Pep Boys

I am extremely frustrated with the service at this Pep boys. I have been told several times that my car would be done being serviced at a specified time. Everytime I called, they gave me a time that was further back then the previous one and EVERY time I called they said they would call back soon with an update.
I NEVER received any updates and had to call them back myself each time. Just today, they said that the car should be done by closing. So I call at 7:30 pm asking for an update and they say «We are aiming for it to be done tonight.» They also said they would call in 30 minutes with an update. Of course I get NO PHONE CALL and I have to call them after they are technically closed. Someone picked up the second time saying that they «Couldn’t finish everything tonight» but that it will be done by 2pm tomorrow! 2PM TOMORROW!?! HOW DO AIM FOR IT BEING DONE IN 30 MINUTES AND THEN ALL OF A SUDDEN IT WILL TAKE 5 MORE HOURS TOMORROW!
I am beyond upset with the lack of communication and the incorrect information they are giving me. Originally they said I could be driving by Tuesday night. Now it is Wednesday night and just hoping that I see my car before f*ing Saturday.

Horrible, trying to push the synethic oil for my car. Regular oil works just fine!!! 70 dollars for an oil change WTF!

They did a tune up and my car feels better. Thanks because i just did a walk in and they took care of me. But there bathrooms are nasty. But engine light came back on

We will NEVER take our car there again! We went and had an inspection, we knew we needed struts. Once they fixed that, THEN they claimed we needed our sway bar replaced. The manager said it would cost $ 400, labor and all. Cool, we think, then when we call the next day to set an appointment to get the sway bar fixed, the price suddenly jumps to $ 800 plus! What?! Oh yea, now there’s some play in the tire rod, apparently this wasn’t seen in the intitial inspection. We call A and A in West Loop, and took it in. Guess what? Don’t need a new sway bar, had some minor issues, plus the «play in the tire rod» wasn’t founded. A and A fixed our car for $ 390, plus fixed the shaking in the steering wheel (tire rod play according to pepboys). Now, our car is good! Personally, I think someone at pepboys was attempting to pocket extra money, because I didn’t mention that when we went to pay for our service, the guy tried to charge us an extra $ 68 on top of the price we were quoted. Well, he didn’t get that extra money, because as we were standing there I was on the phone calling headquarters. Conveniently, another employee came over and resolved the issue. DO NOT TAKE YOUR CAR THERE!

This place is a nightmare, everything in the store is a mess and you can’t even get any help because all the employees are too busy talking and laughing with each other not to mention eating behind the parts counter. I walked up to the store manager a big guy with sideburns to ask some simple questions and he could not help me. He had to call someone else because he was clueless. The other supposed expert was clueless as well. What kind of people do you hire that don’t even know about the products that you sell. I also walked into the bathroom before I left and wow it’s such a wreak and stinks to high noon. There was no Toilet paper, hand towels or even soap to wash your hands. A total disaster, I used to be a regular here but it seems like all the old employees have left or have been let go from your company and let me tell you it really shows. Ill never come back to this stinky place ever again. Go elsewhere and spend your hard earned money.

Pedro was awesome! Great customer care and service most definitely. I came in for new headlights and I wasn’t expecting to get serviced seeings that it was last min. But he took care of me right away and was very knowledgable.

I came to this store to purchase 4 tires for my car, the fat guy behind the counter was busy looking at his cell phone and never made eye contact or acknowledge that I was there. After I waited for about 8 minutes for some acknowledgement I said to the fat guy, can someone help me? And he said I will be with you as soon as I finish my triple cheese burger and diet coke. I said. Really!!.
About 10 minutes later another employee offers to help me. I tell him the type of tires I need for my car. He looks in the computers and then saids I am sorry your tires are out of stock, You may want to try Sears, or Just Tires, did not offer to order the tires or check another pep-​boys store in the area for me. He din’t even try to sell me a different brand.
I ended getting my tires for a better price at Wal-​Mart. I don’t feel sorry for myself, because I can get tires anywhere. I just feel sorry for the Pep-​Boys organization for there incompetent staff.

