Smile San Diego

I love Smile San Diego. I’ve always been treated by all the staff with respect and kindness. They have always had appointments available for me when I needed. They’ve given me the best care, affordable prices, and done great work. I’ve had to have a lot of work done there too (so trust me I know) and never, not one time have I been disappointed. I’ve seen so many dentists through out San Diego in the past and never returned to them (while teeth got worse) but I finally found Smile San Diego and feel so very comfortable there that I’ve been no where else for the past 3years. Thanks to everyone there for making this a great experience because now I can feel really good about taking better care of my teeth and I look forward to going. If I found you sooner I may have not ended up with such bad teeth in the first place. Thank u!!!

Great dental service! I made an appointment and Iwas very satified with this dental office! Will definitely recommend to friends and family. i couldn’t ask for a better customer service.

This dentistry is one of the main reasons I’ve been weary of most General Dentistry locations, specifically how they deal with insurances. I’m sure just like any business you have your good employees within any bad business but unfortunately the morale from this place seems to come from the top.
It has been a few years since I have been here but I had routine dental work done (x-​ray, fillings, cleaning etc…) & I saw my bill & noticed it didn’t include the discount my insurance provides. I gave the office the benefit of the doubt & I brought it up to them (maybe it was just overlooked) they insisted that was my price.
I ended up calling my insurance company & (Thank God) my insurance company backed me up & had to end up arguing with the owner of the dental office. The office kept insisting their price when it’s in black & white in their insurance binders what the pricing is for their services per insurance company. My insurance eventually made them get my insurance price & recommended I find another dental office.
Smile San Diego was receiving the insurance benefit & still charging me regular price as if I didn’t have insurance so they can increase their profits.
That was definitely a sad day finding out your dentist is knowingly trying to rip you off. I’m glad I found a GREAT General Dentist with Dr. Bartsch. Thank God for getting me out of that bad situation.
If you’re reading this & please, please reconsider before choosing this place. Like I said, I’m sure there are some good employees in the office but it’s hard to change a place when the owner has bad ethics & believes in bad business practices.

Came in for a first time only to be quoted an estimated $ 2800. Said I «needed» a lot of things done. Went to a different dentist that said not all was necessary. Bottom line: this place will rip you off. Sadly my insurance recommended this place, yet they don’t cover deep cleaning? I don’t think so. They will make you sign a «no refunds» agreement. Now I have to go through my insurance to get my money back. This place is (excuse my French) BULLSHIT and I would give 0 stars if I could. remember you guys: business is business and they sure love to sell you lots of bullshit here. Get a second opinion before agreeing to get it done here and make sure to verify your coverage with your insurance before paying out of pocket. This place is nothing but money hungry.

I went to Smile San Diego for a routine teeth cleaning. I have insurance that covers polishing and deep periodontal cleaning. The «closer» as Smile San Diego told me that the cleaning would be an additional $ 55. I told her my insurance covers it. She told me that it doesn’t, and gave me the code. I paid the $ 55, but when I went home, I looked up the code. The code she gave me indicates that more than two periodontal cleanings a year would be charged an additional $ 55. This was my first cleaning this year, and my first visit to Smile San Diego. When I called the «closer,» she told me she would have to check with my insurance company and would get back to me. She never did. When I told them to restore the $ 55 to my credit card, they told me the code is correct. I checked with my insurance company, and the code is exactly as it reads, and Smile San Diego is defrauding customers. Stay away from this business.

Great place! Came in with severe pain in my gums around my tooth. They saw me quickly and did a filling and deep cleaning. It took about an hour and I was back home! After the numbness wore off I felt so much better! I had no more pain.
I was scheduled for a week later to finish my cleaning (my left side). So I went in, was brought to the back almost immediately and then once in the back waited 30 minutes to be seen. (I was scheduled 10 am and was seen at 10:30 am). May be a problem with too many people scheduled at one time? Regardless, waiting doesn’t bother me. I understand!
Once I was seen by ?? (I am really bad with names) it took less then 30 minutes for him to clean my teeth! Awesome! He was very friendly and we talked a bit which helped ease my nerves a lot. After he was done I paid and left.
Definitely recommend this place! Will definitely be back in the future :)

