Dunkin’ Donuts & Baskin-Robbins

They have normal selection of coffee and ice cream. Chairs are not very comfortable – table and chairs and not the most inviting atmosphere. THERE IS NO WIFI so bring your own or leave laptop at home. I repeat NO WIFI. Music was not my taste either.

Growing up in Chicago This place is my child was our version of Graeters. Spent tons of money last summer at Graeters but it really doesn’t compare to BR! 31 ROTATING flavors and the only place to carry Pralines N’ Cream! I’m sure you loyal Cincinnati folk will turn your nose up and disregard this review as blasphemy but you’d be doing yourself a disservice by ignoring the vast amount of options you have here. You don’t have the annoying loyalty program but what you do have are DONUTS! Yes. Two of my favorite guilty pleasures under one roof! All that’s missing is the bacon! On the 31^st of every month they have 50% off of scoops and unlike Graeters you get a FREE waffle cone with the purchase of a double scoop… even if you order it in a cup! Ice cream in the winter is a real treat so make sure you go and try all of the flavors. Some of you might make a permanent switch!

I come in here all the time on my way to work. They’re usually pretty busy when I’m there (between 7:30 and 8:30am), and the quality of the service varies pretty widely. Sometimes I’m in and out quickly, with exactly what I ordered, and smiles from everyone. Sometimes it takes entirely too long, they mess up my order, and they’re rude about it to boot. I’ve never had an experience good enough to make be go out of my way to stop in, but I’ve also never had an experience bad enough to make me stop coming back. I do think that going inside might be quicker than the drive-​thru, but it’s hard to say.

Came here one morning to get donuts. I have never been so appalled by the actions of employees. I am not sure what happened, but somehow there was a mistake with a drivethru order — either the person ordered the wrong thing or they were given the wrong thing; I have no idea. However, the level of screaming coming from the workers at the customer was uncalled for, as were the «f» words, «b» words, and calling the customer «retarded» which I almost hate more than real curse words, all of this directly to the customer. The employee who was boxing up my 2 dozen donuts even stopped what she was doing with my order to go to the drive thru window to yell at the customer (when she hadn’t been involved in the situation at all.) Another employee even said something to the effect of the customer being lucky she (the employee) was pregnant because otherwise she would have come out there. I have no idea where the manager was, as I would expect the manager to have put a stop to this. I know at fast food restaurants you shouldn’t come to expect high level service like that of a a 5-​star restaurant, but I don’t think anyone should expect the low-​level service found here, either. I wasn’t even the one being yelled at, and I was extremely uncomfortable. If I hadn’t already paid, I would have absolutely walked out. The donuts were fine, exactly what I expect from Dunkin Donuts.

This place is a joke for the second time in a week they are completely out of Boston crème donuts at 9 AM. This is one of the most popular kinds of donuts on the planet, how is this possible.

I am updating this review because the last time I went it was horrible. The guy that made my butter pecan coffee was quick to get an attitude with me for asking for a sample. I work as a waitress and I am always okay with people that ask for samples especially when they only ask for one. I wouldn’t recommend this place I rather go next door to mcdonalds and get a coffee from the mcafe section. Very very very rude service but okay coffee
This place is pretty doable. The iced coffee is pretty good especially with a shot of hazelnut flavor. Also their toasted original bagel with cream cheese on the side is just awesome. I get every morning before heading to school. The service is okay

I had a craving for the cookie dough iced coffee, so me and my boyfriend decide to take care of my craving. Since it was a Saturday around 1:30 pm, there was no other customers but us. We got greeted quickly and took our order. One iced coffee and one drip coffee. Price was good, not as expensive as Starbucks. The coffee was good. Since there was not traffic around it was easy to pull out on to MLT and back to Clifton. I love that there is a Dunkin Donuts right around the corner from me for my cookie dough iced coffee :) YUM!

Terrible. Worst dunkin I’ve ever visited. Went 2 days this week and both days they completely got my order wrong:
— day 1: ordered large mocha and a latte with a jelly donut and egg white flat, got small mocha and latte with jelly donut, no egg white flat.
— day 2: ordered large mocha and large latte both with cream and sugar, got large coffee with no sugar. Reminded them about the latte, then got a latte without sugar.
Quality control?

I would of gave this place a 5 star but I can’t do that if there customer Service is really bad – this is my second time going there late night because they open 24 hours. But each time I go there late their customer service is really horrible they always treat me with no respect and it seems like they just hate their job I’m sorry by have to write this to inform at least the manager. I can honestly say it would be hard for me to go back to his place and try it again but I hope the manager fix it up this problem and maybe later I will try to go back again

I love the fact this place is open 24 hours a day seven days a week, and they have a lot to offer at any hour. I’m a huge fan of their egg white sandwiches that can be put on anything including a bagel or a pita. Their hashbrowns are also great on the go as they come in a bite sized shape. The coffee is very very good as long as the person preparing it doesn’t screw it up. I’ve had experiences where my coffee tasted a bit off a few times, however that has not happened recently. In the end, this place is a great pit stop for coffee or a donut or even some ice cream at any hour the day, and it’s cheap.

