U-Haul Moving & Storage of Chula Vista

Made my reservations 2 weeks ago for a 26′ truck rental in person at this facility for 30Oct. Got a call at 2Pm on the 29Oct the day before my move out to tell me no trucks available. Save yourself the disappointment and make your reservation at one of the main hubs to guarantee your truck! You’ve been warned!

Quick and easy process. Honestly I was impressed of the casual but attentive and above and beyond service this guys provided me with when I went to check out the Uhaul and even better on the return. Also, I am used to always getting pressured into getting the extra coverage anytime I rent a vehicle, this people asked once and that was it. The type of service here should be the one you receive for any paying service you get at any other business one goes to.

These guys are wonderful. Took about 5 minutes to check out the uHaul and even quicker at the return. I highly suggest using this place!!! Polite staff and clean equipment and facility. Thanks!!!

Mike Lopezgamez is the best! Outstanding workmanship with great customer skills. Thank you Mike!

I use this agent to rent trucks 3 – 4 times a month and find them always helpful and courteous! That is why I keep returning. They go out of their way to meet my needs. There is always plenty of street parking and I have never had any problem with vandalism even when I leave my car overnight, which I Have done several times. They are usually able to provide me with exactly what I need.
Will

people that don’t understand the prices are stupid, i’m sorry you can’t blame a business for your inability to process information. so because you are stupid and can’t read you write a bad review? this place was fine, i rented a truck from them was priced as advertised, yes you pay for miles, welcome to the real world.
as far as rental trucks driving away they have about 30 to 40 on the lot, i’ve never seen them all gone, so thats a lie. i’m not sure why people have to lie on here its like they are other business’ trying to tear these guys down. well they are just fine folks and the staff is friendly. its a uhaul not macy’s, come on grow up
propane is fast and affordable. they even have a swipe machine outside so you don’t have to go in. everything is good about this place even the mexicans outside the lot ready to help you move cheap just looking to make a days worth of honest pay.

We needed a 10′ truck for a last minute job. We called and were told they couldnt guarantee a 10′ would be available in the short amount of time so we confirmed a cargo van instead. We turned up and noticed there was a number of 10′ trucks in the lot so we were going to ask if we could have one, no need! Mike had already read in the order that we originally wanted a 10′ instead of a cargo van so he had one waiting for us. He even dropped the mileage rate for us down to .39 per mile (normally .59)
Even though it is a busy place, the staff are friendly and super helpful (Ive refilled propane there before, and had the same good customer service experience.
We returned the truck to the lot after hours. The next morning we got the final invoice by email and it was calculated at the original mileage rate NOT the discount he gave us, but we didnt even have to call, they spotted the error themselves and within 30 minutes we got an adjusted invoice with the discounted mileage rate applied.
They could probably benefit from extra staff during busy periods, but our experience with these guys was great :)

Rented a uhaul on line and it was ready to go when I got there. Everyone was very nice and very helpful. I will definitely go back.

They price they advertise is not true. $ 19.99 for a small Uhaul? yeah sound good. But then they add mileage, gas and who knows what other fees. Turns out to be double or more. =/

DO NOT USE THIS U-​HAUL 6÷10÷12 Through the 800# an appointment was made for UHaul to install a hitch on my car. 6÷14÷12 — 4 days later I arrive at the 9am appointment only to find out 1) the installer doesn’t get in until 11:00am & 2) the part ordered was for a suziki… I have a Tahoe! Big difference. Aaron Collins (the General Manager) was quick to help out by giving me a discount & reordering the part asap. 6÷23÷12 The following week there was a call that the part was sent to Ft Lauderdale in Florida — I’m in southern California! We were told the correct part was ordered and would get a call when the tracking info came to him. ⁷⁄₇₁₂ Haven’t received a call yet, so I drove to the Uhaul and Aaron Collins had gone home for the day! I calmly told my story to the other Aaron who looked for the part, found that it had arrived but no one could find it. Aaron #2 said he would leave a message for Aaron Collins to call me on Monday. 7÷9÷12 3:15pm guess what?! Aaron Collins never called me and has gone home for the day! 1 month has gone by with nothing to show except a $ 50 charge on the credit card for no service received.

Still no contact, DO NOT USE THESE PEOPLE. They are full of crap!

If you are considering this place to do a truck rental please change your mind before you waste your time and money.
* Unprofessional
* Filthy Vehicles
* Below Average Customer Service
* Inaccurate statements

Went to this U-​Haul location yesterday in order to rent a pickup truck for a simple 1 – 2 hour job at the most.
Arrived on the scene only to watch the last rental pick up truck drive away! After surveying the parking lot, it quickly became apparent to me that although this location is well stocked with the larger sized vechicles, it seems to lack an adequate number of pick up trucks.
The one and only attendant that I saw on the premises was simply overwhelmed with customers. Perhaps this business needs to add additional staff.
A real downer here is that there is nowhere to temporary park your vechicle on company property while you are conducting business with U-​Haul.
Yes, theres parking avalible on a side street but I wouldnt recommend it. I observed large numbers of vagrants, migrant day laborers, and shady characters prowling the block. Im not sure I would even feel comfortable leaving any vechicle here for any length of time. I would not be surprised at all to return to my car only to discover that my car windows have been smashed out or that my cars battery has been stolen!
The verdict: No pick up trucks, no private parking, shady area with shady characters… I guess I’ll just U-​Haul myself outta here!