I want to take this opportunity to let my peeps from Chula Vista and the southbay area know if you are looking for a great dental office I highly recommend coming to Smile San Diego. My family and I switched to this dental office 3 years ago and have made this our permanent dental care office. The staff treat us with respect, they are professional and experienced in their field. Thanks to all from the dental hygienist, dental techs, X-​ray tech, receiving patient personalist, front office staff, insurance specialist and the dentist themselves. I have not been disappointed in any of the dental work performed by this staff and more than anything I am extremely pleased with their comparable prices. They do not add any hidden fees like I have experienced in the past with other dental offices. Thank you Smile San Diego for a great experience thus far!

Great dental service! My husband and I made an appointment and we were both very satified with this dental office! Will definitely recommend to friends and family

This place messed up my tooth. I was told by my last dentist that I needed a root canal. This place said they could solve it with a filling. They ground my tooth down so far my teeth don’t meet anymore. To top it off my tooth hurts still and I need a root canal anyways. They just did the filling to Bill my insurance. They tried to sell me a deep cleaning for 800 $ and when I called it a scam, all of a sudden I had great insurance and only needed 90 $ from me. Wouldn’t schedule my insurance covered cleaning because of the «needed» deep cleaning. I just had a deep cleaning. I don’t need another one. Scam!

Very fast and friendly service. Had a Toothache one day and got an Appointment the same day and got a root canal done within 2hr. Got taken care of by Dr Javier, Whendy, and Maria. Very good place

My coworker advised me against coming to this location and I ignored her because their reviews were so so and they were right next to my house. BAD IDEA. My husband and I made our first appt., we got there 10 minutes early (our appt was schedule for 10 A.M.), we weren’t seen by anyone until 10:45, 1 hour after arrived. However, it wasn’t the dentist, it was the tech who took both of our xrays and then told us to go and have a seat and the dentist would be with us shortly. 15 minutes later I got up and told the receptionist that this wasn’t okay, to schedule a ton of people at the same time and we had been there over an hour and had still not seen a dentist. She didn’t apologize or try to get someone, she simply asked if I wanted to reschedule… seriously. My husband and I walked out and I will never go back. AWFUL! Shortly after I was talking to a friend about my experience there and she said she had recently gone in for an appt there and they had her wait almost an hour for her cleaning. Once they took her back she said they were really rough and did a 5 minute cleaning and rushed her out the door. Cleanings should be at least 20 minutes right? Take my advice, my coworkers advice and my friends advice and DO NOT come here.

Came in for my routine check and xrays. Have been coming here for the past 5 years. All my dental work was done here by Dr.Fill. One of the replacement fill ins she did had to be redone. I paid for the replacement and she was very rude with her comments. She tried to say that the filling was done incorrectly. When i told her it was previously done by her she became angry. Well, after she finished i left home and noticed i had two crevices on the tooth she worked on that were not there before. She re did the fill in and still managed to add a rude remark. I have spent over 2,000 dlls in this place. After this incident i will not be coming back to her. Everyone is nice except for her, hope she can have a bit of more manners and positive energy for her future customers. Dr. Joseph W is very professional and did an awesome job with my wisdom teeth ;)

Not to be trusted!!! I wanted to like this place but unfortunately Olga and her Staff very unprofessional… I was specially disappointed to learn that Olga lacked any sense of ethics or dignity as I learned she did not hesitate to tell a lie… Wanted to give her a change to explain herself but would not even return my call; again, saddened to learn people can have such low personal ethical standards…
Bottom line: Make sure you confirm ALL treatment fees with your insurance to ensure your’e not overcharged… Unfortunately, I suspect that this office (Olga) is primarily concerned with profit rather than offering quality and honest patient care.
Sincerely,
Carlos

Staff is very nice and make you feel comfortable. Dr is excellent very understanding and she knows her stuff. Very kind and caring. Thank you for a great job.