Had an oil change done here last Monday after coming here for all of my car repairs and spending a good chunk of money there.
I called ahead and spoke to Francisco and was informed there would be no wait for a oil change. When I got there I had to wait 45 MINUTES to be pulled in then ANOTHER 45 minutes for it to be done!
When I asked him when I paid, he was very un apologizetic about it, and said they get walk in all the time. I said I called 10 minutes before I got here!
Very un satisfied and I might think twice before coming here again.

I’ll make this short and sweet, this PepBoys rocked when it came to my auto repair.
I needed to have my back brakes repaired as they had started to grind into the rotors. Stupid me, I know. I made an appointment online and took it in. The service manager, Jim, couldn’t have been more nicer and more on point. He took the time to tell me EVERYTHING that was wrong with the car, helped get me to a price point I was happy with, kept me informed about the work, and even pointed out that I needed to urgently replace my battery as it was leaking really close to a electrical box in my car. Again, stupid me.
It only took about 2 hours for the work to be done, but it was completed properly, and Jim even sent me away with a short list organized in order of priority of the other things that need to (eventually) be done to my car.
Score one for Jim and Pep Boys!

I scheduled an oil change via their website. They had a weekday special of $ 25? Thankfully the appointment was around 7 – 730, so they didn’t have much energy to push us into additional services. However, they did say something about my dad’s tires. It would have cost over $ 1k. No thank you.
Also, their wifi doesn’t work.

I went to get an oil change. the place is so awful !!! The washrooms so nasty nooo dam paper and if you have kids how are they going to use those washrooms like that. They charge customers like if we all rich but they don’t clean the place up or no coffee or nothing. But I’ll still be going to give some more reviews. Stay tuned

Car had a flat. Called this store asking about stock for a specific tire that I wanted to buy. The woman that answered the phone in the tire department told me it is in stock and that it qualifies for the promo buy 3 get 4^th tire free. Also said that I did not have to purchase the Road Hazard to get this deal for that tire. She gave me a quote of $ 457 after taxes, which included the price of the tires and installation. I went straight to this store after the call.
Once I arrived, there were two associates working in the tire department. I waited for about 5 minutes until one of them acknowledged me and told me that they would be right with me… 15 minutes later, the woman finally helped me. Told me that they actually didn’t have it in stock and might’ve misheard me. (By the way, I called twice and both times they said it was in stock.) She offered me a different set of tires instead (which are more expensive) and told me those would be better anyways. Said she can talk to her manager to give me that promo of buy 3 get 4^th free on this more expensive set… Manager comes over, tells me it is fine but then I need to buy the Road Hazard as well! I was furious! First, you make me wait for so long when there is no one else in line. Next, you gave me the wrong stock. Then, you tell me that your associate gave me the wrong price over the phone? Seriously? The woman at least had the nerve to apologize and admit she was at fault. But you as a manager couldn’t have done anything more to satisfy your customer after so many mistakes that your employee has made…
Bad customer service. Improperly trained associates and managers. Don’t come to this store.

Avoid at all costs! Took my car in to get it fixed cause it was making a funny sound and it felt like I was driving over speed bumps. They took the car told me it needed a new axle, new hub wheel assembly and possibly new roto and caliper. Asked them what was making the car feel like that they said the axle was bad and wheel hub so I gave them the go ahead to fix those. I’m no expert but know enough about cars especially mine and knew that rotors and calipers would have nothing to do with the problem I had and if I had time I would have diagnosed it and done the repair myself but I didnt have time or space to work on it.
Paid the $ 500 plus to after they were done and immediately after driving the car out of my parking spot the car was doing the exact same thing parked it and went inside mechanic came out with me and drove it said «oh ya I feel it». After about half an hour guy at register tells me oh there was a bulge on the tire you just need a new tire and that will take car or noise and thumps. Ok so if my original problem was the lump in the tire why did I just pay you guys over $ 500 for? He says oh well you did need a new axle and hub anyway. I did not bring my car in to get parts replaced I didnt need your gonna tell me I paid over $ 500 to get it fixed it wasnt fixed and now you want me to pay an additional $ 200 for a new tire? I was pissed what kind of incompetence is this instead of checking out my car you just guess and it turns out a simple look at the tire would have been enough to know it was the tire all along? I told them to put the tire on there and Ill be on my way or they could put my old parts back on cause I brought it in to get fixed and walked out after paying only to have same problem then asked to pay more to fix original problem I brought it in for. They said they could not put in old parts back and could not give me a tire.
Nothing worse than a crook except a dumb one and this place is full of them.

