Tile Force

In my opinion, these guys are the rudest people I have dealt with in the tile business and very unprofessional. They forgot to place my order pushing back my remodel over a week. They simple forgot to place it. And have workers there who will try to talk you into doing the tile job when they are NOT tile installers.

2 stars because they beat the prices of the flooring places down the street and the order came in on time… This was about one month ago.
BUT the overall customer service experience sucked… Sales guy was extremely pushy trying to get me to have their guys install the flooring… And then seemed insulted when I didn’t want installation.
I asked simply if they carried base boards and the sales guy made it sound like my installer didn’t know what he was doing if I had to buy base boards… I finally had to tell him my uncle was installing the floors and it was a simple question…
I asked another simple question: do they deliver flooring??? I received another sarcastic remark that usually an installer will pick up and deliver! Again I had to relay the message that my uncle was doing ME the favor on the weekends so I was just asking! He then said he would deliver but he was going to charge me… I just said I would have a friend pick it up … If he would have told me that in the first place instead of making a sarcastic remark, I might have paid him to deliver the flooring…
Today I walked in and the only sales guy took care of everyone else in the store since he already knew I wanted to order an extra Tmolding… Then he said he was going to charge me more in shipping fees than the part… he said he would charge me the fed ex fee which was more than the damn part…
I just walked out at this point… These guys have no sense of customer service… It’s a simple cost of doing business to keep a customer happy… I wanted to come back to get granite countertops but not anymore!

I had a very good experience with this company. I bought 1100 sf of tile. I dealt with Rudy who was very friendly and easy to work with. He even gave me a discount on top of the sale price. He recommended the installer who’s name is Hector. He did a very good job, was always trying to please me and very respectful. There was a minor issue during demo, but he quickly corrected the problem.

DO NOT PURCHASE YOUR MATERIAL FROM THIS PLACE AND DO NOT USE THEIR INSTALLERS THAT THEY REFER YOU TO!!! THEY HAVE THE WORST CUSTOMER SERVICE!!! I RARELY LEAVE REVIEWS, BUT I HAVE HAD SUCH A HORRIBLE EXPERIENCE WITH THEM.
Rudy was the main person we dealt with and he was really rude to us when we first came in and pretty much ignored us. He finally started talking to us when he realized we were serious buyers and made the purchase. We purchased all our material there, including the travertine tile, laminate flooring, bullnose molding, t moulding, mortar… EVERYTHING! Anyway, we had put in 2 different orders for the t moulding because we ran out of it. The first order came in, and it matched the bullnose molding. Both were a slightly lighter color than the laminate flooring, but didn’t mind the contrast. Then, when the 2^nd order came in, it was a completely different color! They would not allow us to return it, even though it was their mistake!!! We spent thousands of dollars there, so I would’ve at least expected them to allow us to return it.
Also, if you do decide to go there, PLEASE PLEASE do not use the installers they refer you to!!! I made a huge mistake by using someone they referred us to, Daniel, who was actually sitting in the store at the time we purchased the material. I think he sits in the store to bait his customers. I say this because we spoke to someone that used him, and that’s exactly how they met him too. Daniel was very responsive in the beginning when he tried getting our business, answered our phone calls, responded to text messages. Then when the job started, he hardly ever responded to us. He subcontracted his work out to someone else, and Daniel only came around when it came time to collect money! He didn’t even do a final walk through! We changed the flooring on our staircase, and didn’t even paint the side walls! There was liquid nail left on some of the laminate flooring, and we had A LOT of material left over! Also, he picked up the 2^nd t moulding order for us and didn’t even contact us for a week, even after we texted him and called him and left messages.
Overall, I’ve had a HORRIBLE experience with both Stone and Tile Force and Daniel. I would’ve rather had spent a few hundred dollars more to receive great customer service.

Horrible customer service and high pricing. Needed 2 12×12 pieces of white carrera marble. Sales clerk said he had one 12×24 piece and was going to charge me $ 21 for it «because it’s basically 2 pcs». Save yourself the irritation and go ¹⁄₈ of a mile West to Tile and Stone Chula Vista and get better customer service, better selection AND BETTER pricing. I got my 2 tiles for $ 10.

I was remodeling the Kitchen in my house. I needed some Tile for the Kitchen’s backsplash. I was looking for some Travertine or Porcelain tiles.
I checked out several Tile stores on Main Street. I found Tile Force to be one of the cheapest, and having one of the better selections.
Tile Force carries Ceramic Tile, Porcelain, Stone Travertine, and a couple of Exotic Stones from Italy and Brazil. They also offer Instalation, and sell supplies for installing and cleaning your tile.