AutoZone

I’m not a big complainer, but I thought I should warn other prospective customers about this Auto Zone location.
I was having trouble with my battery on a Sunday evening, so I went here to get it replaced fast. It quickly became apparent that the mechanic who was supposed to replace my battery, while friendly, did not know what he was doing. I stood around for 45 minutes as he fiddled in my car, telling me that he had «stripped one of the screws.» This alarmed me, so I eventually asked him if he would be able to fix it. He was unsure, but said it was drive-​able. He also said if I filed a claim, Auto Zone would likely reimburse me to get it looked at by another mechanic since he had screwed up.
When I asked his manager, Sharon, if I could have the battery for free, given the situation, she said no and started shouting in the store about how «everybody thinks they can come here and get free shit.» Her conduct was extremely rude and unprofessional. When I asked about filing a claim, she said that «I could do whatever I wanted» and offered me no other help or information. I asked them just to replace my old battery and refund me so I could leave, but a customer who happened to be walking by looked under my hood and fixed the situation. After over an hour of waiting around, my new battery was finally installed.
I would caution anyone who needs similar service on their cars to think twice before going to this location. No need to risk it with so many other good auto shops in the area.

My car battery died last year. I went here with a friend, that knew the owner, to get a new battery. I paid $ 80 for a supposedly new battery. My friend installed it for me, and I thought I was good to go. Less than a year later my car would not start, and when AAA took the battery out he pointed out that the batter was from 2009. So Auto Zone sold me a four year old used battery for full price, that left me stranded away from home. I will never be going back to this place, and would not recommend anyone else to trust them.

When my car finally got started to drive here, it was 8 p.m. on a Saturday and the rain was still pouring after a big storm.
Daniel quickly tested my battery and rang me up for a new one. He was so friendly and gave me a 10% courtesy discount, too.
He quickly installed the battery — and voluntarily ran back out to pop on the windshield wipers I bought and planned to put on myself the next day.
We were one of three cars there to get batteries tested. It couldn’t have been fun.
But I was so impressed by Daniel’s quick, professional service that I’ll definitely head back there next time I have an auto issue.

Yesterday my battery died on my car, boo. I was able to get my car started and headed to Autozone in Norwood. I knew I needed a new battery, I spoke with Terry and he tested my battery and confirmed that I needed a battery. He was so helpful and replaced my battery with no problem. It was over 90 degrees yesterday and I felt so bad for him while he was installing my battery but he never complained and he was super nice. I would definitely recommend the Norwood Autozone and ask for Terry, he is very helpful!