The only reason I can’t give 5 stars is because I ended up spending more than I planned, considering I went in to get a tail light changed. BUT I should say Ramos (manager) and his staff were extremely nice, friendly, even offered me slices of pizza that the staff had ordered, while I waited for my car (which I gladly accepted I was famished). In the end I left with a nice set of new tires which I needed, a new belt that I was due to replace, an oil change that only cost $ 20, and a set of new rear brake lights that was thrown in for free. Coupons from their website helped, so make sure to ask about those, they’ll even surf the site with you and apply any discounts right there… So good service, I watched the Saints lose to the Patriots on a relaxing Sunday, and caught up on all the latest trends in car accessories. I’ll be back for more car help… and pizza.

Came in to get new tires after comparing prices at the other shops and came out happy. Pedro Lopez took good care of me, he had my car done in no time. Got the new tires with the alignment and the battery cleaned for a good price! Walked out satisfied and I will be coming back for all of my car needs here!

Came to get my car inspected and they do it for free and let me know the problems they are extremely friendly and explained the issues about my car to me the way I can understand since I am a girl and all lol I’ve gotten numerous oil changes here and they even tightend up my breaks at no charge as a courtesy.
Def will be coming back soon to get my problems fixed here with my car!

I went here in 2008. After inspection I was told I needed numerous things. I only purchased the part and service I needed the most. What the (assistant manager) quoted me seemed to be too much money, and too much time for kind of job it was. It was a power steering pump. I watched the mechanic. He went on a lunch break half way through; he even gave me a ride to taco bell. I came back and when he was done I talked to the guy who quoted me, he said that there was nothing he could do.
Then he will tell you how much per hour it will be. It is up to you to call the corporate office, or speak to the general manager and confirm your quoted time.
I called the general manager and he looked my time up for the work I was quoted on. He told me that I was over charged and to come on back and I would get the money back that was owed to me. I went back and the General Manager handed my something like $ 160.00 dollars back! He didn’t even offer to pay the whole thing. I had to ask for something for my trouble, so he (offered) me 2 free oil changes. I took it. If this was ever to happen to me again I would insist that they pay the total amount, or go public and write them up in the paper.
This was a clear scam and that is just too bad!
Car owners beware; this is a dangerous place to trust. Beware all auto mechanics; always ask questions and always double check prices with competitors.

As soon as I walked in, I was quickly greeted and taken care of. The associate, Pedro, could tell I was a bit aggravated. I took my car to the dealership for an oil change & voila! They wanted to slap on a $ 65.95 for a diagnostic that I didn’t ask for on top of the $ 35 oil change. I needed front brake pads, back brake adjustment, cleaning & protector of the battery due to corrosion, & the rotors done. How much did the dealership want…
Hold your breath and sit down for this one…
Ready???
$ 1,022.95
Are you kidding me??? I took my car in to Pep Boys & paid $ 350, not to mention I got a discount because I had to wait an extra 45 minutes because they didn’t have my rotors in stock. Am I happy Camper, hell yes. Kiss my ass dealer, you are crazy.
Pedro called me promptly when my car was done & went to the trouble of showing me the old parts & the damage. My battery is nice and clean & has the protectors. Speedy service I must add. No complaints here. I will be returning for all of my oil changes and any other services (that aren’t covered under warranty.) Thank you PEP BOYS!

