Ethan Allen

As many consumers are aware, Ethan Allen is NOT an inexpensive furniture and home design store. Our entire bedroom set is from there, Cherry, Queen bed, 2. nightstands, tall chest on chest, 9 drawer dresser with a mirror. You do the math, it was not cheap. A few years ago, when the store was still located in our area, near Fields Ertel, we purchased a leather sleeper sofa from Ethan Allen. I’m sure the receipt is filed away, but why bother to dig it out when I called the store, I was informed they only warranty the furniture leather for 1 yr. One year on a sofa that cost over 3 grand. That is ridiculous. I explained that I realized there would be some wear on the sofa cushion I always sit on, but the other 2 cushions, rarely sat on are showing the same wear??? Then I was told that EA had no records from prior to their move to the Tri County Mall. ?? I was also told to find my receipt, to which I asked why? You don’t back up your expensive furniture? Why bother? In addition to being very displeased by EA complete lack of concern for their customer, we have been unhappy with the finish on pieces of our bedroom set. Despite using their product to clean it the finish is dull in places. I guess since the furniture is over a year old why bother to ask them about it. In conclusion, EA has very expensive furniture that, in our opinion, they do Not stand behind. Once that furniture is delivered you are on your own regardless of how much it cost. You think you are dealing with a quality company, they would understand that the consumer pays quite a bit more, the consumer expects more than a warranty similar to a chain discount store. I was appalled at being told they had no records prior to their move. Sounds to me like someone didn’t want to do their job. Not only will we not be back, we review on several sites and they will not be favorable. Pathetic response from a store that received over $ 10,000 for furniture. I will find someone reputable to come out and repair the leather cushions and pay for it. WHAT WE WON’T DO IS EVER PURCHASE A THING FROM EA AGAIN!