Horrible customer service from front desk. I called in the morning because I wanted my family dentist to be the owner of this location who has great reviews. The lady that answered said we would see whoever was available, i said no and she said she would have to call me back. She never called back, so I finally called again later and the same woman answered. I explained I should’ve got a callback and she says «thats funny because we never offer callbacks». So I explained it may have been because I was requesting a particular dentist and she says «oh no, he owns this place, he wont see anyone». Yet his name is listed everywhere as being a practicing dentist and taking new clients. So I ask her to please cancel the appointment and she rudely responds «sure whatever.» Now, if I am the owner and I don’t practice any longer, I wouldn’t want my GED diploma, vocational school graduate with an arrogant attitude front desk girl turning away a family of 5 with great insurance. I think I would want her to say «although he is now retired, he has made sure to staff his office with only the best dentists who are as good if not better than him, give us a shot and I’m sure you will be extremely satisfied like all our other patients have been. Let me get you and your family scheduled, you won’t regret it». Instead, she just cost him thousands of dollars in business because she is having a bad day/​life. Oh well, plenty of great dentists all over San Diego to choose from.

Smile San Diego was able to accommodate me for an add-​on same day appointment. I did X-​rays first then met the dentist then met with Olga who explained the financial portion to me. I even had my teeth cleaned by the hygienist too (a gentleman who was extremely friendly and put my nerves at ease)! Their flexibility is much appreciated by somebody who works full time. The whole process through this new patient appointment was smooth and efficient. Their prices are also competitive. I was quoted 5x more for a deep cleaning by another dentist in the same area. I will definitely return to this place for all future dental exams and cleaning.

I was nervous about coming to this office based on the reviews I read here, but decided to give them a chance after recommendations from fellow military wives. I am SO GLAD I did! I have had nothing but wonderful experiences with every single staff member I’ve encountered in this dental practice. From the administrative staff, to the techs, to the doctors, every person in this office has been friendly and competent. After my initial exam, I met with the wonderful woman who handles insurance issues, and we discussed a plan for the procedures I needed that would maximize insurance coverage by taking care of the immediate concerns and holding off on a few minor issues until my benefits renew, so I will have less to pay out of pocket. I feel like they went above and beyond to ensure I would be able to get the care I need in the most affordable way possible, rather than trying to push me to get everything done ASAP. They have been very flexible with scheduling, and incredibly easy to work with. I have a lot of anxiety when it comes to dental work, and the techs and doctors have all been very understanding and respectful.
I don’t post a lot of reviews, but I have had such a good experience here that I really wanted to share. I can’t say enough good things about this practice!

Arrogant, condescending, sub par dentistry.
If you enjoy having your time wasted, your comments discounted and ignored and constant eye rolling and scoffing from your dental professionals, this is the place for you.
oh, did I mention they perform dental procedures on minors without obtaining parental consent?
I hope you guys lose your business license. You’re an absolute embarrassment.

This dentistry was recommended to me by a friend of mine and I must say, I am very happy with such recommendation.
Let me start off by saying that the location is easy to find. The place is nice, I was called in within 10 minutes from my arrival and the staff were really nice and helpful. I like their professionalism.
I forgot the name of the dentist who did my extraction but she was really nice and considering I was having an extraction done, I felt comfortable and it was painless. There was this other young lady who I assume was an assistant leader, was extremely helpful and told me my best options for my next visit and future work.
Overall, this place is great!

I had a very good experience here. The techs, dentists, and admin staff were all wonderful, friendly, and skilled. I liked how they did an initial assessment, and then referred me to the staff for pricing of copays from my particular insurance plan. I was especially impressed with the hygienist who cleaned my teeth. I spent the last six years getting my teeth cared for by the Navy, and they’re just not that thorough. This is the first time my teeth felt really CLEAN after an appointment since I joined.
The only con I can report is the wait, I was there for about 3 hours for a new patient appointment, with cleaning, fluoride, and three fillings (!!! I’ve never had a cavity in my LIFE! LOOK WHAT THE NAVY DID TO ME!!! 8[) and most of that time was spent waiting. Worth it though, if I can always get this level of service.