This Pep Boys is one of the worst places to go to get your car fixed. You should only bring your car here if (1) you are a masochist and enjoy being lied to, (2) truly want to spend an arm and a leg on car repairs, and (3) want to waste your entire afternoon/​evening waiting for your car to be repaired.
I went to this location with the intention of only receiving a radiator flush. It actually took the mechanic over 4 hours to do this! To make things worse, after I drove off, my radiator light comes on. I returned to the location, just to be told by one of the mechanics «oh well Larry should have told you but you had a bad radiator cap.» I asked the mechanic why the CASHIER would have told me that I had a bad radiator cap, and why did I pay an arm and a leg for a radiator flush and you failed to replace the radiator cap? They immediately went and replaced my radiator cap with a new one (I honestly think that someone simply forgot to put the radiator cap on correctly.). Well somehow word got out that I was actually taking a road trip to Miami (they saw me there with my young daughter).
Next thing you know, while they are supposedly replacing the radiator cap, a new mechanic decides to tell me that I needed new tires. I called my boyfriend, and he said that two new tires wouldn’t hurt but to not let them try and sell me four tires. Then the same mechanic tries to tell me that there are problems with my axels and then he rattles off an entire laundry list of supposed problems with my car. I called my boyfriend again and he makes me put the mechanic on the phone. My boyfriend then tells me that the mechanic was full of crap (my boyfriend had checked out the car previous to my Pep Boys visit and said I’d be fine driving from Illinois to Miami as long as I got the radiator flush done), and to not let the mechanic talk me into buying anything else.
So as I wound up waiting an additional two hours to get my two new tires put on (I guess that makes the ratio of one new tire per hour, right?). Finally I get sick of waiting for my car, as I was supposed to have been on the road HOURS ago. The mechanic tells me that my car is not only unsafe to drive from Illinois to Miami, but that my car isn’t safe to drive from Cicero to Springfield, Illinois. He then proceeds to DRIVE my car (without my permission!!) all throughout the parking lot of Pep Boys.
The only reason he stopped driving the car was because I started jumping up and down and screaming at him.
I informed him that if he didn’t give me the keys to my car and get out of my car immediately, that one or both of us was going to be on the evening news that very night. This guy was basically trying to get mileage out of that whole «females don’t know anything about car» stereotype. I know plenty about cars and it helps that my boyfriend does too, so that crap he tried to pull wasn’t going to work with me. (Needless to say I was able to drive to Miami and back with NO problems from my car whatsoever!) And that laundry list of problems he claimed my car had? Those problems have NEVER shown up-​go figure!
There is always a ridiculously long line of people waiting to get their car serviced at this location, and there aren’t enough chairs in the «waiting room». The television is almost constantly positioned on a Univision/​Telemundo channel (that the mechanics routinely flip-​flop to, regardless of whether or not the customers want to view this) and the restrooms are atrocious.
Previous to this visit, I came in to receive a simple oil change on a Wednesday evening and I was told to return the next day as soon as Pep Boys opened. I told the cashier that it wasn’t an option as I refused to miss work simply to get an oil change. She then told me that I’d be better off coming in first thing on a Saturday morning, but that there still wasn’t a good chance that my car would be serviced.
The only reason I’d ever have to go into this location would be if I was in dire need of supplies for my car (and I was in the neighborhood). Even then I think I might pray for my car to make it to the nearest Autotrak or O’Reilly’s for supplies before I step foot in this Pep Boys ever again.

My car battery died right before a winter. It was urgent I get it replaced before Mother Nature paralyzed Chicago for next five months… so I call the Pep Boys that is close to my office. They gave me a quote to replace the battery (which they confirmed they had in stock) over the phone, and I stopped by on the way home.
When I got there, the Service Center Clerk asked me what I needed done to my car and when I told him he gave me a quote that was DOUBLE the price of what I was told on the phone. When I explained that to the Clerk he said «you didn’t tell me that you got a quote over the phone… » Does that matter? And then he proceeded to tell me that «the battery the phone quote was for isn’t in stock, so I would have to go with a more expensive model if I needed it done right away.»
I did need it done right away. But I got it done at SEARS.
effin car whores.