Anthem Blue Cross and Blue Shield

I don’t even know where to begin so I’ll say this, stay away. Worst insurance company ever!

Like many companies, especially in this case in the wake of Obama care, once you are a client, the level of customer service is terrible. I expect to be on the phone at least a half hour every time I have to call them due to a poor phone system and poorly trained agents. I can’t believe the money I pay them for such poor service.
Secondly my policy was tied into express scripts, so I could not use my local pharmacy, another adventure on the phones and in customer service.

I’ve had BC BS for years. I’m fighting with them now to pay a 4 month old claim, which they are not paying. I have no clue why. I’ve called them time after time and it’s beyond exhausting. They say they’ll get to it and it never happens.
If I did this in my job, I’d be fired…

10 years ago, Anthem was a great company to be insured by — now, not so much. A company that can’t maintain a decent website and won’t hire real people to answer their phones deserves to go out of business. Nothing works — phones are useless if you have anything but a canned question and website freezes constantly. If you want to find out what having Medicare is like ahead of time — try getting an issue resolved with Anthem.

it won’t exist by this time next year.

I have dealt with Anthem Blue Cross and Blue Shield in a couple of different ways. To have their insurance in the work place is fine. It seems like whatever ailment that arose and required medical attention they pulled through. However I also had them where I paid them on a monthly basis out of my own pocket. Not so good. The fee just kept rising and rising and they covered little when I did need help under that paticular policy. They came through with flying colors when I had skin lice but when I had a painful cyst they would not cover it and deemed it as ’ cosmetic’. Just really pay attention to your policies and try to get the best coverage you can. Not to say everything will be hunky dory though the U.S. healthcare system is totally wacked and messed up!