Paisans Pizza

The service you’ll receive is very hit or miss. It’s the variability that kills the business. It seems like this is the location where they put all of the horrible employees. You can go to the location on Ogden and receive much better service and the same food. Delivery is again a hit or miss. I understand many factors go into the variability but receiving incorrect food, or missing food is never acceptable and don’t think about calling to complaint.

Let Me Start Of As When i Was Pregnant i Went In There With My Boyfriend To Buy 2 Slices Of Pep Pizza & Cheese Fries & It Was Horrible ! They Did Not Tell Me How Long The Wait Will Be And I Had To Wait Almost 2 Hours For It ! I Get It; It Was Busy But People Who Came In After Me They Got Theirs First Meanwhile i Kept Waiting For Me. i Got So Upset I Got Up Asked For A Refund, i Wanted To File A Complain & Speak To The Manager. And The Guy Who Counts The Money In Front Said There Is No Manager Running The Place And No Refunds & Did Not Cared ! Customer Service Is Horrible; Nobody Can Manage That Place Right; i Always See The Delivery Guys Sitting Outside Smoking Cigarettes And To Top It Off The Girls In The Register Be Drinking Alcohol Meanwhile Working ! I Can’t Imagine How They Work In The Back Besides Having Cockroaches & A Dirty Place. Horrible. Just One Star For The Pizza Besides That Nothing.

First off, the «ladies» behind the register don’t know a thing about customer service. Second, I had problems with this location many times before and hadn’t ordered from there since. So today, I thought «maybe it’s different». Unfortunately, it’s gotten worse. I ordered a pizza for pick up and arrived 45 min after placing my order. When I try to pick up, someone had sent my pizza to deliver at some address I didn’t even know. And of course, the cashier tried blaming me. Instead of offering me a discount, she actually tried blaming me. No I said pickup, no I gave u my pickup name, no you said one hour. This place doesn’t even deserve one star.

Best pizza ever. Pices are real good some times staff can be rude, but for the most part a great place to eat.

Been waiting more than 30 minutes for a single slice of pepperoni, this place is getting worse

Pizza is good but dine in customer service is horrible. Waited 40 minutes to get my two slices of pizza but they gave me my fries after 15 minutes, when I asked about the pizza the cashier (female in early thirties) had the worst attitude telling me its not done. Not the first time the cashiers make me feel unwanted but definitely the last time I give them my money.

Went in to have a pizza with my siblings and parents and the boss or manager (some guy with long hair and an accent) started yelling and cussing at one of the employees by the register in front of the customer area. We were sitting by the entrance and we heard everything. I don’t support any business that treats their employees like that. Terrible experience. There’s a lot of pizza places in town. Skip this one.

I ordered a pizza online at 7:11 pm it’s now 8:33pm and no pizza I called about 15 minutes ago and they said it had already left I live ten minutes away why can’t you do your job right

Love the pizza there but the fact that they stopped accepting coupons is ridiculous. Not to mention that you had to save 10 receipts from a whole pizza to get one whole pizza for $ 4. They also removed that promo. Greedy owners, not like they are hurting for Money. They are only opening another restaurant in Lisle

I’m really coming to like this place. I don’t often order the pizza, though. It has become my local «go to» place for a delicious burger.
Prices are reasonable, atmosphere is cool and very laid back. The noise level is not as bad as you might expect given the large bar area.
Good times and good food can be had there, no doubt.

Food is ok

I loveeeeeeeeee amazingly love there pizza and hot wings! #1 pizza and wings! I have also order a heart shape pizza and it was really nice and cute!

We order delivery from here sometimes because my daughter loves the sweet pizza sauce. They’ve been pretty consistent with delivery times, food quality and prices.

They were an hour late with my order but were so very cool about it and gave me a bigger pizza at no cost! I was kind of mad it seemed like they forgot about us for so long but at least they owned up to it and were nice about it. The only reason it gets a three instead of say a four is because I, personally, found the pizza tasted a bit weird. Not bad weird or «rotten» weird! I just didn’t really enjoy it as much as other places (that are also further away). I would definitely head back there as a quick snack or to meet up with friends over any nearby places though and the interior looks nice.

LOVE LOVE THIS PLACE!!! Been going here for years. (20years as a matter a fact) Pizza with EXTRA SAUCE!!! That’s the only way to order it. Yum!!! I might have started the extra sauce. Would have given them 5 stars but they do have rude customer service. They use to have great customer service but that has change over the years!!!
PIZZA IS GREAT!!!

Horrible customer service and as of today I will stop ordering from them. I ordered a chicken Caesar salad for lunch for work and as I’m eating it I notice blue fuss on the cheese, and it’s fucking MOLD
WTF Paisans how could you be so careless with your food man. fuuuuuuck

While I have been buying here for years, on Memorial Day I seriously have thought about just taking my money to Al’s (which I have been doing btw) on Memorial Day at 8:54pm I placed an order for a jumbo for my family. The wait is usually 45min-​1hr. As if that’s not long enough it was 10:15 and no pizza yet?! Finally at 10:25pm, I called and asked them where my pizza was, that it had been more than an hr!(I said this nicely because it wasn’t the same lady)
The lady then tells me she has nothing in the computer under my name for a jumbo!! i was very upset. They didn’t even offer us a discount or a free side. Plus it was a few bucks more expensive because I placed it again later at night:/

First let me just start of by breaking this review into two portions.
A) The Pizza/​Food Review
and
B) Customer Service.
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A) The Pizza
What can I say about Paisan’s Pizza?
It is a love/​hate relationship.
I love the fact that the pizza sauce is really, really great.
It has a more saccharine taste to it, as opposed to the salt that other pizzerias use in their sauce.
The sauce tastes really sweet, not bitter.
To me, personally, the sauce is the selling point.
The mozerella on the pizza tastes ok, but just ok.
Sometimes I can tell that it is not fresh, instead it tastes like it was out of a bag.
The bread is usually cooked well, not overcooked nor undercooked.
Overall, I would recommend this pizza if you are looking for a very sweet tasting, well-​cooked pizza.
3.5÷5 stars.
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B) The Customer Service.
This part of the review is more common than you think.
Just scroll down and read the other users.
They are CORRECT.
The people on the phone are rude, and especially the manager Dargot.
It’s ironic that his name sounds like faggot, because that is precisely what he is.
He is ugly AND rude with ZERO manners.
It’s no wonder that the people he employs are just as neanderthal as he is.
However, if you are able to overlook these huge defects haunting Paisan’s Pizza on 16^th street, then you should be able to find a really good tasting pizza!

The pizza is good. The pasta is too. The portions are generous. The service is usually good too.

The food never disappoints! Too bad they have crappy customer service, as well as an unclean & unkept restaurant.
I browsed the menu for a few minutes with some friends so we could decide what we wanted to eat. When we went up to order the cashier was extremely rude and impatient. That was strike one.
After placing my order I went and found a booth next to the window. As we were waiting for our food to arrive, I heard a noise at the window sill. When I looked it was a BIG roach that fell from who knows where! I shot right out of my seat and went straight to the cashier to explain what happened. Her response was «can you move to another table please?» ARE YOU KIDDING ME?! Strike two!
We were so hungry and already paid for our food, so like idiots, we moved to another table. I didn’t expect to receive a refund of any sort. But these people flat out did not care that their restaurant has roaches! Which makes me think this is a normal occurrence for them. So we stayed about an hour and all they did was send one employee out to look at the window briefly and he walked away and never came back. Terrible customer service. STRIKE THREE.
it’s safe to say I won’t be going back to this particular restaurant. If you like good customer service and a nice clean dining area, then this isn’t the place for you.