because of how close it is to my house. I think that’ll be ending now unless it’s a complete emergency – I doubt that, though. I wasn’t greeted, and I guess that’s okay since I had just entered the store, but 15 – 20 minutes later, and still no acknowledgement.
Basically, I was in the store for almost 30 minutes with no assistance. I knew exactly what I needed, but what I needed wasn’t out on the floor – that’s why I needed someone, so they could check their stock for me either on the floor (it would’ve been rude if I looked at their stash myself, who does that) or in the back. Within the first 5 minutes I asked someone for help and she said, «One moment. I’ll get someone to help you, I’m with a customer» and on her radio/​walkie talkie/​in store mic she called for someone to assist me. 10 minutes later I’m still not getting help. I ask another worker, she responds with, «Yeah no problem, let me get someone to help you» and calls on her radio/​walkie. Minutes and moments later I asked a THIRD employee who does the same thing. I’m waiting for the longest time, and finally, what feels like years later, is me getting help. No luck at this Sephora either, but I just ended up getting something else that was similar.
I’ve been to this Sephora multiple times and I have never experienced such a horrible time. Today, they were exceptionally busy, but that doesn’t excuse the fact that I’m a pissed off looking customer who doesn’t want to hear the same thing 3 times without being attended to. At the FV location, it’s always packed, but they manage to not let customers leave the store without being spoken to.
The main reason why I give this place two stars as opposed to one star is because the girl who helped me was sweet. She apologized for the wait, and I remember her helping me before. I don’t remember her name sadly. Also, the cashier was also really nice, and I remember her helping me before, as well. I forgot her name also *sad face

Got me my birthday reward, I don’t have to sown to get it but since I needed something there is rather stop by. I don’t have to tell them they know it’s my day, I kept my points even though I didn’t purchase anything last year maybe I did but not sure.
I went in went out no hassle, the ladies are pretty much helpful and very approachable. I didn’t have a hard time looking for my skin tone foundation good thing they have it in the records as my previous purchase. I’ll go check out this place anytime anyday, always something interesting.

Today, I literally received the best customer service i have ever received from any Sephora at any given time.
They were constantly asking me if I needed help, even though it was packed, and they made it a point to help me find what I needed.
I ended up leaving with much more than I came to buy, but that’s ALWAYS okay when it comes to Sephora.
I can’t wait to try my new mascara by benefit and lipstick by Kat Von D and my Josie Maran Argan milk and…

This is my favorite Sephora. They usually have in stock everything I need. Its very clean very big location and the girls are always there to help. I enjoy & I take my time every time I come to sephora.
Although I over heard some personal conversationsof some workers the time I was trying to chose a urban decay palette. LOL They were pretending they were cleaning. Please keep your side conversations to yourself.
Other than that, no complains here!