Enterprise Rent-A-Car

My experience was really good. Flew into CGK on a Saturday morning. Took the shuttle over. There was no line. The customer service lady was very nice. The car was clean. The only critique I have is that, upon my return, the location was hard to find, being that it was not in the same location as the other rental car companies. So, do not follow the airport signs. I repeat, do not follow the airport signs!
Granted, the shuttle driver did tell us which exit to get off at, upon our car return. However, I am a visual learner and I did not remember, thinking I would just follow the «airport car rental» signs. My suggestion for future customers, take notes when the shuttle driver gives his spiel because I thought I was going to miss my flight. I drove around for nearly 45 minustes trying to find the place. It was 5am and ALL of the other places were closed. Happened to find a budget shuttle driver who helped me.
Enterprise, it would be helpful if you included the exit number and/​or directions on the paperwork or go over the directions with people at the counter.
Otherwise, thank you for a decent experience.

Very busy location. I rented a car from there this past weekend using their «weekend» special. First time renting through Enterprise. I’m typically an Avis customer. Enterprise cars are more of a base model as Avis’ cars are a little more upgraded with more options. But still enjoyed my rental. Only downside was the long wait. I wish they had someone specifically just for returns. Seems like that would speed up the process a lil bit.

I can’t say enough how much I love this location! Seriously, like totally, the best customer service!
I was here on Monday for a one day rental, and then just went ahead and made my reservation for Wednesday while I was there. They said they would come in and meet me so I could get on the road before the normal opening time of 8am… seriously, who does that these days… these guys that’s who! Whooo Hooo! It saved me a days rental :-)
This is going to be my go to location from now on. If you need a rental car in this area, so see these guys, they will take care of you!
Every single one of this team is extremely professional and great to work with!
Thanks Enterprise and I will see you next time!

At times the office can be busy if going there to pick up a rental but no worries, this Enterprise (and maybe others) offers to deliver the rental car to my office so I can leave my car in the company lot and makes it no hassle at all. Always friendly on the phone to work with.