Bureau of Motor Vehicles-Deputy Registrar

This is our nearest BMV, and I had to register our new car. I went on a Monday about 4:30, and I had to wait about 20 mins. The ladies behind the counter were all friendly and had wonderful attitudes. I had a trainee helping me, and she did great! I had no problems and would definitely go back!

Came to get my license renewed and my last name changed from my marriage and they were so nice and helpful. There was no wait and I was in and out in 20 min.

Absolutely terrible customer service!
I went to this location two months ago to get my license renewed. Its the BMV so I expected a 30 min or longer wait but that wasn’t the issue. The issue was that I had to have an extra document stating my current address i.e. utility or credit card bill etc… This would have been fine if it were posted somewhere in the building but it wasn’t. To top things off, the lady behind the counter was completely rude saying that I «should know this» and went on to say that its common sense that you should have to have a document with your address on it. This was my 3^rd time renewing my license and was never asked for said document.
I asked the lady how often this happens and she said probably 50% of the people renewing licenses are turned away due to them not having additional information with them. I replied «don’t you think it should be posted then?» to which she just shook her head and asked me to leave. I was able to get her name and report her to her supervisor but I’m sure nothing will come of it.
The best part was I went to the location in old Loveland and the lady was able to look up my car registration and was nothing but helpful. I told her about the experience at the Montgomery location and she said that she had heard numerous complaints about the Montgomery branch.
GO TO THE LOVELAND LOCATION NOT MONTGOMERY!