This DD has the most positive, enthusiastic staff I’ve encountered. It’s always a pleasure to go here. Even when my kiddos have specific, crazy requests, they happily take care of them. Always happy to go here!

My review is for Baskin Robbins.
I was NOT pleased with my Reese Sundae at all !!! Not enough ice cream (which might have been a good thing), no actual Reese toppings, ice chunks from freezer burn & the part that really churned my stomach is that the ice cream didn’t really melt in the hot fudge… It kind of sat like little chunks of curdled milk, UGH
The reason this is not just one star is because the guy who served us was polite & my children are convinced they got bigger scoops here…

Every time I’ve come to this sweet shop I’ve been waited on by the same young man. He seems to take enormous pride in his work, he has delightful manners, and a mouth full of gold teeth. He’s awesome!
The thing that drives me crazy about Dunkin Donuts /​Baskin-​Robbins is that it can be an absolute pain the neck getting into and out of the parking lot.

Really creamy and sweet mango smoothie from the Baskin Robbins side, good donuts from the Dunkin side — all of which are bad for you and high in calories so don’t go that often (I won’t because I’m not in Cinci that often).

Given that this is a chain and eventhough they are independently owned and operated. There are some differences. I did not find this one to be extremely bad or outstandingly good… I was on a mission for somthing sweet and this was a great way to fill that crave as it was along my route while in town… I will say the service was fast and the donuts where fresh… so that speaks volumes to what you get as a product…

This transaction took place at about 10:30 AM on 7÷12÷12. When we first pulled up to the drive-​through, we were promptly and politely asked if we were ready to order. We said we’d like a minute to look at the menu, since there was no one behind us in line and we were not in a rush. The gentleman on the other side of the microphone said that was fine, and to go ahead with our order when we were ready. Not thirty seconds later, a woman’s voice resounded loudly through the microphone, yelling «LADIES SPEAK UP I CAN’T HEAR YOU,» even though we had not said a word since we had spoken with the first man. We replied that we needed another minute to decide. Her response was simply «FINE.» Another 30 seconds or so later we said that we were ready, and gave our order. Her replies were, «WHAT DO YOU WANT. WE’RE OUT OF THAT, CHOOSE SOMETHING ELSE.» Her response doesn’t look so bad when it’s just typed out, but her tone was so incredibly haughty, rude, and condescending that we almost left then and there. We drove up to the window and paid. She took our credit card without saying a word to us and handed it back to us with the receipt when she was done. Next she handed us a smashed bag of two donuts that were completely stuck together and ripped when we tried to pry them apart. She went to get the rest of our order, came back to the window and literally tossed us our other bag of food. We sat at the window for a minute to check and make sure that everything was in the second bag. While we were checking, she opened the window again, looked at us in disgust, and told us to «GET A MOVE ON.» There still wasn’t anyone behind us in line. Throughout this whole experience I was just completely floored. I’ve never been actually afraid that someone has screwed with my food before (a la Waiting). We pulled around the store into the parking lot, looked up the store’s phone number (for some reason the store phone numbers aren’t listed on the receipts), and called to report the employee’s behavior to her manager. The very same woman who waited on us answered the phone. I asked to speak to her manager, not indicating who I was or any kind of anger, and she said, «This is the manager.» I just hung up. I knew that if the manager was the one treating paying customers in that kind of manner that I would not get anywhere with her. I have never been treated so disrespectfully by anyone in the service industry before. I will never ever patronize this establishment again.

I unfortunately keep going back due to the great coffee
Pros:
1) Great coffee
Cons:
1) Very slow service, even through the drive-​through line
2) The staff can sometimes be very rude, however there are some really nice people as well
3) Often mess up the order
Not my favorite place in the world, but great for a coffee at 2 in the morning.

I run on 1 – 2 cups of coffee a day. I attended UC last year, and hit up this Dunkin Donuts by East Campus about 3 times a week. The drive-​thru is very convenient! I used to get their regular hot coffee with cream and sugar, stubbornly in denial of the fact that it had the potency of hot water. When summer rolled around I couldn’t get enough of their somehow stronger coconut iced coffee… mmmm!!! That is, until the same stoned employee messed up my order on 3 separate occasions. I would say «medium coconut iced coffee» in the same way every single day, yet to him this sounded like «regular coffee» or «medium latte». Well I guess I can see how that would sound similar… wait no I can’t. Worse yet, when I politely informed him that there was a miscommunication, he insisted that I was at fault. Every single time. I am kind of a mumbler, but come on dude! Everyone else gets it right but you. After the third mishap, I just didn’t want to deal with it anymore and I haven’t been back since.

First of all… Dunkin Donuts coffee is off the chain! It’s really hard to find coffee places that add flavors to your coffee without it being so sweet… DD coffee is so good you don’t even need cream or sugar! This Dunkin Donuts location is great! Every time I go in they are really quick and friendly… You can be as high maintenance as you want and they are totally cool with it. One guy that is always there makes sure I taste my coffee before I leave to make sure he did it just the way I like! I have been to plenty of Dunkin Donuts and this by far is the BEST!