2 Guys And A Garage Car Care And Fleet Maintenance

My grandma took her car there because it was squeaking and they looked at it and told her it needed front brakes. So she said ok how much to fix it. The owner Guy told her it would be about $ 150. So she said ok. Well about an hour later he came back into the lobby and told her she also needed front rotors, she asked how much & he told her about $ 200. She said ok that’s fine. So he orders the parts & she saw the Auto Zone car drop off her brakes parts.
So about another hour later they back her car out & the owner Guy tells her that her total is $ 604.82 after tax!!! She asked him what do you mean, you said about $ 200, he then told her that was the price for just the rotors & labor for the rotors, the $ 150 was for the labor of the brake pads & the pads. She said ok that doesn’t equal almost $ 605, what is the rest of the charge from? Can you believe he told her it was because he had to diagnose her car & find out where the squeaking was coming from! She told him she didn’t bring that much cash. The jerk told her we take credit cards & said if she couldn’t pay she can’t take her car. How dare he do that to my grandma, he is the owner of this very shady & scandalous garage!
Talk about taking advantage of an elder woman! I’ve even talked to other people that has been there & no one has had anything good to say. One person even told me that one of the mechanics was backing out his car, with a lit cigarette in his mouth, in his car! He doesn’t even smoke & had to go buy air freshner to get the cigarette smell out of his car.
1^st of all, how can someone charge for so much labor in diagnostics than the actual labor to do the job? I’m not a mechanic by any means but I’ve never heard of charging to check brakes or it taking 2.25 hours to find out that it’s the brake squeak indicator letting her know the pads are getting low. Sounds like he doesn’t have a clue what he is doing. He’s a smooth talker & a horrible, lying, cheating, fake mechanic.
2^nd of all, BE AWARE of hidden fees. It’s sad when you have to ask direct & specific question to get the whole answer. Like her asking how much was it for the rotors. He knew good and well she meant how much would be the total for adding on the rotors.
3^rd last but not least, no respectable & decent auto garage gets their parts from auto zone! & then charge the customer like they got the platinum brakes from k.o.i. I told her she needs to key me go there & get her money back & of course my grandma said no, that they got one over on her & it was an expensive learned lesson & that it will never happen again & it shouldn’t happen to anyone else. So i promised her i would share her story with everyone i talk to & on to every site with their name.
Here is the break down of her receipt from 2 guys and a garage fleet management.
1 hour labor front brakes pads– $ 89
1 hour labor front brake rotors– $ 89
2.25 hou Diagnostic front brake– $ 200.25
Front brake pads — $ 61
Front brake rotors– $ 111
Tax– $ 39.57
Total $ 604.82!